Senior Technical Program Manager
Current
May 2024 - Present
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Steve Fry Email & Phone Number
Senior Technical Programme Manager at Rare.
at
Rare Ltd
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Technical Programme Manager at Rare.
Location
Heydon, England, United Kingdom
Company size
Who is Steve Fry? Overview
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Quick answer
Steve Fry is listed as Senior Technical Programme Manager at Rare. at Rare Ltd, a company with 246 employees, based in Heydon, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Steve Fry.
Steve Fry previously worked as Senior Technical Program Manager at Rare Ltd and Customer Support Manager at Frontier Developments. Steve Fry studied at London Metropolitan University.
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Email format at Rare Ltd
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Rare Ltd
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Profile bio
About Steve Fry
Ethical Customer Support Manager with over 20 years of experience in managing and developing teams across fast-paced customer-focused environments in the gaming and local government sectors.Unlocks operations for Frontier Developments where I have primarily refined and streamlined team workflows and independently led large-scale change programmes (including launching a new Zendesk helpdesk). Having evolved and built lines of communications I have delivered transitions including championing Customer and Agent wellbeing and experiences that have prevented harassment and online bullying while improving CSats to consistent excellence.Areas of Interest:✓ Customer Service/Support Management✓ Programme Manager✓ Operations Manager✓ Gaming IndustryCareer Achievements:✓ Promoted to manage a second support team within 12 months of joining Frontier Developments.✓ Independently led change programmes including improving customer experiences through Zendesk.✓ Improved response times from 72 to 24 hours as standards.Technical Skills:-- Microsoft Office, SharePoint, eCRM, Jira, Confluence, Zendesk, Discord Admin.-- Agent User Experience (UX), User Experience (UX) Enhancement, Employee Lifecycle.
Current workplace
Steve Fry's current company
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Rare Ltd
3 roles
Steve Fry work experience
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Customer Support Manager
✓ Refined customer experiences to a community safety team (3) and an internal helpdesk (13).✓ Created customer teams that added new functions to all operations with player facing roles/aspects.✓ Established robust feedback loops, including surveys, reviews and social media listening. ✓ Elicited data on player behaviour, preferences and pain points by.
Jun 2019 - May 2024
Quality, Performance & Training Manager
Local Government (Uk)
✓ Managed the training and supervision of teams as large as 60 within local government.✓ Established delivery-focused workflows and improved customer experiences.✓ Analysed and reviewed government legislations while updating a nationwide database.
Jan 2001 - Jun 2019
Team & coworkers
Colleagues at Rare Ltd
Other employees you can reach at rare.co.uk. View company contacts for 246 employees →
MP
Martin Penny
Colleague at Rare Ltd
Greater Coventry Area, United Kingdom
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BW
Ben Wilson
Colleague at Rare Ltd
Loughborough, England, United Kingdom, United Kingdom
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HD
Henrique Daniel
Colleague at Rare Ltd
Paredes, Porto, Portugal, Portugal
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BF
Becky Frost
Colleague at Rare Ltd
United Kingdom, United Kingdom
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GR
Gaff Rafa
Colleague at Rare Ltd
Philippines, Philippines
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ML
Mike Langieri
Colleague at Rare Ltd
Longmeadow, Massachusetts, United States, United States
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DH
Dave Hill
Colleague at Rare Ltd
West Midlands, England, United Kingdom, United Kingdom
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CC
Chris Chips
Colleague at Rare Ltd
Greater Chicago Area, United States
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TM
Thomas Mulvanny
Colleague at Rare Ltd
Castle Gresley, England, United Kingdom, United Kingdom
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MR
Mujeeb Raheman
Colleague at Rare Ltd
Saudi Arabia, Saudi Arabia
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Martin Penny
Colleague at Rare Ltd
Greater Coventry Area, United Kingdom
View →
BW
Ben Wilson
Colleague at Rare Ltd
Loughborough, England, United Kingdom, United Kingdom
View →
HD
Henrique Daniel
Colleague at Rare Ltd
Paredes, Porto, Portugal, Portugal
View →
BF
Becky Frost
Colleague at Rare Ltd
United Kingdom, United Kingdom
View →
GR
Gaff Rafa
Colleague at Rare Ltd
Philippines, Philippines
View →
ML
Mike Langieri
Colleague at Rare Ltd
Longmeadow, Massachusetts, United States, United States
View →
DH
Dave Hill
Colleague at Rare Ltd
West Midlands, England, United Kingdom, United Kingdom
View →
CC
Chris Chips
Colleague at Rare Ltd
Greater Chicago Area, United States
View →
TM
Thomas Mulvanny
Colleague at Rare Ltd
Castle Gresley, England, United Kingdom, United Kingdom
View →
MR
Mujeeb Raheman
Colleague at Rare Ltd
Saudi Arabia, Saudi Arabia
View →
1 education record
Steve Fry education
FAQ
Frequently asked questions about Steve Fry
Quick answers generated from the profile data available on this page.
What company does Steve Fry work for?
Steve Fry works for Rare Ltd.
What is Steve Fry's role at Rare Ltd?
Steve Fry is listed as Senior Technical Programme Manager at Rare. at Rare Ltd.
Where is Steve Fry based?
Steve Fry is based in Heydon, England, United Kingdom while working with Rare Ltd.
What companies has Steve Fry worked for?
Steve Fry has worked for Rare Ltd, Frontier Developments, and Local Government (Uk).
Who are Steve Fry's colleagues at Rare Ltd?
Steve Fry's colleagues at Rare Ltd include Martin Penny, Ben Wilson, Henrique Daniel, Becky Frost, and Gaff Rafa.
How can I contact Steve Fry?
You can use AeroLeads to view verified contact signals for Steve Fry at Rare Ltd, including work email, phone, and LinkedIn data when available.
What schools did Steve Fry attend?
Steve Fry studied at London Metropolitan University.
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