Stephen F. Deegan

Stephen F. Deegan Email and Phone Number

SVP of Operations at Global Response
Stephen F. Deegan's Location
Fort Lauderdale, Florida, United States, United States
Stephen F. Deegan's Contact Details

Stephen F. Deegan personal email

n/a

Stephen F. Deegan phone numbers

About Stephen F. Deegan

A customer-focused, executive contact center leader with extensive strategic and operational planning experience leading and directing customer service in the Banking and Online Travel industries. Strong leader with keen focus on operational and training process improvement, Quality Assurance and building organizational excellence. Solution provider with solid track record in change management, reorganization, training re-alignment & curriculum development, recruiting forecasting and staffing. Decisive leadership skills, very action and results oriented with proven ability to understand, focus & improve the internal & external customer experience.Specialties: Contact Center / Call Center Operations Background (Banking & Travel Industries)Executive ManagementOrganizational Change ManagementPerformance ManagementProject ManagementEfficiency ExpertHR Certified ProfessionalTraining & Curriculum DevelopmentP&L responsibility Mentoring & Developing TalentPerformance Measurement / Quality AssuranceCall Center TechnologyDefine, Drive & Align Contact Center Strategy w/Overall Corp. StrategyCall Center Start up Operations

Stephen F. Deegan's Current Company Details

SVP of Operations at Global Response
Stephen F. Deegan Work Experience Details
  • Global Response Corporation
    Svp Of Operations
    Global Response Corporation Apr 2015 - 2021
    Miami/Fort Lauderdale Area
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  • Popular Community Bank
    Vp, National Care Center Director
    Popular Community Bank May 2012 - Apr 2015
    Orlando, Florida
    View
  • Icsa Central Florida
    Member Of The Board Of Directors (Education)
    Icsa Central Florida Jan 2013 - Dec 2013
    Orlando
  • Bankatlantic
    Vp, Mgr Of Sales & Customer Service Centers
    Bankatlantic Dec 2007 - May 2012
    Maitland, Fl
    Responsible for leading the Call Center Operations of a multi-site center including Customer Service delivery, Sales, Online Banking, Internal Assistance & Help Desk enterprise wide, with full P&L responsibility. Instrumental in the re-engineering of BankAtlantic's organization and customer service initiatives resulting in a major call center culture change. These initiatives enabled the Customer Service Center to meet customer expectations and reduce transactional costs.
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  • Bankatlantic
    Vp, Manager Of Call Center Operations
    Bankatlantic Jan 2006 - Dec 2007
    Miami/Fort Lauderdale Area
    Responsible for the day to day oversight of the 200 seat call center operations in Fort Lauderdale and the addition of the 300 seat center in Maitland, FL. Had P&L, strategic planning as well as forecasting and scheduling hands-on responsibilities across both sites.
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  • Orbitz
    Director Of Call Center Operations
    Orbitz Dec 2000 - Sep 2002
    Miami/Fort Lauderdale Area
    Responsible for Customer Service and Call Center Operations for Orbitz. Project managed, developed and grew Customer Service Department from scratch to 225 FTE operation across two sites. Had oversight of the 2 centers as the on site representative of Orbitz at the outsourced provider of services facilities..
  • Getthere
    Director Of Call Center Operations
    Getthere Apr 1996 - Dec 2000
    Miami/Fort Lauderdale Area
    Responsible for the operational oversight of two sites in California and Florida. Successfully project managed turnkey transition from purchased company (OASIS, Inc) to operational review and process improvement of the combined customer service area including full implementation of service & performance metrics and accountability.
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Stephen F. Deegan Skills

Call Centers Leadership Management Process Improvement Change Management Strategy Project Management Quality Assurance Banking Strategic Planning Call Center Performance Management Training Customer Service Customer Satisfaction Crm Performance Measurement Organizational Leadership Leadership Development Strategic Leadership P&l Management Recruiting Customer Experience Vendor Management Sales P&l Responsibility Employee Training Program Management Human Resources Bpo Outsourcing Executive Management Loans Credit Forecasting Finance Risk Management Operations Training And Development E Commerce Time Management

Stephen F. Deegan Education Details

  • Rollins College - Crummer Graduate School Of Business
    Rollins College - Crummer Graduate School Of Business
    Crummer Management Program
  • Rollins College - Crummer School Of Management & Executive Education
    Rollins College - Crummer School Of Management & Executive Education
    Human Resources Management
  • University Of Connecticut
    University Of Connecticut
    Business Administration
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Frequently Asked Questions about Stephen F. Deegan

What is Stephen F. Deegan's role at the current company?

Stephen F. Deegan's current role is SVP of Operations at Global Response.

What is Stephen F. Deegan's email address?

Stephen F. Deegan's email address is st****@****nse.com

What is Stephen F. Deegan's direct phone number?

Stephen F. Deegan's direct phone number is (954) 973*****

What schools did Stephen F. Deegan attend?

Stephen F. Deegan attended Rollins College - Crummer Graduate School Of Business, Rollins College - Crummer School Of Management & Executive Education, University Of Connecticut.

What are some of Stephen F. Deegan's interests?

Stephen F. Deegan has interest in Economic Empowerment.

What skills is Stephen F. Deegan known for?

Stephen F. Deegan has skills like Call Centers, Leadership, Management, Process Improvement, Change Management, Strategy, Project Management, Quality Assurance, Banking, Strategic Planning, Call Center, Performance Management.

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