Stephen Fox Email & Phone Number

Atlanta, GA, US

• Leading a strategic cyber security program to enhance security posture and compliance. Accountable for governance, including steering committee facilitation, stakeholder alignment, executive reporting, project.
• Secure Services Edge (Netskope) Implementation: advanced cloud security solution deployed enterprise wide to protect users and data in real time.
• CrowdStrike Falcon Implementation: strengthen endpoint detection and response capabilities across the enterprise.
• VPN Replacement with MFA: transition to modern, secure remote access solutions by implementing multi-factor authentication (MFA).
• Web Application Firewall implementation (Cloudflare WAF): safeguard web applications against advanced threats and mitigate attack vectors.
• Application Control (Threat Locker) Implementation: application whitelisting and endpoint control to minimize unauthorized application usage.

Bala Cynwyd, Pennsylvania, US

• Provided leadership for IT Management Services:
• Accountable for business relationship management, business and IT strategy alignment, project roadmap development, project portfolio management, IT Budgeting, Vendor Management, Business Analysis, and IT Governance.
• Defined and implemented an IT governance framework including strategic and operational governance. Chaired IT Steering Committee with the CEO and business leadership.
• Established EPMO from the ground up including the design and implementation of a project management framework and Project Management Platform (Smartsheet).
• Led a team of project managers and business analysts to ensure successful project delivery. 90+% of projects were delivered on schedule and on budget.
• Developed and implemented annual IT budgets. Tracked expenses to ensure adherence to the budget plan. Reduced expenses by more than 30% while maintaining quality of service.

Pembroke, HM, BM

• Accountable for an enterprise technology portfolio supporting the strategic objectives of the CTO and CISO. The portfolio included sub-portfolios containing ~60 programs and projects annually. Accountable for aligning.
• Led a major strategic program to transition support for 200+ applications to a managed services model as part of a 5-year, $100MM sourcing engagement. The outsourcing of application and infrastructure to two sourcing.
• Led the delivery of a multi-million-dollar Transformation Portfolio aligned with an enterprise ‘Cloud Smart’ strategy to increase operational efficiencies, reduce operating costs, improve agility with Azure DevOps, and.
• Led the delivery of a high-profile Cyber Security Portfolio to remediate risk exposures identified through internal and external audits and deliver new capabilities to improve the security posture for the enterprise..

Pembroke, HM, BM

• Led the planning, execution, and delivery of high priority, strategic, transformational engagements within the Insurance Segment across a global organization of 100+ matrixed resources and delivery partners.
• Led a 3-year, $15MM+ strategic business engagement that increased the transparency and efficiency of underwriting operations through the standardization of business processes across seven business units and the.
• As part of a 5-year, multi-million-dollar program to implement the Duck Creek policy administration system across the Insurance Segment, led the systems integration for the platform’s policy, billing and claims modules.
• Led a high-profile strategic initiative to improve stability, performance, and orchestration of data warehouse platforms and BI batch processes which provide critical business intelligence from core applications to the.

Peachtree Corners, Georgia, US

• Led a global, cross-functional team of 50+ technology professionals throughout the U.S., India, Latin America, and Canada. Owned the IT business relationship with the CEO and his leadership team and directed the.
• Pioneered a technology strategy aligned with the divisions growth strategy which enabled a strategic transition from a transactional claims operating model to a holistic business process outsourcing (BPO) model for.
• Standardized interfaces for the integration of client policy administration systems with Crawford’s proprietary claims administration systems.
• Providing clients with real time transparency into the status of their claims and claims handling performance against SLAs through online reports and web-based claims dashboards with drill down capabilities.
• Mobile solutions for claims adjusters to improve the speed and accuracy of claims handling.
• Unified communications platform for the call center to ensure quality interactions with the client’s customers.

New York, NY, US

• Promoted rapidly to Director of Software Design and Development. Owned the IT business relationship with the senior leadership for two business units and directed the overall IT strategy, project portfolio, resources.
• Led the design, development, distribution, and ongoing enhancement (>300+ per year) of a new policy administration system and point of sale systems (MVR, CLUE, Etc.) for the non-standard automobile insurance product..
• Aligned technology and business strategy and led the design, development, distribution, and ongoing enhancements for a new technology platform that enabled the formation of a new Specialty Lines business unit that.
• Ensured minimal loss of revenue due to system downtime by ensuring reliable and scalable business operating platforms and owning 24x7x365 operational support and maintenance for business critical technology platforms.

Master Of Science - Ms, Computer Information Systems

Bachelor Of Business Administration Degree (Bba), Finance

Bachelor Of Business Administration - Bba, Finance

Bachelor Of Business Administration - Bba, Finance