Steve Crawford Email & Phone Number

North Bend, Wa, Us

Basking Ridge, Nj, Us

Los Altos, Us

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Seattle, Wa, Us

Managed the global Graphical Processing Unit (GPU)/accelerated computing capacity program, overseeing requests, planning, and delivery alignment to support Artificial Intelligence (AI) demand for Stores, Devices, and Other (SDO). Collaborated with teams, including but not limited to Alexa, Search and Science, Zoox, Luna, Ring, Prime Video, and Prime Air. Concurrently led the signal operator program, capturing worldwide demand signals, gaining approvals, and submitting capacity reservations. Supported peak events like Prime Day, Diwali, and Cyber Monday.• Drove weekly and ad hoc GPU/accelerated computing team engagement, provided real-time visibility of new and existing requests, refined schedules, prioritization, capacity allocation, decision clarity, and planned deliveries.• Distributed weekly program health communication, monitored multiple projects, intervened to remove roadblocks or negotiate alternative options, and served as the primary point of contact for escalations and resolution.• Optimized, documented, and published weekly demand signal activities, order process flows, and GPU wiki, reduced lack of clarity, errors, re-work, and cost.

Redmond, Washington, Us

Partnered with a business owner, immediate team, engineering, and marketing teams to align, plan, execute, test, and deliver initiatives that enhanced student experiences through Microsoft Learn Student Ambassadors and the Imagine Cup global programs.• Collaborated with a cross-functional team to successfully rebrand Microsoft Student Partners to Microsoft Learn Student Ambassadors.• Submitted engineering requests, wrote user stories, conducted testing, and identified issues for features, design changes, and marketing updates.• Developed and implemented a multi-tiered support process and integrated ServiceNow to efficiently manage and route student email inquiries.

Bellevue, Wa, Us

Served as Agile coach for the Salesforce B2C product and engineering teams, supported day-to-day operations of the delivery team, and focused on process improvements and best practices.• Partnered with team members to reinforce and refine ceremony structure to plan, execute, and review work for three Scrum teams.• Documented, published, and managed the quarterly release calendar. Partnered with the release manager to align the deployment process.• Coordinated with product management, the release manager, and the Scrum Master to enable regular stakeholder updates, declaring scope for future sprint and current sprint cargo shipped.

Redmond, Washington, Us

Led process improvements, standardization, and best practices. Collaborated with a global team of business program managers to support the delivery of inside and field seller applications.• Established a monthly landing package process and worked with teams to define and manage communication specific to the roadmap, change details, and business value.• Collaborated across the organization to define processes, deliverables, owners, and the rhythm of the business and created a well-defined monthly service health review framework and metrics tracking.

Redmond, Washington, Us

Created and managed a problem management program to support the entire problem lifecycle. Created a program charter and roadmap, securing senior leadership support for the initiative.• Wrote end-to-end requirements, managed change communication, and implemented program training for the problem management solution.• Negotiated with the existing vendor company and executed a statement of work to shift the vendor team to a managed service that supported the problem management program.

Redmond, Washington, Us

Managed the Windows Mobile operations and Windows Services capacity deployments program management teams, delivering multiple concurrent mission-critical projects with global impact. Collaborated across the organization to support Azure and Exchange capacity deployments.• Drove a formal cycle time optimization program across Windows Services capacity deployments, focused on planning, execution, and a dedicated decommission team. This initiative reduced defects and rework and increased the on-time defect-free delivery rate from approximately 50% to 90%.• Migrated Windows Mobile operations and Windows Services teams from Waterfall to Agile methodologies, implemented Scrum and Kanban techniques where appropriate.• Served as the primary point of contact for vendor engagement. Initiated and managed multiple requests for proposals and statements of work and reduced the vendor count from six to one. This effort resulted in consistency, consolidated measurements, and significant cost savings.

Chicago, Illinois, Us

Led operations, allocated project resources, and prioritized deployments for the engineering support team. Collaborated with global multi-site teams in North America, Latin America, China, India, Spain, the UK, and Russia to customize, deploy, and support Motorola’s SCREEN3 server.• Facilitated the creation of a customization playbook and incorporated a development engagement model and server customization guidelines.• Reorganized the team to support early engagement activities, server partnership opportunities, production support, and concurrent deployments worldwide.

Directed project management, software development, test, and operations teams to support premium brand partners, including ESPN, Napster, Rolling Stone, and USA TODAY. Guided the product development team to develop, deploy, and maintain mobile applications and games for Cingular, AT&T Wireless, T-Mobile, Nextel, Boost Mobile, Verizon Wireless, Alltel, US Cellular, Rogers, Fido, and more.• Prioritized and managed multiple concurrent mobile software application and game projects with production support, frequent maintenance releases, marketing promotions support, aggressive content, and handset onboarding.• Implemented development, testing, staging, and production processes that fostered trust and accountability and laid the groundwork for the subsequent migration from Waterfall to Scrum.

Guilford, Connecticut, Us

Simultaneously managed dynamic, business-critical projects and facilitated cross-functional communication to define project scope, risks, and contingency plans that led to timely product deployments. • Maintained smooth project hand-offs across development, test, engineering, and operations teams using gated processes.• Responsible for delivering mMode 2.0 applications, including Reuters News, WebMail, Message Center, SharePage, Account Activity, and Location-Based Services.