Steve Gaebel Email & Phone Number

Acton, Massachusetts, United States

Insulet Corporation is an innovative medical device company based in Billerica, Massachusetts, with the mission of improving the lives of people with diabetes. Our product, the OmniPod, is the world’s first disposable insulin pump, is revolutionary, easy-to-use and eliminates many of the issues associated with conventional pumps.

Harvard University Information Technology

Consulted with customers and assisted with the understanding of product, product features and functions, basic technical specifications, software licensing options, service options, and pricing. Maintained Apple Professional Sales Training Certificate, Adobe Volume Licensing Certificate, PC product knowledge including system specifications, product functionality, and market comparisons.Troubleshoot problems and/or handle incidents regarding Macs, PC's, software applications and peripherals.

Cambridge, Ma

Accountable for servicing our clients and helping grow and retain our business relationships. Exceeded sales quota for six straight quarters.Understand customers’ critical business issues and deliver services that help clients meet their business objectives. Identify and qualify new business opportunities within client companies.Work with account managers to formulate account strategies that drive usage and revenue

Manage a team of three employees to provide high quality customer service related to Harvard University's financial applications.Provide customer service and support to Harvard employees, students, and vendors. Maintain workflow and business processes to support the delivery of outstanding customer service. Develop and maintain relationships with schools and departments to ensure open communication and speedy problem solving.

Involved in all aspects of maintaining $1,000,000 Software Licensing budget.Supervise Technology Product Center, including a telephone consulting/sales team and showroom staff consisting of 8 staff members. Coordinate all aspects of recruiting, hiring, technical training, and professional development of department staff members.Annually coordinate a two day "Back to School" freshman computer fair, including staffing, location set up, and product availability.Supervise the installation of over 300 computers at Bentley College.

Managed all aspects of Harvard's Software Licensing program. Responsible for purchasing, receiving, and inventory control. Negotiated license agreements with vendors, including, Microsoft, Novell, SPSS, and others.Interacted with Harvard community to determine license needs and distributed products. Prepared and delivered performance review for staff and determined compensation increases.

Liaison between NEC and authorized service centers. Provided training for service centers on NEC policies and procedures.Placed and tracked orders for spare computer parts to facilitate repairs.SkillsOracle, Peoplesoft, Word, Excel, Outlook

Bachelor'S Degree Westfield, Physical Education

Activities and Societies: Member of the Cross-Country and Track & Field Teams. Member of the Athletic Hall of Fame (2008)

Education record

Activities and Societies: Member of Cross-Country and Track & Field Teams Inducted into the Acton-Boxborough Athletic Hall of Fame, May 2011