Steve Frame Email & Phone Number

Bali, Indonesia

Bali / Sydney

As the owner of an apparel company, I pioneered eco-friendly solutions blending style with sustainability, championing transparent and ethical practices. Leading from design to creation, I ensured adherence to project timelines and maintained quality. Additionally, I managed effective marketing and sales strategies. Spearheading change management initiatives, I adapted to market trends, driving continuous improvement. Prioritising sustainability, innovation, and customer satisfaction, I led the… Show more As the owner of an apparel company, I pioneered eco-friendly solutions blending style with sustainability, championing transparent and ethical practices. Leading from design to creation, I ensured adherence to project timelines and maintained quality. Additionally, I managed effective marketing and sales strategies. Spearheading change management initiatives, I adapted to market trends, driving continuous improvement. Prioritising sustainability, innovation, and customer satisfaction, I led the company to success while impacting the fashion industry positively. Show less

In my current executive role, I oversee the F&B business planning and optimisation in a remote tropical environment, where we successfully restarted operations two years ago after a two-year closure due to COVID-19. This involved coordinating closely with various departments, including housekeeping, public area, engineering, front office, and reservations teams, to ensure seamless collaboration and smooth functioning of the resort. By fostering a culture of co-accountability, I drive… Show more In my current executive role, I oversee the F&B business planning and optimisation in a remote tropical environment, where we successfully restarted operations two years ago after a two-year closure due to COVID-19. This involved coordinating closely with various departments, including housekeeping, public area, engineering, front office, and reservations teams, to ensure seamless collaboration and smooth functioning of the resort. By fostering a culture of co-accountability, I drive streamlined operations and elevate guest satisfaction through innovative strategies.Moreover, I am responsible for overseeing the successful launch of new ventures, such as a recent 100+ seat restaurant. This entails managing all aspects from design to construction, with a keen focus on timeline adherence and operational excellence. My role involves ensuring that the resort setup is conducive to providing exceptional guest experiences while maintaining high standards of efficiency and service quality. Show less

Gold Coast, Queensland, Australia

Expertly oversaw cabin crew performance and compliance with airline regulations and policies. Led initiatives to set performance standards, allocate resources, and analyse customer feedback for service improvements. Proficient in union negotiations, human resources management, and stakeholder relationship management. Established SLAs with airports and third-party entities to ensure seamless operations and enhance service quality. Effective communicator and strategic problem-solver, driving… Show more Expertly oversaw cabin crew performance and compliance with airline regulations and policies. Led initiatives to set performance standards, allocate resources, and analyse customer feedback for service improvements. Proficient in union negotiations, human resources management, and stakeholder relationship management. Established SLAs with airports and third-party entities to ensure seamless operations and enhance service quality. Effective communicator and strategic problem-solver, driving operational excellence within the airline industry. Show less

Sydney, New South Wales, Australia

As a change catalyst at Qantas, I led transformative initiatives in innovation and project execution. Specialising in UX design integration and lean business models, I drove projects that elevated efficiency and customer experience across international, domestic, and regional operations. By fostering collaboration and staying ahead of industry trends, I contributed to a culture of innovation and continuous improvement.

Sydney, New South Wales, Australia

Led multiple venues across the NSW region of Australia, demonstrating a strong ability to drive revenue growth while maintaining strict control over profit and loss, budgeting, and adherence to service level agreements. With a proven track record of orchestrating efficient operations and maximising profitability, I adeptly addressed various challenges to consistently deliver exceptional service standards and elevate overall guest satisfaction. Through strategic leadership and a keen focus on… Show more Led multiple venues across the NSW region of Australia, demonstrating a strong ability to drive revenue growth while maintaining strict control over profit and loss, budgeting, and adherence to service level agreements. With a proven track record of orchestrating efficient operations and maximising profitability, I adeptly addressed various challenges to consistently deliver exceptional service standards and elevate overall guest satisfaction. Through strategic leadership and a keen focus on financial performance, I cultivated collaborative relationships, driving operational excellence and fostering sustainable growth across all outlets.within the region. Show less

Toronto, Ontario, Canada

Leader in the launch and ongoing operations of Soho House's premier private members' club in Canada. My responsibilities included overseeing service operations, managing high-profile events like TIFF, and coordinating off-site pop-up parties catering to celebrities. Additionally, I managed membership services, ensuring smooth onboarding and cultivating strong member relationships. With a focus on hospitality, F&B service, events, staff supervision, and membership management, I worked to drive… Show more Leader in the launch and ongoing operations of Soho House's premier private members' club in Canada. My responsibilities included overseeing service operations, managing high-profile events like TIFF, and coordinating off-site pop-up parties catering to celebrities. Additionally, I managed membership services, ensuring smooth onboarding and cultivating strong member relationships. With a focus on hospitality, F&B service, events, staff supervision, and membership management, I worked to drive exceptional service, member satisfaction, and revenue growth. Show less

Toronto, Ontario, Canada

Overseeing two outlets, I spearheaded the operational and strategic functions of these establishments to deliver seamless service and exceptional guest experiences. My responsibilities included driving revenue growth, managing personnel, maintaining quality standards, and implementing innovative initiatives to elevate overall performance. With a keen focus on customer satisfaction and profitability, I leveraged my leadership acumen to optimise operations and cultivate a dynamic team environment.

Cairo, Cairo, Egypt

As the Executive Operations Manager at Sky Executive Resort, I oversaw the seamless operation of our prestigious establishment, serving a distinguished clientele that included government ministers, and celebrities. Amidst the challenges of the Arab Spring uprising, I ensured the safety and security of our guests and staff while maintaining impeccable service standards. My responsibilities spanned managing restaurant outlets, banqueting services, bakery operations, and ensuring overall guest… Show more As the Executive Operations Manager at Sky Executive Resort, I oversaw the seamless operation of our prestigious establishment, serving a distinguished clientele that included government ministers, and celebrities. Amidst the challenges of the Arab Spring uprising, I ensured the safety and security of our guests and staff while maintaining impeccable service standards. My responsibilities spanned managing restaurant outlets, banqueting services, bakery operations, and ensuring overall guest satisfaction. With a focus on operational efficiency and luxury experience, I led a dedicated team to uphold our resort's reputation as a premier destination. Show less

Graduate Certificate, Business Administration And Management, General

Graduate Certificate, Hospitality Administration/Management