Steve Henderson Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Banks and lenders seek us out to help them overcome the frustrations and limitations of traditional decisioning systems. Many have simply outgrown their legacy systems and can no longer easily adapt and respond to market changes. Despite having highly talented teams, credit risk professionals are being held back. Through modernization, teams are no longer constrained. They are better positioned to help scale the businesses, quickly launch new credit products, leverage new digital channels, address new markets and segments. Sticking with the status quo, even with legacy credit decisioning systems, could mean falling behind new players whose credit risk teams are embracing the latest innovations. Join our other clients who have significantly improved their teams performance and strategy sophistication through the combination of MODERN TECHNOLOGY and their UNIQUE CREDIT EXPERTISE.

Toronto, Ontario, Canada

Fostered strong and lasting partnerships with two of Canada’s largest banks. Cultivating meaningful relationships through understanding complex customer needs and addressing them with industry leading decisioning and analytic SaaS capabilities.

Markham, Ontario, Canada

Spearheaded the integration of Professional Services and Outsourcing in the central region of Canada. Led a team of 15 direct reports, 35 sellers, and 700 practitioners through the change, while improving business results (revenue and profit).

Expanded IBM's Professional Services business in Canada. Shifted to higher margin areas, while accelerating revenue growth by over 12%.Selected Accomplishments:o Grew annual business from $690M to over $780Mo Improved GP by 18%, through cost actions and addressing troubled contractso Upskilled 20% of the team through targeted hiring in critical new areas

Expanded portfolio of services business at one of North Americas largest banks, helping to improve bank efficiencies while significantly reducing costs. Selected Accomplishments:o Brought on three new contracts, growing portfolio from $150M to $209M annuallyo Deployed automation tooling, reducing cost while enhancing service levels

Markham

Brampton, Ontario, Canada

Elevated the overall business relationship with Canada's largest retailer, helping to accelerate their corporate transformation efforts. Grew the business from $40M annually to over $185M annually.

Markham, Ontario

Responsible for IBM's Industry Standard X86 Business Unit in Canada. Achieved #1 marketshare position in strategic market segments. Navigated the business through a Supply Chain Transformation (SAP) and a shift to contract manufacturing at the same time.