Stephen Faulkner-Atkinson Email & Phone Number

Liverpool, GB

London, GB

• At The Expert Integration Group (www.teig.co.uk) we believe that SMEs deserve the same support as large Corporates receive during acquisition integration, at an affordable price with a team who cares as much as you do..
• We only provide proven experts for acquisition integration
• We provide small expert teams, with less juniors than the large consultancies. This means our teams can quickly add value
• We offer efficiency and proven expertise, coupled with lower structural costs
• We offer professionals from our network where the skills and profiles are tailored to your needs
• We offer the flexibility and agility of a smaller hungrier firm, which is more suited to our client's needs than that of a larger consultancy

Liverpool, GB

In the last 9 years, Zefa have delivered transformational business change programmes (people, process, technology) for the following clients;SW Energy | Missguided | YPO | Now Consulting | Shop Direct Finance Company | Capita Business Services | Capita Consulting | AnaCap Financial Partners (Private Equity) | Cabot Finance | Apex Credit Management | Shop.

London, England, GB

Supply Chain Transformation Leadership Highlights;1. National Stock Centre Outsourcing: - Successfully led the outsourcing of the National Stock Centre to a third-party logistics (3PL) provider, driving operational efficiency and significant financial gains. - Delivered the project within budget (£9.1M), significantly funded through the sale of the former.

Manchester, GB

Missguided are an exciting, dynamic, high growth online global fashion retailer. My role was to provide external expertise in the shaping and delivery of a programme of initiatives to increase global sales, reduce costs and mitigate risks to the P&L through a mix of in-house and 3rd party suppliers

Wakefield, West Yorkshire, GB

YPO, owned by 13 local authorities, enable their customers to have a better deal on an extensive set of products and services by and negotiating consolidated deals. My role was to advise the Board on a new programme methodology, governance structure and toolkit to support them in managing future growth programmes.

The Chief Risk Officer agreed a transformational business change programme for Customer Excellence with the Board.> Zefa Ltd provided services in the shaping and delivery of the transformational programme, which included; agreed changes to the PPI TOM, partial outsourcing of PPI activity (following a successful trial), upgraded complaints management.

GB

Co-op Funeral Care Head Of IT had an ambitious IT change portfolio to deliver in a challenging timescale and needed external expertise to achieve this.> Zefa Ltd provided services in the shaping and delivery of a set of IT application related projects by both in-house teams and 3rd parties.

Liverpool, Merseyside, GB

Matalan needed help with their data migration and implementation when replacing their E-Commerce platform.> Zefa Ltd provided services in creating a strategy for both work streams, managing the definition, build and test phases of the data migration work stream. The services provided also included the provision of templates to manage test pipe activities.

Shop Direct Finance Company's CEO had agreed a PPI remediation programme with the regulator and Zefa Ltd provided services to rescue the programme that was 6 months behind plan with a fixed end date.> Built a highly energised and collaborative cross-functional team, delivering a new contact centre (with a panel-regulated supplier from zero to fully.

The Insurance Director needed external expertise to deliver a strategic digital transformation, by expanding their insurance portfolio with a greater focus around their online presence.Zefa Ltd provided the following services;> Shaped an Insurance programme for the phased delivery of 4 new insurance products. Delivered two new home insurance products to.

London, England, GB

As part of an outsourcing deal with Lloyds Banking Group (LBG), Capita were ramping up their PPI claims team by 200 people. A key objective was for Capita to demonstrate their capability, as part of a strategy to extend their existing outsourcing contract with LBG. This was a pre-planned short-term engagement of Zefa Ltd.> Zefa Ltd provided services around.

Kings Hill, Kent, GB

Following a M&A, a VC business were bringing two debt management businesses together on a new single target operating environment with combined business processes, in preparation for a sale. > Key challenges were (i) lack of maturity in approach and processes for delivering complex releases, (ii) lack of control around Data Migration and BI / Data.

Speke, Liverpool, Merseyside, GB

The Group had several instances where the cross-functional commercial plans were mis-aligned, resulting in multi £m additional costs. We facilitated the creation of cross-functional seasonal commercial plans (£1.2bn), that fully aligned with the Group strategy, and tracked readiness to season launch. > My responsibilities were (i) to challenge resistance.

Speke, Liverpool, Merseyside, GB

Key successes> Led team of permanent / contract Programme Managers, Project Managers, Business Analysts and 3rd parties in the shaping & delivery of the Group’s largest business and technical change portfolio (Financial Services) of circa. 50 projects on an ongoing basis. Assured all projects adhered to the project delivery framework and were delivered to.

Liverpool, Merseyside, GB

A change management function had been set up to shape and deliver their change projects> Led a mix of business and technical teams (permanent, contract and 3rd party resource) in the migration of 1.5m accounts from a legacy platform to a TOE> Led a technology market review of dialler solutions> Led strategic review of replacement options, costs and.

• Key successes
• Lead analyst on a replacement marketing recruitment system, which involved a partial outsourcing to Equifax credit reference agency and subsequently managed the production support team
• Managed the systems analyst team for Shop TV; delivering state-of-the-art IIVR system and debt management system
• Managed both the systems analyst and production support teams for the Creative & Book Production systems; delivering replacement state-of-the-art IT infrastructure, processes and systems