Working firm-wide, I ensure existing technology is utilised to deliver maximum benefit, and manage technology-related knowledge share to ensure teams are effectively communicating our broad range of value-add solutions to clients.I have led on firm-wide technology projects and client-facing applications and solutions that support core internal process, including the implementation and roll-out of client reporting apps, machine learning tools, and workflow tools to simplify and standardise processes.I am joint head of the firm's Smarter Working team, working with our people and directly with our clients to understand clients' needs, provide solutions and enhance service delivery.

- Led integration of practice management, document management and case management systems following the take over of Tods Murray LLP. This was challenging due to timescales imposed by both management keen to reap benefits and regulatory pressure to operate as a single business. The practice management merge was completed in a unprecedented 3 weeks and the document management integration won the firm an award from the DMS vendor for excellence in work produce management;- Planned and managed a substantial upgrade to the firms key document management solution;- Planned and managed a major upgrade to the firms key practice management solution;- Led a comprehensive data security project to implement ethical walls within our key services; from identifying key requirements, vendor selection through implementation and realisation of benefits;- Planned and delivered a major change project around standardising business processes and improving efficiency.- Improved business efficiency through early identification of potential resource issues and implementing a technical case management solution that complements the client specified process and supports increased volumes with no increase in human resource.- Managed the firms’ data architecture to ensure consistency and accuracy of data and that new solutions maintain data links so that applications work from a common data set to improve retrieval of holistic views and satisfy reporting requirements.Speaking engagementsAderant Momemtum EMEA 2016 - Best practice effective project management for planning your upgrade

I've been involved in a variety of projects in my time here including:- Management of firm data architecture- Design, development and implementation of a data management framework to load, manipulate and process data- Design, development, implementation and migration of a bespoke CRM system- Design, development and implementation of an iGoogle equivalent for the provision of business information- Design and development of a time capture utility to increase efficient capture of missed chargeable time- Enterprise portal implementation using SharePoint and Handshake Agility Portal- Enterprise search implementation using Microsoft Search Server- Current Awareness system automation design and development - Design, development and implementation of a bespoke Records Management systemSpeaking engagementsKM Legal 2011 (Ark Group): Beyond Search: Delivering information to your fee earners before they realise they need itKM Legal 2010 (Ark Group): Developing a successful intranet project with a minimal budgetKnowledge Management in Law Firms 2008 (The Lawyer): Approach to knowledge management at Shepherd and Wedderburn LLPDelivering a user-centred intranet through superior design and usability 2007 (Ark Group): Overcoming habitual user behaviour to ensure successful usabilityPublished ArticlesIntuitive search, KIM Legal, June-July 2011

I had responsibility for:- Intranet architecture, design and implementation- Email marketing strategy and implementation- Digital marketing campaigns including involvment in multi-platform campaigns- Online internal communications- Web site architecture, design and maintenance- Information delivery architectureSpeaking engagementsIntranets for Professional Services 2007 (Ark Group): Using the intranet to support knowledge managementDeveloping and executing a robust intranet strategy 2006 (Ark Group): Building the business case

Developed a profitable business developing digital strategy and designing and implementing web sites.Clients were primarily SMEs across Scotland and Europe involved in various sectors including:- Sport and leisure,- Retail, - Professional services and consultancy- CharityGained useful knowledge of business development and client care as well as vast practical experience of e-commerce retailing.

Designed and managed the official team web site for this NFL affiliated organisation. This involved liaising with all aspects of the business to provide an online presence for:- informing fans of the latest team news;- generating online PR; - sponsorship agreements;- online ticketing;- merchanise sales;- supporting community involvement;- supporting fan activity