• Led automation within the infrastructure team following the Compare the Market / BGL Insurance Group IT separation - successfully maintaining and enhancing complex HR and infrastructure automation processes.• Introduced and implemented Azure DevOps CI/CD pipelines within the infrastructure team, significantly improving the delivery and quality of projects.• Implemented Ansible to deploy and configure changes for a high-profile MDR replacement project encompassing the Windows and Linux estate within tight deadlines. This also involved designing the solution with security considerations for a PCI environment.• Maintained and supported Terraform projects.• Played a critical role in transitioning a subset of BGL employees to Markerstudy Group. This involved analysing existing processes, designing and implementing innovative automation solutions, and collaborating closely with cross-company team members to achieve project goals.

• Streamlined internal operations by automating processes and systems with PowerShell and system APIs, improving efficiency and productivity.• Boosted service desk performance by developing a system that processes emails from devices, accurately identifies their state, and automatically creates and closes tickets, significantly reducing processing time.• Designed and implemented systems that enabled junior resources to consistently and repeatedly perform more complex tasks, such as onboarding and MS365 provisioning.• Automated the Qualys security scan data processing and created dynamic visualisations through BrightGauge dashboards, providing critical insights into security vulnerabilities and enabling more proactive remediation efforts.• Developed self-updating documentation from live system information using PowerShell, resulting in more accurate and up-to-date information.

• Successfully founded and grew a Peterborough-based IT service provider by leveraging existing client relationships and focusing on exceptional customer service, resulting in steady growth and expansion over time.• Demonstrated strong project management skills and delivered many successful projects, including MS365 migrations, server migrations, network planning, data manipulation, reporting, and EDI implementation.- Prioritized customer satisfaction and proactively identified opportunities to improve the customer experience, particularly in documentation and service delivery, resulting in higher customer retention and repeat business.• Developed and implemented internal processes that increased efficiency and consistency while enabling the delivery of high-quality, repeatable levels of service to customers, ultimately driving profitability and growth.• Managed day-to-day business operations, including implementing PSA and RMM solutions that significantly improved efficiency and profitability, enabling the business to scale more effectively over time.

• Accountable for the overall management and continuous development of the company's IT infrastructure and systems, ensuring they met the needs of the business and supported its growth objectives.• Successfully managed and mentored a team of three IT engineers, providing guidance, support, and training to enhance their skills and performance.• Developed and implemented the IT strategy and roadmap for the company, leveraging existing and emerging technologies to improve operational efficiency, productivity, and competitiveness.• Led and managed various successful projects, including Microsoft SharePoint and CRM implementations, overseeing all aspects of the work and data migrations to ensure seamless integration with existing systems.• Spearheaded the development of customised applications, including an HR Management System, Timesheet System, and Sales Reporting Dashboard, delivering tailored solutions that met the business's and its stakeholders' specific needs.• Developed comprehensive documentation and training materials for the IT department and end-users, ensuring clear communication and knowledge transfer across the organisation.

• Responsible for the modernization of legacy systems.• Migration of an NT 4 domain to a 2000 domain.• Planned and upgraded network infrastructure.• Assisted in the implementation of a new ERP system.• Provided user support and training.

• Team member of busy support desk supporting 150+ local and remote users.• Responsible for the administration and support of a Citrix Metaframe server farm.• Administration of back-end systems.• Specialist in variable data jobs for large corporate clients.