Co-ordinating delivery of a multi-million dollar programme with a footprint in 4 continents

• Coached Information Security (InfoSec) engineering Scrum team who: - built locally hosted application security testing capability including tools for static code analysis, web application vulnerability testing and open source compliance checking - implemented security solutions to support Capital One's initial steps to move infrastructure and applications onto AWS• Assembled and coached on/offshore Scrum team who went on to configure and rollout Lync 2013/Skype for Business to c. 1400 desktops in Capital One’s offices in the UK and, using VDI, in partners’ offices in India• Coached on/offshore team which adopted Scrum and exceeded expectations by, in 3 months, delivering changes to internal and 3rd party systems to enable processing of payments made from Capital One's mobile appAt same time, coached a separate team providing infrastructure services to Capital One's 4 mobile app teams• From conception, coached Scrum team as they ran extended PoCs with 2 vendors of Customer Communications Management tools, closing with selection and purchase of HP Exstream

• Managed partnership foundational capability project to enable controlled application of branding (Capital one and/or partner) to printed materials• Led £800k phase 1 of Vauxhall partnership project, culminating in launch of co-branded Vauxhall Rewards credit card. Primary point of contact for all interaction between the 2 companies' IT functions• Project Manager on partnership with Ocean Finance from initial engagement through to contract signature• Managed phase 2 of Vauxhall Rewards project encompassing: - changes in support of Vauxhall's move from a UK-hosted application and servicing platform to one hosted by GM in US - changes to implement a co-branded customer experience beyond the credit card application/fulfilment process• Led Consumer Credit Directive (CCD) phase 2 project through its final 6 months, culminating in successful implementation on night of 31/1/2011. Cross-team collaboration and approach to minimising risk at implementation earned project silver medal in ‘Project Team of the Year’ category at British Computer Society Awards of 2011• Managed project to achieve compliance with CCD requirement to identify intermediaries in credit agreements and SECCIs• Led ePrivacy project, delivering changes to Capital One's customer facing web applications to ensure they were compliant, by May 2011, with legislation relating to making customers aware of and able to opt out of use of cookies• Managed project to address constraints in systems used to compose online and printed Ts&Cs. Having become a recognised expert in this area, created and, for a period, chaired cross-functional Ts&Cs change board• With budget of c. £700k p.a., co-ordinated delivery of small enhancements across full range of Capital One's business applications. Accelerated delivery by creating forums and processes to identify business priorities and opportunities to match enhancements to active projects

• In conjunction with selected offshore provider, defined and then executed transition plan. Subsequently acted as Engagement Manager for their provision of application design, development and testing services, with responsibility for ensuring their adherence to standards and controls• Manager of team responsible for developing/maintaining customer acquisition website. Led introduction of risk-based controls, allowing accelerated deployment of lower-risk web content changes

• Whilst all other software delivery effort focussed on out-sourcing of account management systems to TSYS, led team delivering compliance projects • Successfully piloted use of off-shore development and testing resources, realising reduced project delivery costs and evidencing future potential savings

• Responsible for team and line management of c. 40 staff

• Responsible for team and line management of c. 20 staff. Increased throughput of delivery of fixes to production problems by 20% by introducing practice of matching fixes to opportunities afforded by projects

• Worked with project teams to ensure supportability of deliverables. Developed and implemented concept of warranty periods i.e. periods after implementation during which project teams continue to be responsible for defects

• Managed company’s 1st 2 projects using staff supplied by Indian 3rd party

Project Manager - Euro Project• Managed delivery of time-critical conversion from Punt to Euro of systems supporting BTC’s 28 stores in Eire• Managed delivery of changes to multiple Head Office systems to automate Euro and other foreign currency trading with suppliers• During Q3 2000, co-ordinated IT activities performed by BTC and Egg leading up to launch of co-branded Advantage credit cardTeam Leader/Project Manager – Advantage Card Projects• Primary point of contact with AT&T in development of customer database• Led selection of partner with whom to develop sales transaction data warehouse. Having selected IBM, led team working with them to deliver warehouse of 1Tb+ with one table exceeding 1 billion rows• Led selection of data analysis and data mining toolset (Hummingbird and MicroStrategy)Team Leader – Finance Systems Replacement Project• As member of cross-functional team, involved in end-to-end process of selecting package replacement for core financial applicationsSystems Analyst/Team Leader - Mainframe Systems