- Clients have included Blue Meridian Partners, The Edna McConnell Clark Foundation, Project Evident, Venture Philanthropy Partners, Challenging Racism.Sample projects:- Conceived of and led a work management transformation pilot in support of a communications team, including business case development, tool selection + implementation (Asana), process redesign, training & communication.- Led a project to overhaul an online learning community serving grantees and coaches. Led tool selection, vendor management, content strategy, implementation and post-launch product support.- Supported development, launch and continuous improvement of WordPress websites and web-based applications. Work extensively with 3rd party vendors on branding and digital channel development projects.- Implemented and supported an initial workplace technology stack for a startup social sector consulting firm.- Facilitated overhaul of a grantee application & selection process. Sourced and implemented a cloud-based solution to replace a custom application.- Program managed an organization structure transition including workplan development and management, internal communications.- Facilitated brand development for a social sector consulting firm, sourcing and managing an external vendor to develop brand messaging and visual design standards.- Contributed to strategy, market & technical analysis of a charter school network seeking funding to scale curriculum product distribution.- Provided broad digital strategy, content strategy, analytics, project management, branding and operations support.

Product owner for redcrossblood.org website. Managed roadmap, agile development sprints, and digital operations. Key initiatives included accessibility mitigation, loyalty program scoping. Gained experience with Adobe Marketing Cloud.

Led development of future of work design principles, supported opening of office in co-working space, developed async comms toolkit, advised on strategic planning and OKR development.

- Drove adoption of data-informed decision-making practices for digital channels.- Selected, implemented and improved tools to manage image & video assets- Managed major program rebranding efforts including messaging and visual identity updates.

Led UX process improvement in an agile environment; advised internal teams on website overhauls (desktop & mobile) and application usability; led a multi-site search improvement effort.

- Owner of FINRA external digital channels (website with 500K+ unique monthly visitors & 80 content owners, social media, email marketing). Led overhaul of finra.org site (30k+ files); developed site architecture, managed visual redesign, consulted on content migration, coordinated UI changes to 25 applications. Site won 2009 Web Marketing Association Award (Financial Services Category).- Owner of company intranet. Led overhaul of SharePoint-based platform; retired 40% of content, implemented new search engine, introduced metadata standards, overhauled 15 intranet site sections, launched online employee resource groups.- Led SEO efforts, advised staff on display/search advertising, analyzed data to determine impact of outreach campaigns.

Contributed to development of comprehensive digital strategy for IRS. Evaluated IT & business plans, interviewed senior executives, and explored private sector organizations as benchmarks.

- Managed day-to-day production of whitehouse.gov and related Executive Office of the President (EOP) web sites with combined monthly traffic of 8-10 million page views.- Member of management group leading a 90-person team supporting the EOP CIO’s office. Gained broad exposure to all aspects of IT management in a high-profile environment.- Contractor lead on digital asset management system upgrade for White House Photo Office; led project from concept through launch. Managed migration of 3+ terabytes of data. Supported staff transition to a digital-first workflow.- Oversaw staff of 8-10 designers and programmers focused on web operations, application development, video/audio production, email newsletters, special projects.- Notes: Unisys bought Andersen’s government practice. I took a brief hiatus in Oct-Nov 2002.

- Clients included Centers for Medicare & Medicaid Services (CMS), City & County of San Francisco, GSA, FDA.- Led 6-person user experience consulting practice, managed digital strategy projects for CMS & City of San Francisco, advised on user experience improvements for Medicare.gov, developed information architecture for web/call center knowledge base.

Clients include Arthur Andersen, Morino Institute.

Activities included under Senior Manager position above.

Led development and operations of online community website and helped launch and manage multiple online communities linking dotcom executives with funders, service providers, and each other.

Produced initial version of MCI’s first enterprise HR intranet site, developing the information architecture, coding the site and managing designers. Served on enterprise intranet steering committee.

Developed web-based equipment tracking application for Naval Research Lab.

Launched training function for startup multimedia studio, developing live and online learning programs for designers, animators, and programmers.

Developed career education programs for MBA students and individually counseled students on career options. Marketed program to major global employers.