Steven Ferrick Email & Phone Number

Des Moines, Ia, Us

Des Moines, Ia, Us

Indianapolis, Indiana, Us

Worldwide Genetic Material Compliance System• Lead development of the company’s mission critical world-wide genetic utilization compliance system• Design & define UI/UX page elements to view, edit and enter data, data formats, systems & API requirements• Align application “user journey” with existing workflow process, improve efficiency and the all-around UX• Ensure faster read, write, edit & delete access to crucial data from disparate systems and departments/domains• Cut the steps, the time, number of disparate systems accessed for compliance personnel to fulfill their roles• Present Project Plan to the Enterprise & Domain Governance Team and separately to the IT Privacy & Security Governance Team for Q&A, feedback and ultimately Project Plan approval• Breakdown the project into its hierarchical units of “Epics”, smaller “Features” and yet smaller “User Stories”• Comply with all web application interface colors, styles, authentication and privacy & security policy standards• Drive daily Scrum, backlog refinement, sprint planning, sprint review and retrospective ceremonies • Collaborate with QA to create UAT plan, present it and review application functionality for the user testersTools: GUS, GUSWeb, Azure DevOps, Lucid, OneDrive, OneNote, PowerPoint, Confluence, SharePoint, CoPilot AI, MS Office Suite…

Philadelphia, Pa, Us

Capitation Payment System - Next Generation Platform Team• Build new in-house member provider capitation system to replace unsatisfactory externally SaaS system • Improve member (healthcare) provider relationships by increasing capitation service offerings, system control manageability, flexibility, while reducing support needs, times, administration changes and issues.• Collaborate with existing service provider personnel to document and diagram all aspects of current Member Provider Capitation System• Document current “As Is” capitation service features, functions, data, data formats, data sources, processes and outputs to share with internal project teams• Identify and analyze all gaps between existing external system and future internal system requirements• Elicit “must haves, want to haves & nice to haves” from internal users and prominent member providers to document and distill down to project requirements • Proactively analyze to identify issues, impacts, dependencies and risks and communicate to stakeholdersTools: Azure DevOps (ADO), Modern Requirements, Clarity, Visio, Sketch, SharePoint, Teams, MS Office Suite, PowerPoint…

Minneapolis, Mn

Agent Facing New Business (Sales) Dashboard - Digital Transformation Team• Elicit and document highest priority functionality and data requirements for external facing sales dashboard • Collaborate with top field producers and internal service managers regrading data inclusion and design• Began with a competitive dashboard and improved upon it creating low-fi wireframe design options and ideas• Include requirements for data sources, format, storage target repositories and JSON “key:value” pairs for APIs• Write user stories, manage backlog, drive refinement to "Ready" state, drive sprint planning and commitment• Analyze and determine impacts of planned “future state” utilizing user journeys and dataflow diagrams• Create Release Reports, Post Install Validation Testing Documents & Release Support Training documentationTools: Polarion (requirement/SDLC mgmt), Confluence, Visio, SSMS, SSRS, Adobe Analytics, MIRO, SharePoint, PowerPoint…

San Francisco, California, Us

Electronic Merchant Services - Business Transformation Team• Gather requirements to build a new onboarding experience of new merchant (credit card processing) customers • Facilitate conversations to elicit complex business needs, analyze, author clear user stories and refine them• Build customer relationships to enable my team to gain clear understanding of needs and expected results• Leverage Agile and Scrum Master knowledge to impart Agile & Scrum philosophy & expectations to my team • Write user stories, drive the team to refine, define the solution, skills, technology & effort needed to complete it• Manage product backlog prioritization drive user story refinement, sprint planning and sprint commitments• Establish a consistent sprint performance cadence enabling accurate and predictable milestone completion dates • Build close stakeholder relationships to gain and provide a shared understanding of goals with my team• Adapt language to suit the audience when communicating with diverse business and technology personnelTools: Jira & Azure Dev Ops (ADO), Align, Confluence, Visio, MIRO, Boarding To Dynamics, MDOP/MOS, JAWS, PowerPoint…

Des Moines, Iowa, Us

Iowa Insurance Exchange Team (Affordable Care Act)• Ensure health exchange plans comply with Wellmark business policies and Affordable Care Act regulations• Facilitate requirement sessions, uncover and clarify business needs, analyze to identify dependencies, impacts and risks, • Author user stories, gain shared team understanding, drive backlog refinement, amend as needed until stories are in a “Ready” state • Ensure User Stories are understood, Backlog is continually refined until “Ready” for Sprint Planning and Commitment• Lead by example, impart and reinforce Agile and Scrum principles and concepts for help mature untrained team membersTools: Citrix, Azure DevOps, Empire, BlueSource, FACETS, Planview, SharePoint, Teams, Skype, WebEx, Visio, MS Office Suite…

San Francisco, California, Us

Vendor Compliance Team & Internal Net Promoter Score (iNPS) Project• Lead team collaboration to define effort, resources, risks, data & systems impacts, design considerations, assign points & prioritize• Ensure IT vendor & vendor management comply with regulations to mitigate legal, financial and reputational risk exposure• Elicit and document required changes to third party vendors system and their access to bank systems and bank customer data• Analyze, grade and document attributes of established third party vendors with internal network and system access• Engage internal vendor relationship managers on behalf of bank regulators, independent and internal auditors• Leverage JIRA to maximize collaboration of stakeholders, scrum team, track work and manage progress to deadlinesTools: Jira, Medallia, SQL Server Reporting Services, FTS (secure file transfer), TRIMS, AppOne, SharePoint, MS Office Suite…

San Francisco, California, Us

Dynamic Data Mortgage Documents Team • Perform Business Analyst duties of driving requirement sessions, writing user stories through to delivery • Facilitate, elicit and manage requirements for all home lending (primary & subordinate mortgage) documents• Ensure the thousands of borrower home lending documents generated daily comply with federal loan programs, industry standards, bank policies, legal opinions, ever changing state & local jurisdictional requirements • Ensure new documents, edited existing documents, jurisdictional tailored documents and the dynamically applied personal borrower data is accurate, acceptable, file-able and upholdable• Ensure CORE system triggered document generation complies with loan program, federal, state and bank defined time specific, milestone process and manually triggered document generation meet requirements• Coordinate requirements between compliance, development and data system resources to ensure progress and business policy personnel requirements for each loan document generated is acceptable, file-able and actionable• Establish ongoing communication with stakeholders for new & existing document requirementsTools: Jira, Blueprint (requirements mgmt), CORE (mortgage milestone sys), Your Loan Tracker (web site), Expere (dynamic document. platform), DANDE (interna document data attribute website), CDP, Serena, Subversion (versioning), SnagIt, SharePoint, MS Office Suite…

Falls Church, Virginia, Us

• Facilitate, elicit and document requirements for the CMS Healthcare Provider Quality Reporting application• Identify and clarify ambiguous requirements, socialize them with team to establish shared clear understanding• Facilitate JAD sessions to collaborate on the design, defining personnel/system impacts, dependencies & risks• Perform government required ADA Section 508 compliance testing with ADA approved software • Perform new and stored SQL queries for scheduled, adhoc health data and co-morbidity data analytics reports• Create Data Analytics "internal audit process" for Data Analytics Div. to track report delivery SLA performance Coding:• Write XML logic modules throughout the application to enable users to easily complete health quality scoring• Write HTML Help Text, Error Messages, Alt Text to ensure the applications ADA Section 508 complianceTechnical Writing: • Application Download Instructions, Release Notes, Quick Start Guides and User Manuals • Ensure ADA 508/W3C Accessibility spec compliance and perform Accessibility validation Tools: ModDev (logic module developer), Eclipse (IDE), Subversion (versioning), JAWS (ADA Section 508 / W3C (WCAG accessibility compliant screen reader), SQL Server Reporting Services, SnagIt, SharePoint, PowerPoint, MS Office Suite…

San Francisco, California, Us

• Foster cross-departmental relationships for the leading US Home Mortgage lender, ensuring borrower program applications meet federal program compliance • Ensure federal government mandated “Home Affordable Modification Program”, “Home Affordable Refinance Program” and Bank options remained compliant and in process • Collaborate across a multi-departmental, fast paced, deadline driven environment of morgagee foreclosure avoidance projectsTOOLS: Lending customer systems HOGAN and SHAW, Web Forms, Sharepoint, PowerPoint...

Bachelors Of Arts, Mass Media Communications

Ankeny Campus, Career Information Technology Curriculum

Certificate Course, Advanced Business Analysis & Requirements Elicitation

Professional Development, Iiba Certified Business Analyst Professional Curriculum