Steve Frame Email & Phone Number

Bali, Indonesia

Bali / Sydney

As the owner of an apparel company, I pioneered eco-friendly solutions blending style with sustainability, championing transparent and ethical practices. Leading from design to creation, I ensured adherence to project timelines and maintained quality. Additionally, I managed effective marketing and sales strategies. Spearheading change management.

In my current executive role, I oversee the F&B business planning and optimisation in a remote tropical environment, where we successfully restarted operations two years ago after a two-year closure due to COVID-19. This involved coordinating closely with various departments, including housekeeping, public area, engineering, front office, and reservations.

Gold Coast, Queensland, Australia

Expertly oversaw cabin crew performance and compliance with airline regulations and policies. Led initiatives to set performance standards, allocate resources, and analyse customer feedback for service improvements. Proficient in union negotiations, human resources management, and stakeholder relationship management. Established SLAs with airports and.

Sydney, New South Wales, Australia

As a change catalyst at Qantas, I led transformative initiatives in innovation and project execution. Specialising in UX design integration and lean business models, I drove projects that elevated efficiency and customer experience across international, domestic, and regional operations. By fostering collaboration and staying ahead of industry trends, I.

Sydney, New South Wales, Australia

Led multiple venues across the NSW region of Australia, demonstrating a strong ability to drive revenue growth while maintaining strict control over profit and loss, budgeting, and adherence to service level agreements. With a proven track record of orchestrating efficient operations and maximising profitability, I adeptly addressed various challenges to.

Toronto, Ontario, Canada

Leader in the launch and ongoing operations of Soho House's premier private members' club in Canada. My responsibilities included overseeing service operations, managing high-profile events like TIFF, and coordinating off-site pop-up parties catering to celebrities. Additionally, I managed membership services, ensuring smooth onboarding and cultivating.

Toronto, Ontario, Canada

Overseeing two outlets, I spearheaded the operational and strategic functions of these establishments to deliver seamless service and exceptional guest experiences. My responsibilities included driving revenue growth, managing personnel, maintaining quality standards, and implementing innovative initiatives to elevate overall performance. With a keen focus.

Cairo, Cairo, Egypt

As the Executive Operations Manager at Sky Executive Resort, I oversaw the seamless operation of our prestigious establishment, serving a distinguished clientele that included government ministers, and celebrities. Amidst the challenges of the Arab Spring uprising, I ensured the safety and security of our guests and staff while maintaining impeccable.

Graduate Certificate, Business Administration And Management, General

Graduate Certificate, Hospitality Administration/Management