Steven Jong Email & Phone Number

Elected 2018

Waltham, Massachusetts, United States

Waltham, Massachusetts, Usa

Marlborough, Ma

Leads a documentation project for a broadband network intelligence product in the telecommunications industry. Member of the corporate architecture board.

An independent 501(c)(6) organization created to grant certification in the field of technical communication. Served as first chairman; my term ran from to 2011 to 2013.

Member of the board of directors of the world's largest professional association for technical communicators. My term ran from 2007 to 2010.

Oversaw the documentation aspects of 3Com offerings from third-party suppliers

Contract technical writer

• Documented checking, credit card, medical claims, and customer service exceptions-processing applications (using Word)• Documented business rules IDE administration and security• Documented WebLogic-based image-management application

Taught two sections of "Writing for Lawyers," a required first-year course.

Documentation Manager (staff of nine at two sites)• Responsible for documentation strategy and budget ($1 million level) for a group creating 100+ documents/10,000 pages per year• Staffed, trained, evaluated, and managed performance of team• Assigned/tracked projects; edited/reviewed/approved documents• Tripled team productivity with process improvements• Improved documentation quality to award-winning levels• Designed company’s documentation presentation, layout, and style; created Word, FrameMaker, and RoboHelp templates• Established and documented documentation policies and procedures

Ms, Science Communication

Studied courses in newspaper writing (and published several stories in the Boston Globe and other regional newspapers), magazine writing.

Ba, Physics And Astronomy

Activities and Societies: Freshman Chorus, Astronomical SocietyTrustee's Scholar (four years full tuition) Secondary-school treaching.