AeroLeads people directory · profile
Steve Dunker Email & Phone Number
Head of Customer Success
at
InterPayments
2 work emails found
@blend.com
3 phones found area 415, 858, and 650
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Success
Location
Wilmington, North Carolina, United States
Who is Steve Dunker? Overview
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Quick answer
Steve Dunker is listed as Head of Customer Success at InterPayments, based in Wilmington, North Carolina, United States. AeroLeads shows a work email signal at blend.com, phone signal with area code 415, 858, 650, and a matched LinkedIn profile for Steve Dunker.
Steve Dunker previously worked as Senior Director Professional Services at Interpayments and Strategic Services / Deployment Lead Manager at Blend. Steve Dunker holds Bachelor Of Science - Bs, Computer Science from Iowa State University.
Company email context
Email format at InterPayments
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{first_initial}{last}@blend.com
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AeroLeads found 2 current-domain work email signals for Steve Dunker. Compare company email patterns before reaching out.
Profile bio
About Steve Dunker
Portfolio, Program, and Project ManagementI am a results-driven, strategic services executive with a proven track record of delivering high-quality results across multiple industries, including SaaS, Digital Marketing, Adtech, Financial Services, Fintech, and Mortgage. I am an experienced change ambassador with a data-driven approach to driving innovation and improving business performance. I am dedicated to leveraging my industry expertise and strategic thinking to drive growth and maximize bottom-line results.Portfolio, Program, and Project Management: I have extensive experience in portfolio, program, and project management, as well as corporate initiatives. I have designed processes to streamline operations, increase efficiency, and develop roadmaps. Additionally, I have planned and executed platform migrations, integrations, and other implementation projects. My proficiency in Agile methodology enables me to effectively manage multiple complex initiatives simultaneously.Product Management: I specialize in translating customer objectives into tangible features and functionality, developing minimum viable products (MVPs) and future phases. I strive to achieve a balance between scope, priorities, and enhancement requests to meet customer requirements. I leverage my expertise in demonstrating and documenting new deliverables to ensure product quality. I also ensure successful product launches by managing defect triaging and resolution.Sales Engineering & Business Development: I have extensive experience delivering effective product presentations and demonstrations to potential customers. Through consultative selling, I have been able to act as a service and technology expert to my customers while developing customized solutions to meet their needs. By performing needs analysis and requirements discovery, I have been able to successfully build relationships with clients that have resulted in increased sales.Digital Marketing: I have extensive experience in executing high-level digital marketing campaigns, encompassing search engine optimization (SEO), search engine marketing (SEM), and paid inclusion. I have implemented web analytics initiatives to optimize website performance and measure key performance indicators (KPIs). My strategies for conversion optimization have leveraged A/B testing and data analytics to maximize results. Additionally, I have consistently monitored SEO metrics such as keyword rankings, organic traffic, and click through rates to ensure successful campaigns.
Listed skills include Leadership, Smo, Trello, E Commerce, and 48 others.
Current workplace
Steve Dunker's current company
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16 roles
Steve Dunker work experience
A career timeline built from the work history available for this profile.
Head Of Customer Success
CurrentResponsible for overall Customer Success, leading Professional Services, Customer Support, and Account Management functions. In depth understanding of merchant customer payment channels to map out integration diagrams, payment flow swimlanes, and integration touchpoints. Integration partner onboarding responsible for the successful launch of new partners to include platform, industry, and technology training with an emphasis on API endpoints for onboarding new merchant configurations and InterPayments compliant surcharging. Certification of new merchant and partner integrations to ensure compliant surcharging and proper disclosures throughout the end to end payment transaction. Microsoft Power Automate expertise used for automating merchant customer onboarding intake forms and streamlining a bidirectional sync between Salesforce and JIRA. Continuous Salesforce updates to facilitate critical team KPI dashboards and weekly status reporting. InterPayments Audit portal and MS Looker Studio analysis, monitoring, and enhancement to ensure merchant customer compliance. * Professional Services - managing team responsible for onboarding, implementation, integration, configuration, and training new merchant customers on the use and overall engagement of InterPayments product solutions.* Customer Support - managing team responsible for on-going customer support issues, bugs, and resolution. Responsible for overall issue resolution, escalations, and root cause analysis (RCA) when necessary.* Account Management - managing team responsible for quarterly business reviews, customer engagement, account growth and expansion, logging and tracking product enhancements and customer feedback, renewals, ensuring long term relationships, happiness, and mutual success.
Oct 2023 - Present
Senior Director Professional Services
Responsible for onboarding, enabling, and training new customers. Implementing, configuration, and integration of customer payment channels for compliant surcharging.
Apr 2023 - Sep 2023
Strategic Services / Deployment Lead Manager
Customers: BCU, BECU, PennyMac, Gateway First Bank, Angel Oak, KS State Bank, Movement Mortgage, Union Bank, Mr Cooper, Fremont Bank, Fifth Third Bank, Truist, and other financial institutionsManaged East Coast professional services team of 10 deployment leads focused on scoping and delivering on financial customer's business requirements for consumer lending products. Served as point of escalation for both the team and customers to unblock issues and find resolutions. Monitored, assessed, and ensured successful completion of all deployment projects. Developed best practices that drove efficiency, improved customer satisfaction, and delighted customers. Ensured customer requirements were viable and correctly scoped for each project.* Shortened deployment duration from 13 to 2 weeks through self-service product enhancements and automation triggers that streamlined onboarding activities for commercial customers.* Evaluated project management tool selection based on criteria such as scalability, cost, and integration capabilities and established rollout strategy to ensure implementation of tool met the needs of all stakeholders.* Developed comprehensive capacity planning model to accurately forecast resourcing needs and headcount.* Memorialized Support and Services Team's escalation process and issue resolution procedures.* Established V2MOM process for deployment team to align with corporate OKRs.* Facilitated development and enhancement of Blend's Deposit Account Opening product.* Served as Chair of the Veteran's Employee Resource Group, creating an improved presence for veterans in the workplace.
Apr 2018 - Mar 2023
Head Of Pmo
Led global team of project managers and solution architects to support strategic customers and corporate initiatives. Established and maintained good program governance through continuous analysis, review, and change management of business process and best practices. Successfully launched new corporate initiatives with global cross-functional project teams. Oversaw program management activities and guided project managers in delivery of projects on time and within budget parameters. Administered Salesforce to optimize user experience and performance.* Increased overall employee satisfaction 25% (measurement via Glint Surveys) by launching internal rewards and recognition program.* Improved time to value on day one vs. post onboarding, average 30 days, by instituting new change management process for onboarding customers.* Resolved stalled multi-channel platform migration project by rolling out new communication plan by uncovering stakeholder visibility, gating feedback, and blocks to project targets.* Orchestrated global cross-functional team member communication and organization to ensure targeted project milestones were met.* Established new escalation process to improve efficiency and effectiveness of deployments.* Managed strategic joint initiative with Google to drive audience depth and mobile share of wallet with shared customer base.
May 2016 - Apr 2018
Principal Project Management Director, Strategic Accounts
Drove multiple projects for strategic accounts. Conducted requirements analysis and objectives discovery to provide the most effective integration methodology and implementation strategy. Developed and executed project plans, communicated milestones, and identified action items while shepherding new clients through integration, training, and long-term success.* Drove efficiency gains to reduce overall length of onboarding time ~200% based on integration methodology by establishing new best practices.* Reduced submitted case volume by 20% and increased case resolution time by 15% through preparation, organization, communication, and cross team management for holiday execution.* Generating over $1 million in additional revenue in first year by developing and driving service-based offerings portfolio.* Increased CSAT by 35% by implementing customer satisfaction program offering analysis customer feedback.
May 2014 - May 2016
Technical Project Manager
May 2012 - May 2014
Solution Architect
May 2010 - May 2012
Central Sales Director
Primarily responsible for driving, growing, and closing opportunities within the sales pipeline.Centralization of marketing analytics for a holist view of all marketing efforts cross channel. Development of strategic attribution modeling and prioritization. Focused on driving efficiency through marketing automation. Optimization of web analytics and search marketing based on best practices.Primary Focus: Business Development, Sales Engineering, Search Engine Marketing, and Cross Channel Analytics
Jun 2009 - May 2010
Senior Technical Operations Director
Onsite and remote technology presentations. Understanding client's objectives and mapping those to specific capabilities is key to drive home sales opportunities. Thorough needs analysis and objectives discovery is part of every prospect discussion.Primary Focus: Business Development, Sales Engineering, Search Engine Marketing, Web Analytics, Search Retargeting,
Jul 2007 - Jun 2009
Sales Engineering Director
Onsite and remote technology presentations. Understanding client's objectives and mapping those to specific capabilities is key to drive home sales opportunities. Thorough needs analysis and objectives discovery is part of every prospect discussion.Primary Focus: Business Development, Sales Engineering, Search Marketing
Jan 2007 - Jun 2007
Professional Services Director
Senior Member of WebSideStory & Visual Sciences Professional Services Division, specializing in web analytics using the HBX & Visual Site platforms. Primary responsibilites include requirements discovery, writing implementation guidelines, technical and business training, data analysis, report creation and automation with Report Builder, optimization consulting, search engine marketing, search engine optimization, building project plans, architecting solutions, implementing page tagging, data analysis, and report creation and automation.Primary Focus: Web Analytics. Online Marketing, Search Marketing, Professional Services, Strategic Implementation, Sales Engineering, and Business Analysis
Jul 2003 - Dec 2006
Co-Founder & Cto
Project Manager for SEO projects (Microsoft, Kodak, Beachs & Sandals Resorts, AT&T, Etc.) Research New Technologies and software in SEO ; such as, WebTrends, WebPosition, Link Managers, Hitbox, and other traffic analysis software. Manage employees (Sales Staff and Tech Team) ; conducting projects, assigning and prioritizing tasks, managing workflow. Form strategic alliances with Search Engines and other related companies ; such as, Inktomi, AltaVista, Lycos, Overture, Terra Lycos, Hotbot, and Webside Story. Optimize websites for Search Engine Spiders based on seven years of continuing SEO Research, so that clients receive optimal rankings. Designed, developed, and managed company intranet and extranet. Designed custom project management and workflow web application for SEO Projects.Primary Focus: Search Engine Optimization and Web Analytics
Aug 2001 - Jul 2003
Senior Consultant
Design and development of applications built for Vignette.Primary Focus: Business Analysis, Content Management, Strategic Consulting, Software Development
Aug 2000 - Jul 2001
Senior Consultant
Aura Consulting
Primary Focus: Project Management, Web Application Development, Web Strategy, Web Design
Aug 1999 - Jul 2000
Consultant
Norstan Consulting / Siemens
Design and development of web applications. Design and development of Excel VBA applications. C++ development for a COM component DLL. Maintenance, install, configuration of Lotus Notes. Informix 4GL design and developmentPrimary Focus: Business Analysis, Software Development, and Web Application Development
Aug 1998 - Jul 1999
1 education record
Steve Dunker education
-
Iowa State University
FAQ
Frequently asked questions about Steve Dunker
Quick answers generated from the profile data available on this page.
What company does Steve Dunker work for?
Steve Dunker works for InterPayments.
What is Steve Dunker's role at InterPayments?
Steve Dunker is listed as Head of Customer Success at InterPayments.
What is Steve Dunker's email address?
AeroLeads has found 2 work email signals at @blend.com for Steve Dunker at InterPayments.
What is Steve Dunker's phone number?
AeroLeads has found 3 phone signal(s) with area code 415, 858, 650 for Steve Dunker at InterPayments.
Where is Steve Dunker based?
Steve Dunker is based in Wilmington, North Carolina, United States while working with InterPayments.
What companies has Steve Dunker worked for?
Steve Dunker has worked for Interpayments, Blend, Marin Software, Kenshoo, and Searchignite | Ignitionone.
How can I contact Steve Dunker?
You can use AeroLeads to view verified contact signals for Steve Dunker at InterPayments, including work email, phone, and LinkedIn data when available.
What schools did Steve Dunker attend?
Steve Dunker holds Bachelor Of Science - Bs, Computer Science from Iowa State University.
What skills is Steve Dunker known for?
Steve Dunker is listed with skills including Leadership, Smo, Trello, E Commerce, Social Media, Agile, Public Speaking, and Pmo.
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