Stephen Ferrara Email and Phone Number

Executive Manager – AutoNation Infiniti South Bay• Received Infiniti Retailer Award of Excellence• Increased New Car Gross Margin while increasing market share• Increased Used Vehicle sales volume and gross profit• Enforced AutoNation policies leading to higher Customer Pay Hours per RO and ELR• Established Training and Minimum standards for Finance Department leading to increased PVR

Oversaw operations at 12 vehicle dealerships owned and operated by California Superstores.• Grew Courtesy Chevrolet to volume leader in Northern California in 6 months• Built marketing plan at Courtesy Chevrolet resulting in Number 2 Volume Volt dealer in nation • As Dealer Operator increased sales at two KIA franchises to exceed 1000 per year• Increased Customer Satisfaction and Customer Promoter Scores at all 12 franchises• Established processes in Service Drive that… Show more Oversaw operations at 12 vehicle dealerships owned and operated by California Superstores.• Grew Courtesy Chevrolet to volume leader in Northern California in 6 months• Built marketing plan at Courtesy Chevrolet resulting in Number 2 Volume Volt dealer in nation • As Dealer Operator increased sales at two KIA franchises to exceed 1000 per year• Increased Customer Satisfaction and Customer Promoter Scores at all 12 franchises• Established processes in Service Drive that resulted in highest Fixed Gross in company history • Created on-line applications and electronic authorizations to make HR more efficient Show less

General Manager•Managed all aspects of daily operation including new and used vehicle sales, Chevrolet, RV/Commercial and Allison Transmission service and parts operations, client relations, marketing, financial management, purchasing and administration.•Oversaw ownership transition, evaluated employees, created pay plans, established new lender and vendor relationships, establised time table to clean, paint and update the facility which had been neglected for some time.

General Manager•Manage all aspects of daily operation including new and used vehicle sales, service and parts operations, client relations, marketing, financial management, purchasing and administration.General Sales Manager•Hired, trained and supervised employees•New Vehicle Inventory Ordering and Management•Purchase/Sell Used inventory at auctions•Monitored and reported sales volume, financial and business transactions•Monitored Sales Activities utilizing Joe… Show more General Manager•Manage all aspects of daily operation including new and used vehicle sales, service and parts operations, client relations, marketing, financial management, purchasing and administration.General Sales Manager•Hired, trained and supervised employees•New Vehicle Inventory Ordering and Management•Purchase/Sell Used inventory at auctions•Monitored and reported sales volume, financial and business transactions•Monitored Sales Activities utilizing Joe Verde Sales System•Created marketing strategies to motivate sales growthCommercial Truck Facility Manager•Hired, trained and supervised employees•Managed all aspects of commercial truck operation selling 25-30 vehicles per month•Managed Day to Day operation of commercial truck service facilityCommercial Truck Sales Manager•Purchased inventory, reviewed and approved sales deals, orchestrated financing, and final approval of all sales. Show less

In dealership lease trainer•Trained dealership personnel in all aspects of auto leasingLoan Analyst•Analyze credit data and approve auto loans•Prepare reports that include the degree of risk involved in extending creditF & I Specialist•Trained dealership finance personnel to control the finance process, including selling techniques, goal setting, monitoring progress, all while complying with legal requirementsCredit Representative/Account… Show more In dealership lease trainer•Trained dealership personnel in all aspects of auto leasingLoan Analyst•Analyze credit data and approve auto loans•Prepare reports that include the degree of risk involved in extending creditF & I Specialist•Trained dealership finance personnel to control the finance process, including selling techniques, goal setting, monitoring progress, all while complying with legal requirementsCredit Representative/Account representative•Responsible for maintenance and collection of auto loan portfolio Show less