Steve Fisher Email & Phone Number

Huntingdon, GB

Pencoed, Bridgend, GB

Peterborough, GB

• Led automation within the infrastructure team following the Compare the Market / BGL Insurance Group IT separation - successfully maintaining and enhancing complex HR and infrastructure automation processes.
• Introduced and implemented Azure DevOps CI/CD pipelines within the infrastructure team, significantly improving the delivery and quality of projects.
• Implemented Ansible to deploy and configure changes for a high-profile MDR replacement project encompassing the Windows and Linux estate within tight deadlines. This also involved designing the solution with security.
• Maintained and supported Terraform projects.
• Played a critical role in transitioning a subset of BGL employees to Markerstudy Group. This involved analysing existing processes, designing and implementing innovative automation solutions, and collaborating closely.

Cambridge, Cambridgeshire, GB

• Streamlined internal operations by automating processes and systems with PowerShell and system APIs, improving efficiency and productivity.
• Boosted service desk performance by developing a system that processes emails from devices, accurately identifies their state, and automatically creates and closes tickets, significantly reducing processing time.
• Designed and implemented systems that enabled junior resources to consistently and repeatedly perform more complex tasks, such as onboarding and MS365 provisioning.
• Automated the Qualys security scan data processing and created dynamic visualisations through BrightGauge dashboards, providing critical insights into security vulnerabilities and enabling more proactive remediation.
• Developed self-updating documentation from live system information using PowerShell, resulting in more accurate and up-to-date information.

• Successfully founded and grew a Peterborough-based IT service provider by leveraging existing client relationships and focusing on exceptional customer service, resulting in steady growth and expansion over time.
• Demonstrated strong project management skills and delivered many successful projects, including MS365 migrations, server migrations, network planning, data manipulation, reporting, and EDI implementation.- Prioritized.
• Developed and implemented internal processes that increased efficiency and consistency while enabling the delivery of high-quality, repeatable levels of service to customers, ultimately driving profitability and growth.
• Managed day-to-day business operations, including implementing PSA and RMM solutions that significantly improved efficiency and profitability, enabling the business to scale more effectively over time.

Shepreth, Cambridgeshire, GB

• Accountable for the overall management and continuous development of the company's IT infrastructure and systems, ensuring they met the needs of the business and supported its growth objectives.
• Successfully managed and mentored a team of three IT engineers, providing guidance, support, and training to enhance their skills and performance.
• Developed and implemented the IT strategy and roadmap for the company, leveraging existing and emerging technologies to improve operational efficiency, productivity, and competitiveness.
• Led and managed various successful projects, including Microsoft SharePoint and CRM implementations, overseeing all aspects of the work and data migrations to ensure seamless integration with existing systems.
• Spearheaded the development of customised applications, including an HR Management System, Timesheet System, and Sales Reporting Dashboard, delivering tailored solutions that met the business's and its stakeholders'.
• Developed comprehensive documentation and training materials for the IT department and end-users, ensuring clear communication and knowledge transfer across the organisation.

Shepreth, Cambridgeshire, GB

• Responsible for the modernization of legacy systems.
• Migration of an NT 4 domain to a 2000 domain.
• Planned and upgraded network infrastructure.
• Assisted in the implementation of a new ERP system.
• Provided user support and training.

• Team member of busy support desk supporting 150+ local and remote users.
• Responsible for the administration and support of a Citrix Metaframe server farm.
• Administration of back-end systems.
• Specialist in variable data jobs for large corporate clients.

Hnd In Computing, Computer Science

Btec National Diploma In Computer Studies

Gcse'S