Steve Francis Email & Phone Number

Moss Point Mississipi

• Initiates, leads, and directs ERP projects that support strategic business goals and objectives• Translates business requirements into integrated solutions that satisfy organizational need• Collaborates with business partners, executives, and other stakeholders in the development of strategic and tactical ERP planning efforts• Evaluates, selects, deploys, and ensures sustainment of the underlying enterprise architecture supporting the ERP system• Drives team adoption of business process improvements that tightly integrate with ERP, IT, and enterprise system functionality• Leads change management processes and marshals communication of change requests with customer and vendor• Captures, defines, and improves key workflows between organizational processes, business units, and functional work centers• Employs security best practices to mitigate vulnerabilities, secure information system resources, and protect individual privacy/corporate data

Carlsbad California

• Managed end to end integration of compliance, policy, technology, pedagogy, and content knowledge - fostered sustainment of 3500 enrollments annually across 5 associate degree programs• Designed and implemented content management framework for college learning management system – sustained academic engagement of 18K users in 3 lines of business over a 6-year period• Integrated cloud based customer relationship and learning management systems that supported academic operations for multiple lines of business and 16K+ enrollments over the past 5 years• Marshalled efforts of geographically dispersed teams to build 2-Year Associate of Applied Science in Information and Communications Technologies and Business degree programs for niche customer• Drove academic policy development and led cross-functional team activity that crafted and implemented processes to sustain student services function in support of 24/7 academic operations• Served as key IT systems subject matter expert on team that built an online college – 65 courses in 5 online degree programs enhanced adult student’s ability to pursue education anywhere, at anytime

Carlsbad, California

• Supervised 40 regional adjunct instructors; coordinated instructor assignments and development• Directed curriculum development efforts that enabled niche student population to hone knowledge, skill, and ability needed to remain competitive during significant era of network transformation• Integrated 5 - 3rd party application interfaces into learning management system – infused state of art multimedia and simulations that enhanced development of critical technical competencies• Developed 45-week internetworking curriculum; integrated courses online, trained dispersed teams on course mechanics, and provided continuing education on unit material for instructors and staff

Carlsbad, Ca

• Taught blended internetworking, project management, data communications, basic electronics, fiber optics, and other telecommunications/IT curriculum that enhanced adult worker competencies• Developed 30 session Cisco curriculum; prepared student for Cisco Certified Entry Networking Technician and Cisco Certified Network Associate certification exams• Built and deployed mobile labs; assessed hands on knowledge, skill, and ability for critical leading-edge technology competencies in fiber optics, wireless local area networks, and internetworking

Online

• Taught online Business Research and Writing Skills for the IT Professional, Skills for Learning in the Information Age, and Introduction to University Studies for wide-ranging student demographic

Montgomery, Alabama Area

• Planned, integrated, and deployed SharePoint site that streamlined end to end collaboration between 400+ student population and 40 adjunct faculty members every 8 weeks in academic year• Delivered organizational leadership/management curriculum to 13-16 adult learner cohorts every 8 weeks that culminated in award of 9 Community College of Air Force undergraduate hours of credit• Presented writing and speaking skills lecture to 400+ audience – honed key leadership competency

Suffolk, Va

• Collaborated with engineers and information system planners during system design stages• Managed the installation, operation, and troubleshooting of critical systems and networks• Ordered and provisioned 600 voice, video, and data communication circuits to support telecommunication network for Department of Defense global national training capability• Managed installation of 103 high speed digital circuits that connected 41 United States based communication nodes with several overseas sites into single and integrated global network• Handled critical actions that kept $31M transition to new commercial satellite network on track; staffed team for provisioning, testing, and cutover of 4 sites to strategic network• Planned and implemented new switched digital telephone network services and extension of Voice over Internet Protocol (VoIP) capability to support remote training requirements

M.S, Education, Educational Leadership And Administration, General

Master'S Degree, Information Technology Management - Social Informatics

Associate Of Science - As, Instructor Technology And Military Science

Bachelor Of Applied Science - Basc, Informations Systems Management

Associate Of Science - As, Electronic Systems Technology