Steve Francis Email & Phone Number

Toronto, Ontario, Canada

540 Riverbend Drive, Kitchener, ON

The VP of Information Systems position is responsible for all IT related aspects of the ORTIS shared regional MLS® System to ensure it meets the continued needs of the members.I am responsible for creating, implementing, managing and measuring the success of all technologyrelated aspects of the shared regional MLS® System:

Guelph, Ontario, Canada

Oakville, Ontario

• The Information Technology Manager is responsible for the effective operation of information technology (IT) services and support across the organization. This individual oversees IT project management, resource.
• Pilot, develop, and manage all IT services, programs, and support throughout the enterprise
• Provide internal and Member IT support (server security, software updates, hardware maintenance, etc.)
• Oversee the implementation, deployment and operation of information systems and technology solutions
• Assist senior management with the direction of IT strategic and tactical planning and initiatives
• Research, design, and execute the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity

Oakville, Ontario

* Manage all information technology systems within Pro-Financial and Legacy as required.* Manage all databases including Maximizer and client systems.* Maintain the Pro-Financial and Legacy websites as needed.* Prepare marketing pieces as needed, including creating email campaigns.* Provide sales support as and when required.* Evaluate all computerized.

Technical Support

Led IT Strategies and solutions, development, budgeting, network design, help desk,and computing functions. Supported all internal and external clients.* Recommended cost efficient desktop solutions and software solutions* Completely designed the VOIP project currently in place at the Singapore Armed Forces* Full Sales support during each and every.

Responsible for internal clients and desktop support.* Managed Desktop Migration Project from Windows 2000 to Windows XP. This involvedplanning, testing and meeting strict deadlines.* Terminal Service remote PC support of users residing at alternate office locations.* General Database Management for the internal retail applications.* Creation of back-end.

SQL Stored Procedure/Query Creation for Generation of Data.* Reporting Call Center statistics graphically to management via extraction of ACD calldata.* Report server uptime/downtime statistics for clients via Crystal Reports.* Acquired I.T.I.L. Certification.

Promoted to Customer Support Supervisor in June 1999.* Created and maintained the call tracking tool and database used by all support staff onthe team in Visual Basic saving the company thousands in software costs.* Consulting with clients regarding the best possible solution dependent on networktopology for differing methods of access.* Supporting.

Computer Science, Computer Administration, Marketing

Itil Certification