Steve Feaster, Mba Email & Phone Number

Bloomington, In, Us

Bloomington, Indiana, Us

I help companies bridge gaps, make transitions, and build enduring processes in a project-based or ongoing outsource capacity. Past and current projects include ERP transition planning, Accounting Department evaluation, Contract Administration, BI Reporting Creation and Maintenance, and Strategic Planning.Contact me today at steve@stevefeaster.com.

Six months of intense studying while working on independent projects for local businesses.

Bloomington, Indiana, Us

• Supported $100 million sales growth and 100% transaction growth with only 50% staff positions growth, contributing to 100% NOI increase• Managed $11 million annual budget on sales of ~$200 million, with over 300,000 transactions• Created and managed dedicated new-client implementations team resulting in onboarding of more than 1,000 new accounts in five years by using documented and scalable processes• Increased client implementation capacity 3,000% in three years, growing from 13 per year to over 400 per year, with a staff of two full-time implementation employees• Accelerated financial performance data timeliness with weekly month-to-date profit and loss (P&L)• Magnified cash flow visibility through creation of weekly cash projections for 90-day window, by week• Implemented Business Intelligence (BI) system, allowing company leadership to create and access hundreds of key performance indicators (KPI’s) in real time based on data from back office systems (BOS), Salesforce, Ring Central VoIP and email, desk.com, and more• Developed key performance indicators (KPI’s) and dashboards for Accounting, IT, IS, HR, customer support, and Implementations teams• Created and managed online booking support team (Concur, OBE, OTA), providing customer service to support 750% growth in online reservations between 2011 and 2016 (~20k in 2011, >150k in 2016)• Formed Canadian corporation using Canadian ULC & U.S. LLC entities to limit owner liability• Avoided $50,000 annual auditing expense by controlling client contract language• Negotiated 65% rent reduction with no loss of square footage, saving $234,000 over three years• Defended against discrimination complaint filed with the Department of Labor (DOL)

Bloomington, Indiana, Us

• Managed Accounting, IT, HR, and Technical Services teams for ~$100 million in sales, 80 employees• Achieved and ensured PCI compliance (Payment Card Industry Data Security Standard or PCI DSS)• Created and managed in-house reporting systems and databases (DBMS)• Migrated in-house reporting systems to cloud-based, software-as-a-service (SaaS) providers• Migrated in-house email and file systems to cloud hosts• Relocated network servers and backup systems to local co-hosted location• Coordinated with a team of 4 to migrate phones from in-house PBX to hosted VoIP service, then from one hosted VoIP provider to another less than two years later

Bloomington, Indiana, Us

* Developed database systems and automated data processing programs* Created interactive data quality control and cleansing system* Maintained and developed client reporting library* Performed network administration, email administration, tech support, and client support* Managed all computer and network hardware and connectivity* Domain registration and maintenance* Web site design, ColdFusion development, and site maintenance* Created ganttravel.com and Gant Intranet web sites

Bloomington, Indiana, Us

* Processed $60 million in annual ARC sales* Assisted with two travel agency acquisitions* Maintained accounting processes and systems - ABS & TDS* Various and sundry bookkeeping and accounting tasks

Bloomington, Indiana, Us

• Built medical plan reserve balance to $1 million in under five years through targeted premium increases and shifting employee / employer contributions• Managed two 401(k) plans, one self-funded medical insurance plan, and other benefit plans (STD, LTD, Life, Flex Spending) for complex ERISA/IRS/DOL control groups spanning a dozen companies and serving hundreds of employees• Managed relationships with third-party administrators (TPA’s) and plan advisors plus company employees, management, owners, and plan sponsors• Evaluated and set plan premiums and employee / employer shares, subject to Patient Protection and Affordable Care Act (PPACA, ACA, Obamacare) regulations on premium affordability• Carefully communicated often sensitive changes across multiple entities with minimal morale impact• Managed annual and quarterly Open Enrollment processes for all plans• Led and managed the transition of benefits to PEO-sponsored plans

Las Vegas, Nv, Us

• Built accounting department from scratch, moving all functions from Las Vegas to Bloomington in under 30 days• Recovered from negative $2 Million working capital position (deficit), including $900,000 in 90-day past-due accounts payable (AP), with cash infusions of less than $500,000 per year• Argued losses from Hurricane Katrina, resulting in $400,000 insurance settlement• Developed Excel VBA process to convert static, PDF accounting reports (AR & AP journals) into dynamic spreadsheets, greatly improving cash management and visibility while decreasing processing time by 90%• Restored trust and working relationships with venues and providers through open, honest communications, making and keeping financial promises, increasing deposits, and incrementally resolving outstanding debts• Reduced operating expenses and overhead by closing unprofitable offices, reducing staff, and disposing of excess fixtures, furniture, and equipment (FF&E) including company cars and leases• Converted accounting system from obsolete DOS-based Great Plains system to QuickBooks• Designed and managed development of bespoke Destination Management Company (DMC) Customer Relationship Management (CRM) system, replacing obsolete ACT! System• Overhauled and modernized IT infrastructure, company website, company intranet, and email system• Facilitated sale of company assets in three transactions, netting a positive settlement for the owner

• Pioneered outsource services for travel agency accounting and IT functions• Reengineered credit card reconciliation (CC Rec) processes using Excel VBA, reducing processing time by 77%• Doubled Airlines Reporting Corporation (ARC) reporting volume with 25% growth in staff• Created first-ever instance of multiple GlobalWare back-office system (BOS) databases in an individual location, running on a single in-house Sybase SQL Anywhere server• Transitioned 7 travel agencies and $100 million in ARC sales to our outsource accounting model, including all technical processes to transfer databases to our home office and to connect agency terminals to new ticketing, invoicing, and machine interface record (MIR) device addresses (LNIATA’s)• Replaced physical invoice and ticket printers with virtual devices, saving reams of paper and thousands of dollars annually in supplies and maintenance

Bloomington, In, Us

* Employee number 2 1/2 of tech startup in 1992* Tech support for internal and external customers* Developed initial Cornerstone system reporting library* Developed initial Cornerstone system help files* Installed on-site systems in locations across the U.S.* Maintained databases, internal network, and connectivity

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Bachelor’S Degree, Business Management

General Undergraduate Studies