Steve Fishman Email & Phone Number

Southfield, Michigan, United States

Professional technical system management, analysis and integration. SharePoint administration. SQL queries, analysis, data validation. Project management. Web site analysis. Network analysis and implementation.Business Services – Evaluate business processes and systems to streamline efficiencies. ROI analysis of IT systems, implementation of new systems to streamline operations.

Managed multi-state integration projects down to smaller on-premise integrations. Manage business and technology needs for clients. Hands-on engineering of physical and virtual environments.Office 365 migrations -- email to SharePoint online, and integrate 365 features to fit clients needs, like Lists/Power Automate. Structure data queries in SQL for PowerBI dashboards and reports.

Southfield, Michigan

I managed vision, technology, change, business analysis and integration, and a help desk for a 300-person non-profit organization, reporting to the CEO/CFO and interacting with Board of Directors. I upgraded the agency to Office 365, modernized networks, internet circuits and applications, replaced outdated phone systems, and reduced the legacy tech costs by $90K a year. I worked extensively with the business segments to negotiate a groundbreaking portfolio agreement with Comcast, harvest and analyze ignored business data, strategically plan goals and manage day-to-day business needs.

Madison Heights, Michigan

Hands-on leadership of a team supporting over 65 clients with 3,500 seats, fielding over 450 trouble tickets per week, as well as field services and a technician network for nationwide break/fix accounts. I continually monitored the service dynamic through metrics, proactively delivering consistent service and availability, and nimbly reacting to emergencies. I led my team to consistently improve performance metrics (KPIs) while maintaining 94% Customer Satisfaction Index scores. I was also responsible for team development, coaching/mentoring, client relations, and project management.

Ferndale, Michigan

Responsible for operations, strategic planning, vision, and technical direction of the business. I oversaw sales, financial, and departmental teams, and transitioned the company into competitive technologies such as desktop publishing, direct to plate, and digital print. I handled union negotiations, vendor relations, customer service, as well as created policy, operating procedures, and training. I was responsible for in-house software and web development, such as online client ordering and inventory, database publishing, and client technical support.