Industry leader in nano- and micro-replication. Responsible for all aspects of Quality within the company: coordinate daily test & inspection activities of quality personnel, plan and conduct internal quality audits, compile monthly production metrics and report on during monthly QA meeting, generate non-conformance reports (in-process and incoming inspection), review and redline process travelers and work instructions, coordinate calibration and maintenance activities on test equipment and capital assets, and perform final quality review of all production travelers to insure completion.-- Successfully certified the QMS to ISO 9001:2008 with only 2 minor non-conformances--Successfully upgraded the QMS to ISO 9001:2008 to ISO 9001:2015 with only 2 minor non-conformances using a training grant secured from the Commonwealth Corporation

World’s leading supplier of high reliability semiconductors used in Aerospace, Defense, and High Reliability applications.Coordinated and responded to customer inquiries for discrete semiconductor devices. Generated, maintained and trended quality metrics reviewed quarterly as part of management review. Tracked RMA returns, monitored and responded to customer corrective actions. Participated in Lean / Continuous Improvement efforts, Value Stream Mappings and Kaizen events. --Researched, evaluated and implemented a new electronic corrective action quality management system (ETQ) to replace an Access database paper-driven system, which eliminated lost corrective actions and reduced response time by 80%

OEM laptop and server manufacturer, as well as, VAR to Tier 1 software storage companyGenerated monthly Quality Reports and tracked metrics on in-process yields and component failures on field returns of OEM server-based and laptop product lines sold exclusively to a Tier 1 Data Storage Corporation. Analyzed quality data to spot underlying trends and investigated technical issues in the manufacturing facility. Conducted and managed weekly on-site Process Improvement Team (PIT) meetings with customer. Reviewed and modified Work Instructions to mistake-proof test & assembly processes. Managed the Failure Analysis activities of 7 technicians: 3 on-site and 4 off-site at Tier 1 Company’s manufacturing locations (2 factories in USA, and 1 factory in Europe) --Implemented process improvements: increased process yields by 3% as production volume increased by 10%--Instilled the sense of “overall quality” to all members of the production team

World-wide provider of leading-edge healthcare and security technology solutions for advanced imaging and real-time guidance technologies used for disease diagnosis and treatment as well as for automated threat detection-manufacturing support for Patient Monitor line of medical products.Security Operations DivisionWorked in conjunction with Project Engineer to ensure the timeliness of tollgate completion. Maintained status of projects defining outstanding deliverables and milestones. Provided assistance to complete required documentation and the capturing of design documents. Designed and wrote test plans to ensure conformance of projects to design and requirements specifications. Monitored the adherence of work activity in compliance with established procedures; ISO 9000 and Corporate Quality Standards.Performed final quality assurance system performance verification on bomb detection CT scanners used in airports. Aided the pre-production team in the documenting of assembly instructions and testing procedures to be used on prototype systems. Participated in Material Review Board (MRB)--Initiated the tracking of system documentation deficiencies on product prior to shipment – increased awareness of test technicians resulting in 30% fewer correctionsLife Care Systems DivisionPerformed trend analysis on field returns for the Patient Monitor family of medical products in an ISO 13485 environment. Initiated corrective action based on failure analysis of the Customer Complaint/Field Return database. Assisted engineering in the Verification testing of new product test protocols. Conducted product & process audits. --Created Pareto charts of failure modes for all existing products to facilitate engineering in the quality improvement of existing products and in design of new products--Actively participated in the development of a new field return process and database. Performed 95% of the verification testing prior to Beta testing within the division

World's leading electronic measurement company, transforming today's measurement experience through innovations in wireless, modular, and software solutions. With its Hewlett-Packard and Agilent legacy, Keysight delivers solutions in wireless communications, aerospace and defense and semiconductor markets with world-class platforms, software and consistent measurement science.Hired, trained, and managed a team of world-class technical support professionals that were regarded by customers as “Best in Industry”. Maintained metrics for analyzing field returns. Coordinated the testing cycles of new software releases and tested software patches. Produced Technical Bulletins and FAQs. Facilitated the opening of Service Centers in Europe and Australia including the on-site training of technical staff. Developed an Intranet web site for use by the technical support teams worldwide.--Decreased average repair time - from 8 days to <3 days - increasing customer satisfaction--Increased collectable service revenue to >$500K annually by standardizing repair costs