Steve Dickens Email & Phone Number

Monroe, North Carolina, United States

Full site responsibility for shift. Lead 50 associates in assembly, shipment preparation and various support functions.

Salisbury, Nc

Tier 1 automotive supplier. Led diverse team in the assembly of body components for Honda, GM, Rivian and Mercury Marine.

Charlotte, North Carolina Area

Led culturally diverse team in the assembly of electronic delivery systems and fragrance refill cartridges at the world headquarters of the global leader in scent marketing solutions. Collaborated with other functional groups to resolve customer issues and implement initiatives to drive growth.

Bessemer City, Nc

Responsible for 40+ personnel processing $70M annually in distribution operations (receiving, order fulfillment, and shipping). Drove continuous improvement initiatives focusing on safety, quality, and on-time delivery during period of high growth. Partnered with executives and staff to prepare for and implement initiatives for growth and cost savings.

Rock Hill, Sc

Directed teams assembling 5 product lines - 2 sizes of portable air compressors and 3 sizes of portable electric generators.• Zero OSHA recordable incidents in my area during my tenure.• Prepared detailed SWOT analysis and road map for performance improvement.• Managed seasonal 125% increase in production.• In second month, led product line through major vendor quality issue.

Norwood, Nc

Directed a 40 employee, 24 hour business unit, comprised of 4 diverse work centers, supplying tire-building components to multiple internal customers in an ISO14000/AS9000 environment. Drove performance improvement using lean manufacturing tools including hour x hour charts, 5S, daily gemba walks, visual shop floor status indicators, and other Lean concepts. Led daily employee briefings featuring 24 hour results, analysis of roadblocks, and actions to correct and prevent, in the 6 key performance indicators of safety, machine, quality, cost, delivery, and conformance to standards (SMQDCStd). Frequently participated in 8D root cause analysis problem-solving events.• Quickly learned Michelin Manufacturing Way (MMW), Michelin’s operating system based on lean manufacturing and visual management tools, along with other industry best practices; led Business Unit to validation of adherence to internal MMW best practices in 3rd month with company. • Designed and implemented modified Kanban system, decreasing stock-outs by 70%.• Led (6) 5S events, attaining Michelin 5S Facilitator certification.• Appointed to present US11’s safety record and improvement initiatives to North American "Michelin Manufacturing Ways Day" audience. • Prepared detailed SWOT analysis, creating roadmap for strategic planning and performance improvement. • Business Unit consistently received highest scores in facility on annual Employee Engagement Index survey.

Monroe, Nc

Directed 150+ employees in a multi-shift, multi-cultural manufacturing facility. • Managed the integration of 5 pillow production lines.• Trained staff and implemented Lean/Six Sigma concepts, such as the 8 Wastes and DMAIC.• Initiated data collection and capacity planning for previously unmeasured operations.• Led a culture shift from "casting blame" to "seeking solutions".

Philadelphia, Pa

Hired by small consulting firm to make improvements to the meal delivery model at the University of Pennsylvania Hospital in Philadelphia, PA. Union environment. • Using the voice of the customer, established real-time feedback system to identify and correct patient dissatisfaction almost immediately.• Trained management on Lean/Six Sigma concepts, including DMAIC and the 8 Wastes.• Presented improvement recommendations to the senior management of MHFS on physical equipment and layout, logistics of the meal delivery model, and personnel utilization improvements.

Monroe, Nc

Manufacturing Manager (2008-2009)Directed the production of multiple product lines. Supported Master Black Belt in Lean/Six Sigma deployment and implementation. Maintained ISO 9000 requirements.• Determined specifications and procured new customized equipment, increasing capacity and capabilities.• Developed manufacturing processes for a new product; successfully gained customer qualification.• Ensured 95%+ on-time-delivery; maintained 99%+ inventory accuracy. Fixturing / EHS Manager (2003-2008) Managed all aspects of a specialty product line shipped globally. Built relationships by visiting customers and suppliers.• Implemented comprehensive safety program, resulting in 0 lost time accidents in 5+ years.• Improved on-time-delivery of product line from 70% to 95%+.• Strengthened relationship with large Chinese customer via teleconference and interpreter assistance. Production Integration Engineer (2000-2003) Transitioned processes from strategic partner in Delaware to North Carolina facility.• Actively participated in company start-up, including establishment of company brand, values and culture.• Led move to larger facility and building customization project to facilitate capacity increase. • Integrated 3 product lines into Monroe facility, adding $5,000,000 in annual sales.

Ba | Psychology

Six Sigma Black Belt Certification | Lean Enterprise Certification