Stephen Goos Email & Phone Number

Listowel, On, Ca

Woodstock, Ontario, Canada

IT manager of Infrastructure. Supporting a team of 6 Admins.Supporting the growing company with projects and integrations into our organazation.

Hanover Ontario

Design & Implementation of VMware infrastructure. Reducing downtime and power draw while increasing stability. Project management of I.T. Projects. System monitoring. Security design & implementation. Upgrade ECL into MS Cloud systems for communication enhancements and RedundancyCreation and planning of a multiyear I.T. budget. I.T Vendor management & Procurement of hardware and software. Incident investigation with Root cause analysis and reporting.Installation & Maintenance of storage solutions (Isilon)Planning process for adaption of factory robotics (OT) into I.T infrastructure. Advising teams on technical options for enhancements.

Waterloo Ontario

Implementation, Design & Management of VMware for corporate and SaaS datacenter Sites.Managed migration of a Canadian Data center to US. As well as go live. Completed project 30% before expectation. Design of system redundancy, Disaster recovery and backup processes to ensure a 99.8% SLA uptime.Documentation and education of all newly created processes.Incident investigation. Reporting and Management of resolution. Communion to all Teams or Customers as necessary Performance analysis and growth planning.Installation, Maintenance of storage solutions (nimble, Compellent,)Day to day system support to all Employees.Emergency response team of critical incidents for both corporate and SaaS off site data centersA/V Design, setup, expansions.Managed migration of SharePoint To Jira 1.2 TB data as well as All Development docs for the teams.Business analysis of current to future needs on team planning.Project management of Corporate and SaaS I.T. Projects I.T. Vendor management & procurement for I.T.Escalation of 3rd and 4th level of production issues involving external customers. War room Response and managementOrganized Internal and Customer. SSAE16,18 As well as FFIEC audit compliance of SaaS services.Team Lead of 3, Support. Network and Corp infrastructure.

A mix of project management and design within RDM. Also integration with RDM and its customer base.Working pre technical sales with the RDM sales group.Internal support to other RDM teams.

Waterloo Ontario Canada

Second level technical support for customer support teamsInternal Developer for Microsoft CRM systemInternal Developer for Microsoft SharePoint systemProcess development and improvement.Technical lead for team members.Escalation management during system incidents.

System support for the Navtech solutions for its international customers.