Steve Eversole Email & Phone Number

Sunbright, Tn, Us

First 2.5 years while at ConnectWise consisted of me being the sole support person as the company grew from 70 people to 250 people, managing all desktops, servers, Active Directory, Exchange and associated software and hardware. During the last six years I have managed our Datacenter, but also manage the networks of multiple other clients.• Have built and currently administer over 80 VMWare virtual servers in 3 different Datacenter environments for clients whose servers we host. • Have built and currently administer new Hosted Exchange environment and migrated several thousand mailboxes used by several hundred companies to this new virtual environment• Implemented and administer Microsoft System Center Operations Manager (SCOM) to monitor Hosted Environments• Troubleshooted and isolated network, DNS, DHCP, or Active Directory issues to pinpoint source of problems• Have built and manage multiple client environments, and serve as escalation point for our Help Desk and other System Engineers• Implemented and administer Veeam to backup all virtual Hosted Client Servers and all Hosted Exchange Servers• Serve as primary point of contact for all after-hours support for over 100 servers at both locations, and continue to serve in a 24/7 on-call capacity to multiple clients• Implemented desktop imaging platform utilizing Microsoft’s Desktop Deployment Toolkit and Windows Deployment Server to image new computers and to re-image old ones.• Have managed all aspects of the Shoretel VOIP System, including all accounts, Workgroups, and AutoAttendants

Part of a distributed, 8-person IT Team. My primary responsibility involved server and network management and troubleshooting in a multi-site domain, consisting of 500 WinXP workstations and laptops, 35 Win2k3 servers, printers, routers, switches, etc.• Utilized Group Policy to configure Internet Explorer settings, deploy software, administer security, printers, and many other settings• Implemented web-based help-desk to ensure prompt resolution of client problems, creating a detailed report of problems and resolutions.• Implemented HP’s Systems Insight Manager to monitor the status of all servers• Implemented AdventNet’s OpManager to monitor Servers, Firewalls, and Routers• Implemented GFI EventManager to monitor the event logs of all servers• Designed a test domain utilizing VMWare. Created 10 virtual machines to mimic the physical setup, to test the effects of various software implementations and configuration changes• Monitor event logs of all servers on a daily basis and workstations on a weekly basis, troubleshooting problems as they occur and proactively preventing issues before they happen whenever possible.• Administer and maintain Exchange 2003 Server and 500 user accounts• Troubleshoot all computer-related problems, be it hardware or software, and perform all upgrades and updates

Was the sole IT professional at this company. With responsibilities similar to present job, I maintained the availability of the corporate LAN consisting of 8 Win2k3 servers, 100 client workstations, laptops, plotters, printers, and all networking devices. Supported all employees, troubleshooting all computer-related problems. Redesigned entire network to ensure a more stable, secure environment.

Was sole IT person at this company, with duties and responsibilities similar to present position. Maintained corporate LAN consisting of 4 servers, 35 workstations, various printers and plotters, and networking devices. Supported all employees, troubleshooting all computer-related problems.