Stephen Dewey Email & Phone Number

Houston, Tx

Workforce DirectorDirect strategic oversight of workforce solutions across multiple states/regions, leading a team of workforce consultants to serve enterprise clients in semiconductor, logistics, manufacturing, and distribution sectors. Partner directly with C-suite and senior executives at Fortune 500 companies to deliver strategic workforce solutions.Key Achievements & Responsibilities:Conduct quarterly business reviews with client executives, presenting performance metrics, strategic initiatives, and ROI analysisLed and developed a team of regional workforce consultants, ensuring consistent service delivery and performance across multiple locationsDeveloped and implemented data-driven workforce analytics solutions, resulting in optimized labor costs and improved operational efficiency for clientsSpearheaded large-scale recruitment and training programs, creating streamlined processes and hiring profiles across multiple marketsManaged multi-site workforce scheduling optimization, reducing overtime costs and idle time while maintaining productivityEnsured comprehensive compliance with employment regulations (ADA, FMLA) and minimized co-employment risks for client organizationsLeveraged analytics to evaluate and enhance workforce programs, policies, and strategic decision-making across the regionCore Competencies:Executive Stakeholder ManagementStrategic Business Planning & ReportingRegional Team LeadershipWorkforce Analytics & PlanningStrategic HR ManagementClient Relations & Solution SellingChange ManagementPerformance OptimizationMulti-site OperationsProcess Improvement

Houston, Tx

Strategically steered retail operations and development initiatives while aggressively marketing a new upscale express carwash concept and providing B2C / B2B services on the basis of a profitable four-point marketing plan.Developed a complete operations model while creating a customer experience blueprint to achieve objectives.Spearheaded grand opening operations, including directing all pre-opening activities (i.e. site selection, construction, vendor relations, negotiations, purchasing, staff recruitment, training, marketing, promotions).Cost-effectively managed profit / loss and operating responsibilities for all locations, including handling budgeting, expense control, month-end reporting, multi-unit analysis, and expense control to meet key goals.Developed and achieved sales forecasts, projected and analyzed production and revenues, and ensured the ability to inform decision-making of corporate executives while managing Human Resources for 60+ employees.• Reduced total maintenance expenses by 27%.• Reduced cost of chemicals per application by 40%.• Lowered overall costs by 15% and raised revenue to 20%.• Grew entrepreneurial start-up to achieve $7 million in sales.• Co-designed sales of car wash packages and loyalty products.• Led dramatic turnaround in net revenue from 100% loss to 400% gain.• Drove revenue growth, financial management, and operational excellence.• Planned and directed grand opening of nine high-volume stores within Texas.

Houston, Tx

Utilized broad scope of industry knowledge toward managing high-volume flagship store operations, including recruiting, training, mentoring, and managing a team of 75 staff to achieve sales goals and reduce expenses.Conceptualized, developed, and implemented corporate programs in sales, merchandising, and key shipping.Collaborated with district management teams to resolve Human Resources issues for higher-level employees.Set standards for impeccable customer services, including effectively training staff to excel within a critical area.Directed required workers’ compensation, unemployment challenges, payroll concerns, and customer inquiries.• Improved customer services’ scores and executed critical merchandising.• Drove comparable store sales trend by 10%+ through focusing on in-stock SKUs.• Improved career-long reputation as a hands-on manager skilled in team building.• Targeted and achieved weekly “Voice of the Customer” metrics goal of 9+ / 10 rating.• Earned highest customer service score in Houston market - #2 region and #5 in company.• Achieved highest increase in ATV – Houston market, driving average ticket from $47 to $57.

Chicago, Il

Maximized bottom-line performance toward designing and developing strategic sales / marketing programs.Grew territory sales by directing merchandisers in implementing profit-generating programs, along with effectively developing relationships with major retailers in Arizona, California, Georgia, Nevada, and Texas.Delivered product and merchandising training of sales associates and merchandisers, including analyzing product, marketing, and competitive data, as well as generating reports to management to boost core operations.Promoted brands while providing product / merchandising training for sales associates and / or merchandisers.Contributed sharp analytical abilities toward evaluating high-volume product, marketing, and competitive data.• Delivered high-level presentations to retail teams to promote brands.• Recognized by management for ahead-of-schedule project completion.• Successfully ensured product visibility by developing high-impact plan-o-grams.• Cited by management as a sales and service leader for the department store group.• Led managers for a #1 in sales territory change in trend from $36 million to $40 million.• Honored with “Employee Award for Merchandising Excellence” for two consecutive years.• Achieved significant cost savings by developing more accurate expense reporting procedures.

Houston, Tx

Played a vital role in directing high-volume logistics processes, including reviewing processes, freight flow and replenishment, transition, productivity results, and backroom inventory management in alignment with all goals.Led targeted decision-making among a results-focused 75+ member staff, including recruiting, training, and mentoring store associates while ensuring key employee compliance with corporate policies and procedures.Developed mutually beneficial relationships with vendors, merchants, and customers per company objectives.Directed price accuracy, sales execution, payroll, and accounts payable / receivable, as well as customer service.• Recognized as a leader in labor productivity.• Generated profits of a high-volume discount store.• Led the set-up and grand opening for two new stores.• Personally achieved the highest carton count in the Southwest.• Drove largest change in trends for the Sporting Goods Department.• Increased store snack business from #19 rank to #5 rank, changing trend by 35% in one year.

Bachelor'S Degree, History

Bachelor Of Arts In History (Minor In Geology)