Steve Dowd Email & Phone Number

Bolivia, Nc, Us

Waxhaw, Nc, Us

London, Gb

Paris, France, Fr

Teaneck, New Jersey, Us

Senior Software Quality Assurance consultant responsible for software testing process improvement, program management, and testing strategy development; PQC department lead for Cognizant’s Best-in-Class Quality Assurance assessment model.Recent Fortune 500 engagements:• Software QA process analysis and QA process transformation leadership in a Quality Management Office lead role for a large hospitality organization in Stamford, CT.• Software QA process analysis and leading testing techniques training for cross-browser automated testing for a leading transportation company in St. Louis, MO.• Implementation of the Best-in-Class Quality Assurance assessment model for QA process improvements at a large office supply retail company in Boston, MA.• Software testing program management and KPI metrics portal implementation at a large communications company in Atlanta, GA.• Testing process efficiency and effectiveness analysis for a telecommunications company in Holmdel, NJ.• Development of a large software program testing strategy for an insurance company in Greensboro, NC, encompassing 25+ business systems across 4 company locations. The efforts resulted in customer business management process changes across software development project management, quality assurance, risk management, and defect management.

Chesapeake, Virginia, Us

SOFTWARE QUALITY ASSURANCE & OUTSOURCING MANAGERQuality Assurance management successes include the establishment and growth of the SQA department, including the development of quality assurance and quality control practices and standards, implementation of testing automation toolsets, and project management audits.Responsible for automated and manual, load and functional testing of 10+ application areas from store systems to back-office and Internet applications.Outsourcing management successes include establishing the IT department-wide contract and vendor management office for 150+ domestic and offshore contractors performing application development, system testing, and operations support.Direct supervision for a 60+ team size, including contract and permanent managers, leads, developers, and testers.DEVELOPMENT OUTSOURCING MANAGEREstablished and executed the software development and quality assurance global sourcing initiatives in support of merchandising, and point of sale (POS) solutions for a 6000+ retail store environment. Direct management responsibilities included vendor negotiations, contract and relationship management, and business process improvements in alignment with PMI and SEI/CMM software development lifecycle initiatives.

Managed domestic and offshore software development and systems integration testing for DST‘s Collabrent product, the industry leading satellite and cable television customer management and billing system software. Software project and business management responsibilities included application development, integration testing, data migration, and cost, scope, schedule, and quality management of global resources. Department program management responsibilities included the development of intranet communications and change management procedures and tools.

Armonk, New York, Ny, Us

CERTIFIED SENIOR PROJECT MANAGERLeader for IT development teams on medium and large projects, translating customer requirements into value propositions and formal agreements, and providing solution integration and operation. Project management responsibilities included performance, cost, scope, schedule, and quality.Major projects:AT&T Corporation, Middletown, NJ – Senior Project Manager responsible for end-to-end management of multiple outsourced telecommunications application development projects. The responsibilities include management of domestic and offshore projects in an SEI/CMM certified 24x7 environment using structured software development methodologies.NewPower Company, Charlotte, NC – Program Manager of a 60-person application development and operations team. Directly designed and executed the operations management processes to provide IT development and help desk support for a start-up customers wide-area network solution, comprised of over 20 applications and 100 servers.Technical solutions included CRM package enhancement, web development, and billing operations support of a complex, integrated call center and billing solution for a deregulated energy industry company. Process development included establishment of operational control systems for production change management and help desk procedures to maintain a 24x7 environment.SENIOR PROJECT MANAGERCustomer site manager responsible for MIS managed operations outsourced to IBM, including employee and project management.Major projects:Textron Inc., Providence, RI - Corporate Office Internet / Intranet managed operations services including contract management, help desk support, firewall security administration and Lotus Notes application management in a competitive multi-vendor environment.

Ms, General/Industrial Engineering

Bs, General/Industrial Engineering