Steve Frusolone Email & Phone Number

Gurnee, Il, Us

Attract. Acquire. Engage. Retain. That's what MarketSparx is all about. Everything you need to grow your reach, grow your sales and grow your business. Our team can provide expertise in everything digital. As Founder of MarketSparx, I lead a team of amazing individuals much smarter than I am and their sole focus is to grow businesses. Personally, I have more than a dozen years of experience in Digital Marketing, SEO & more. Connect or message me to find out why we have over a 90% twenty-four month client retention rate with no contracts to sign!

Vernon Hills, Il, Us

Involved in company’s overall strategy centered around sales growth, growing the partner channel and developing a Customer Success & Retention process. Among the major initiatives I lead, was, involved in or completed were leading the expansion of the Partner Channel, implementing NPS for both current customers and Partners, research and design of additional revenue generating SaaS features and products supplemental to our core offering and vertical.- Grew partner channel by more than double, resulting in an estimated $120K new MRR- Converted Customer Support to Customer Success Organization and built supporting Customer Success Framework with plans for engaging customers, reducing attrition- Traveled to and spoke at many events, leading to new customer acquisition and partnersZingit Solutions is a mobile patient engagement platform designed to create office efficiency, attract and retain patients.

Chicago, Illinois, Us

As a Senior Manager, Strategic Initiatives, I was involved in high-profile projects advancing new concepts and technologies across selected verticals. Among the major initiatives I was currently leading or involved in are the implementation of Salesforce, leading a Customer Success Program including building the Customer Journey Map and working towards a Customer Loyalty / Rewards program, and research and design of additional revenue generating SaaS features supplemental to our core offering. - Built Customer Success Framework- Designed contextual SaaS help system, wrapped into core application- Lead phases of Salesforce implementation- Served as Program Manager for new revenue generating offeringsRevenueWell is a breakthrough online system that helps healthcare practices attract new patients, promote their services to existing ones and increase patient satisfaction — with very little effort from the doctor. It uses patient and account information from the office's practice management software to completely automate routine patient management activities and grow the practice day after day.To learn more, please visit www.revenuewell.com

Deerfield, Il, Us

Lead eCommerce and eBusiness initiatives for customers, partners and vendors. Product manage digital service portfolio, including search, marketing, merchandising and digital analytics services, representing over 100K products. Oversee account management and project integrations across vast client spectrum, conducting software analysis and creating functional design specification documents. Develop and execute strategic and tactical direction of digital services, pre and post-sales marketing, and full-cycle account management, support and training.- Participated and helped drive digital service products- Onboarded hundreds of customers into digital services offerings- Led the effort of multiple simultaneous complex projects, integrations and implementations to successful completion, resulting in significant new revenue and incremental sales.- Contributed to realization of $20M+ in additional incremental revenue since 2014 by presenting, selling and onboarding.

Warrenville, Il, Us

Managed accounts for company’s largest client website integrations and implementations. Performed strategic software analysis, developed detailed functional design specification documents and oversaw project implementations valued at $50K+. Participated in detailed architectural direction meetings with internal IT staff, recommending best practices. Provided detailed software analysis with 3rd-party business intelligence companies. • Contributed to an anticipated $2M increase in revenue by managing multiple simultaneous complex projects to completion.• Aided in client’s BI Reporting software selection by creating proof-of-concept prototypes utilizing Cognos and Microsoft SQL Reporting Services. • Saved $150K on licensing and implementation costs by negotiating software contracts for enterprise service desk system and Business Intelligence reporting solution.• Increased operational efficiency, enhanced targeting of marketing opportunities and expanded eCommerce revenue by developing detailed functional specification documents for 30+ operational and analytical reports. • Facilitated customer retention efforts for complex Web applications, including e-newsletter templates and email campaigns.• Advanced projected $300K in cost savings related to returned merchandise by negotiating branded credit / debit cards and mapping reverse logistics process.

Served as Senior Consultant on a number of high profile projects. Led and directed teams in the Architecture, Design, Development and Implementation of complex web applications including Corporate Intranets, Internets, Extranets, B2B sites and B2C sites. Accomplishments include:• Architected Microsoft N-Tier (DNA) applications involving a technical environment of .Net, COM, ASP, XML, SQL Server, Oracle 8I.• Developed complex web applications including an Internet B2B and B2C Web application for a nationally known Pharmaceutical (FDA compliance) company, an Extranet B2B application for a heavy equipment manufacturer and distributors, an Intranet Web application for worldwide Pharmaceutical company and much more. • Project Managed the interfaces and integration of the latest technology on various platforms.• Prepared presentations for technical and non-technical audiences.

Education record

Education record