Steve Crawford

Steve Crawford Email and Phone Number

Executive Member @ International LEAP Network
North Bend, WA, US
About Steve Crawford

Extensive experience in management, project, and program management across start-ups and large organizations. Proven track record of leading initiatives in multiple areas, including business deliverables, software development, operations, support, capacity planning, and hardware deployment. Skilled in stakeholder management, cross-functional collaboration, and delivering results in time-critical situations. Adept at process optimization, aligning team outputs with business objectives, and driving organizational impact. Proficient in project management methodologies, scope and risk management, and strategic alignment. Demonstrated ability to maintain aggressive schedules, balance priorities, and communicate effectively. Committed to customer satisfaction with a strong emphasis on empathy, consistently advocating for the customer and end-user while ensuring quality, managing issues, and driving continuous improvement.Certified Project Management Professional (PMP), Certified Scrum Master (CSM), and Certificate in Project Management.Core Competencies: Engagement Management • Project and Program Management • Scrum • Kanban • Waterfall • Customer Obsession • Relationship Building • Vendor Management • Problem Solving • Leadership • Negotiation • Adaptability • Change Management

Steve Crawford's Current Company Details
International LEAP Network

International Leap Network

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Executive Member
North Bend, WA, US
Employees:
568
Steve Crawford Work Experience Details
  • International Leap Network
    Executive Member
    International Leap Network
    North Bend, Wa, Us
  • Ascendion
    Principal Engagement Manager
    Ascendion Sep 2024 - Present
    Basking Ridge, Nj, Us
  • International Leap Network
    Executive Member
    International Leap Network Jul 2024 - Present
    Los Altos, Us
    LEAP is a private exclusive network for members of the #LeapAcademy Program: executive leaders, entrepreneurs, and high achievers from around the world who inspire and drive growth and impact on themselves, their work and their communities.
  • Amazon
    Senior Program Manager, Engine
    Amazon Jan 2022 - Apr 2024
    Seattle, Wa, Us
    Managed the global Graphical Processing Unit (GPU)/accelerated computing capacity program, overseeing requests, planning, and delivery alignment to support Artificial Intelligence (AI) demand for Stores, Devices, and Other (SDO). Collaborated with teams, including but not limited to Alexa, Search and Science, Zoox, Luna, Ring, Prime Video, and Prime Air. Concurrently led the signal operator program, capturing worldwide demand signals, gaining approvals, and submitting capacity reservations. Supported peak events like Prime Day, Diwali, and Cyber Monday.• Drove weekly and ad hoc GPU/accelerated computing team engagement, provided real-time visibility of new and existing requests, refined schedules, prioritization, capacity allocation, decision clarity, and planned deliveries.• Distributed weekly program health communication, monitored multiple projects, intervened to remove roadblocks or negotiate alternative options, and served as the primary point of contact for escalations and resolution.• Optimized, documented, and published weekly demand signal activities, order process flows, and GPU wiki, reduced lack of clarity, errors, re-work, and cost.
  • Microsoft
    Senior Program Manager, Next Generation Experiences
    Microsoft Oct 2019 - Jan 2022
    Redmond, Washington, Us
    Partnered with a business owner, immediate team, engineering, and marketing teams to align, plan, execute, test, and deliver initiatives that enhanced student experiences through Microsoft Learn Student Ambassadors and the Imagine Cup global programs.• Collaborated with a cross-functional team to successfully rebrand Microsoft Student Partners to Microsoft Learn Student Ambassadors.• Submitted engineering requests, wrote user stories, conducted testing, and identified issues for features, design changes, and marketing updates.• Developed and implemented a multi-tiered support process and integrated ServiceNow to efficiently manage and route student email inquiries.
  • T-Mobile
    Senior Program Manager, Product And Technology
    T-Mobile Feb 2019 - Oct 2019
    Bellevue, Wa, Us
    Served as Agile coach for the Salesforce B2C product and engineering teams, supported day-to-day operations of the delivery team, and focused on process improvements and best practices.• Partnered with team members to reinforce and refine ceremony structure to plan, execute, and review work for three Scrum teams.• Documented, published, and managed the quarterly release calendar. Partnered with the release manager to align the deployment process.• Coordinated with product management, the release manager, and the Scrum Master to enable regular stakeholder updates, declaring scope for future sprint and current sprint cargo shipped.
  • Microsoft
    Senior Business Program Manager, End User Services Engineering
    Microsoft May 2016 - Jan 2019
    Redmond, Washington, Us
    Led process improvements, standardization, and best practices. Collaborated with a global team of business program managers to support the delivery of inside and field seller applications.• Established a monthly landing package process and worked with teams to define and manage communication specific to the roadmap, change details, and business value.• Collaborated across the organization to define processes, deliverables, owners, and the rhythm of the business and created a well-defined monthly service health review framework and metrics tracking.
  • Microsoft
    Principal Program Manager, Cloud + Enterprise Security Infrastructure Services
    Microsoft May 2014 - May 2016
    Redmond, Washington, Us
    Created and managed a problem management program to support the entire problem lifecycle. Created a program charter and roadmap, securing senior leadership support for the initiative.• Wrote end-to-end requirements, managed change communication, and implemented program training for the problem management solution.• Negotiated with the existing vendor company and executed a statement of work to shift the vendor team to a managed service that supported the problem management program.
  • Microsoft
    Principal Program Manager Lead, Global Foundation Services
    Microsoft Oct 2007 - May 2014
    Redmond, Washington, Us
    Managed the Windows Mobile operations and Windows Services capacity deployments program management teams, delivering multiple concurrent mission-critical projects with global impact. Collaborated across the organization to support Azure and Exchange capacity deployments.• Drove a formal cycle time optimization program across Windows Services capacity deployments, focused on planning, execution, and a dedicated decommission team. This initiative reduced defects and rework and increased the on-time defect-free delivery rate from approximately 50% to 90%.• Migrated Windows Mobile operations and Windows Services teams from Waterfall to Agile methodologies, implemented Scrum and Kanban techniques where appropriate.• Served as the primary point of contact for vendor engagement. Initiated and managed multiple requests for proposals and statements of work and reduced the vendor count from six to one. This effort resulted in consistency, consolidated measurements, and significant cost savings.
  • Motorola
    Solutions Engineering Manager, Americas And Emea
    Motorola Aug 2006 - Oct 2007
    Chicago, Illinois, Us
    Led operations, allocated project resources, and prioritized deployments for the engineering support team. Collaborated with global multi-site teams in North America, Latin America, China, India, Spain, the UK, and Russia to customize, deploy, and support Motorola’s SCREEN3 server.• Facilitated the creation of a customization playbook and incorporated a development engagement model and server customization guidelines.• Reorganized the team to support early engagement activities, server partnership opportunities, production support, and concurrent deployments worldwide.
  • Dijji Corp
    Vp, Operations And Product Development
    Dijji Corp Mar 2004 - Jun 2006
    Directed project management, software development, test, and operations teams to support premium brand partners, including ESPN, Napster, Rolling Stone, and USA TODAY. Guided the product development team to develop, deploy, and maintain mobile applications and games for Cingular, AT&T Wireless, T-Mobile, Nextel, Boost Mobile, Verizon Wireless, Alltel, US Cellular, Rogers, Fido, and more.• Prioritized and managed multiple concurrent mobile software application and game projects with production support, frequent maintenance releases, marketing promotions support, aggressive content, and handset onboarding.• Implemented development, testing, staging, and production processes that fostered trust and accountability and laid the groundwork for the subsequent migration from Waterfall to Scrum.
  • At&T - Get Wireless Now
    Senior Project Manager
    At&T - Get Wireless Now Jun 2003 - Mar 2004
    Guilford, Connecticut, Us
    Simultaneously managed dynamic, business-critical projects and facilitated cross-functional communication to define project scope, risks, and contingency plans that led to timely product deployments. • Maintained smooth project hand-offs across development, test, engineering, and operations teams using gated processes.• Responsible for delivering mMode 2.0 applications, including Reuters News, WebMail, Message Center, SharePage, Account Activity, and Location-Based Services.

Steve Crawford Skills

Leadership End User Collaboration Strategic Partnerships Sharepoint Sdlc Release Management Agile Client Issue Resolution Early Stage Startups Agile Project Management Itil Startup Development Technical Leadership Business Analysis Agile Methodologies Negotiation Mentoring Vendor Management Team Leadership Scrum Process Improvement Strategic Planning Strategy Mobile Applications Program Management Cross Functional Team Leadership Product Management Business Intelligence Project Planning Training Delivery Executive Collaboration Issue Resolution Business Process Improvement Management Product Development Software Development Life Cycle Project Management Product Launch Pmp Software Development Startup Wireless Kpi Wireless Technologies Change Agent Software Project Management Issue Resolution Management Integration Metrics Mobile Technology

Steve Crawford Education Details

  • University Of Washington
    University Of Washington
    Political Science And Communications

Frequently Asked Questions about Steve Crawford

What company does Steve Crawford work for?

Steve Crawford works for International Leap Network

What is Steve Crawford's role at the current company?

Steve Crawford's current role is Executive Member.

What is Steve Crawford's email address?

Steve Crawford's email address is sc****@****bal.net

What is Steve Crawford's direct phone number?

Steve Crawford's direct phone number is +181723*****

What schools did Steve Crawford attend?

Steve Crawford attended University Of Washington.

What skills is Steve Crawford known for?

Steve Crawford has skills like Leadership, End User Collaboration, Strategic Partnerships, Sharepoint, Sdlc, Release Management, Agile, Client Issue Resolution, Early Stage Startups, Agile Project Management, Itil, Startup Development.

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