Oversee day-to-day operations for several home loan mortgage companies generating more than $60+ million in loan volume. Accountable for P&L performance, strategic planning & execution, business development, customer relations, process improvements, marketing & sales, accounting, sales reporting, regulatory compliance, payroll, and technology. Recruit, hire, and manage 33 direct / indirect reports. Selected Achievements• Grew company from 3-5 qualified mortgage leads per day to hundreds of qualified exclusive originations per week by leveraging cutting-edge technology to create a user-friendly origination process. • Boosted loan sales volumes by establishing and maintaining key customer relationships to promote and sell a variety of home loan mortgage products. • Developed and implemented a new process and technology to help a high-performance call center to generate and filter live qualified lead transfers.

Analyze operations and upgrade systems in order to streamline processing. Implement inventory systems that integrate with current technology improving efficiency. Manage and create new accounts so that we are able to expand and service new clients. Introduce innovative marketing strategies to increase sells and boost internal growth.

Led guest relations for large steakhouse restaurant generating $1.5 million in annual sales. Led 70 direct reports.This was a great learning environment considering the dynamic differences in personalities in the restaurant industry. I believe this experience also helped me to understand customer service in a different point of view. I have been in banking and mortgage my entire professional career so that was a good experience while I was acquiring my bachelors in business.

Managed branch operations for residential refinance company producing $1.7 million in annual revenue. Supervised 15 direct reports. Accountable for loan production, staff training, loan processes, and licensing of Loan Officers.Selected Achievements• Improved company revenues from $15,000 to more than $100,000 per month by building and promoting a high-performance work environment to maximize loan production. • Generated more than $100,000 annually by expediting the loan process to position and help Loan Officers to identify and secure new business opportunities.

Served as an Account Executive for a multi-billion dollar mortgage company specializing in home refinancings. Researched various loan programs and rates to customize loan options. Established payment priorities according to credit terms and interest rates with a focus on reducing clients' overall costs. Selected Achievements• Ranked as “Top Producer” in branch and 15th in entire company by leveraging cold calling tactics and client relationships to build and expand sales growth across key markets. • Delivered $3 million per month in loan volume with revenues exceeding $100,000 monthly by analyzing potential financial situation of clients and tailoring loan products to meet their specific situation.