Steve Dullum Email & Phone Number

Madison, Wisconsin Area

Madison, Wi

Created and managed user accounts and groups, mailboxes, distribution lists, and resources in Active Directory and Exchange. Administered Zendesk help desk and OneLogin single sign-on solution. Managed access to network file shares.- Played key role in implementation of Blackbaud CRM system by configuring and implementing Zendesk enterprise help desk, including ticket routing workflow to 60 agents in multiple departments. Additional gains included significant improvements in customer service for external campus partners, university donors, and alumni.- Provided professional customer support to internal staff and external campus partners by taking ownership of and resolving help desk tickets.- Maintained secure client computing environment by testing Microsoft security updates and installing using Windows Server Update Services (WSUS).- Facilitated timely retrieval of donor records via Blackbaud CRM for staff and external campus partners by administering Hyland OnBase document management solution.

Madison, Wi

Provided customer-focused application and hardware support for 180 employees. Configured, imaged, and distributed desktops and laptops. Created and conducted training classes for new employees and for major Microsoft Office upgrades.- Increased staff satisfaction, efficiency, and mobility significantly by replacing all desktop computers with laptops as well as configuring and supporting iPhone, iPad, and Blackberry devices.- Improved desktop and laptop performance by upgrading all staff computers from Windows XP to Windows 7, taking advantage of 64-bit architecture.- Managed and maintained over 20 HP Laserjet printers, cutting costs 50% by introducing recycled toner cartridges.- Maximized staff productivity by providing ongoing technology training to employees.

Madison, Wi

Provided timely and competent technical support and training to staff of 30. Configured and supported desktops, laptops, printers, and mobile devices. Created and administered Active Directory and Exchange accounts and mailboxes, and maintained security permissions on network resources. Managed Laserfiche electronic document management solution.- Implemented and administered Laserfiche electronic document management solution, which notably improved document retrieval efficiency and reduced storage costs.- Upgraded all desktops and laptops from Windows 2000 to Windows XP, which enhanced staff computing experience.- Secured corporate data by performing nightly backups using Symantec Backup Exec and managing off-site tape rotation.

Fitchburg, Wi

Served as sole IT resource for an organization of 25 employees and provided all hardware, application, and network support.- Modernized network infrastructure and enhanced staff productivity by replacing 10BASE-T hub-based LAN with 100BASE-TX managed switches.- Upgraded Windows NT 4 domain to Windows 2000, which improved user and computer account management and authentication by utilizing Active Directory.

Madison, Wi

•Provided reliable application and hardware support and training for a staff of 300.•Administered Windows NT domain user accounts, roaming profiles, and email accounts.•Performed, configured, and documented the setup of Windows 2000 servers and PCs.•Managed the daily data backups using Veritas Backup Exec.

Madison, Wi

•Provided staff of 100 with proficient application and hardware support and training.•Designed and maintained the internal Intranet site using Macromedia Dreamweaver.•Configured desktops and laptops for staff.•Managed the daily backup tape rotation.

Associate’S Degree, Network Specialist

Bachelor Of Science (Bs), Political Science And Government