Steve Giannone Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Acted as liaison between product, IT and sales teams to understand user demand for new features and existing performance needs. Lead a dedicated scrum team by owning, planning and scheduling of two-week sprints, while maintaining and prioritizing the product backlog. Helped to define the product vision while developing product requirements to the development teams. Assessed value, developed cases, and prioritized stories, epics, and themes to ensure work aligns with product strategy.-- Successfully led the integration of Google Search and Maps API in “The Connector” by empowering users with intuitive and efficient search functionality directly within the app, resulting in an increase in user engagement through enhanced location-based services and real-time navigation capabilities.

Atlanta, Georgia, United States

Managed a portfolio of 26 enterprise level customers totaling $4.2M in ARR. Collaborate with partners in sales, marketing, and product management to develop programs that increase AR retention rates among existing customers while also increasing acquisition efforts for new business. Helped ensure customers achieve maximum value from the ARC platform while continually monitoring adoption rates. Developed custom training and educational materials to help customers better navigate through the ARC platform.-- Created a marketing campaign for a struggling aviation client resulting in 38% increased user adoption. -- Collaborated with customers to determine areas of improvement to enhance the Accounts Receivable Cloud (ARC) application. --Gathered and analyze data from multiple sources to identify customer adoption gaps and provide reporting to affected customers with recommendations for improvement. -- Effectively worked with development project teams with regards to sprint planning, user stories and product rollout.

Atlanta, Georgia, United States

Managed a diverse portfolio of high-revenue, long-term clients with a total ARR of $2.24M. Proactively anticipated client needs with research and interviews in order to identify potential upsell opportunities and risk. Performed periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand product usage throughout the account.-- Developed and implemented a full-scale RMIS Safety Program for a major utility services company totaling $31K in additional ARR.-- Led a full redesign of issue-plagued client hierarchy that effectively eliminated their need to RFP and paved the way for a successful renewal totaling $105K in ARR.-- Proactively identified potential churn risk by keeping a constant pulse on current portfolio of clients through communication surveys, product education, and understanding current spend. -- Contributed to continued business process improvement efforts by identifying and communicating process and system gaps.

Philadelphia, Pennsylvania, United States

Provided strong support to the national account sales team to facilitate day-to-day pricing decisions for national strategic accounts. Analyzed sales and product volume by performing data analysis to identify medical device buying trends and optimize pricing while employing an in-depth understanding of competition. Responded to pricing queries escalated from sales and product teams in a 24-hour time frame. -- Engaged in the instructional design and deployment of standardized financial processes for distributor pricing – resulting in on-time proposal delivery and increased perception and performance.-- Lead strategic conversations with the sales team to provide creative pricing proposals for a new nursing home facility resulting in a 12% margin increase.

Philadelphia, Pa

Implemented and lead commercial insurance financing opportunities through effective marketing, financial analysis, industry research, and strategic development. Analyzed financial statements, insurance policies and collateral documents to determine the most effective financing strategy. Managed outstanding accounts receivable for assigned accounts while supporting client service teams with invoicing, collections and billing related matters.-- Implemented and lead commercial insurance financing opportunities through effective marketing, financial analysis, industry research, and strategic development. -- Analyzed financial statements, insurance policies and collateral documents to determine the most effective financing strategy-- Recommend process improvements utilizing process mapping techniques to enhance credit review process.-- Recovered lost P&C financing opportunities totaling $1.1M in premium during low economic turndown.-- Successfully managed a previously unprofitable finance program through market analysis and effective pricing techniques along with re-negotiating best terms to maximize profitability - resulting in an additional $8K in net margin.-- Managed outstanding accounts receivable for assigned accounts while supporting client service teams with invoicing, collections and billing related matters.-- Partnered with sales to implement marketing strategies to drive revenue, growth, and profit. -- Traveled at least 10% of the time to solidify existing and foster new relationships.

Philadelphia, Pa

Managed and marketed a six-state territory in the southeast working directly with retail brokers and insureds to provide loans and services for commercial insurance premiums. Quoted new and renewal accounts within authority limits and determined the acceptability of a risk, while making sound underwriting decisions consistent with corporate credit policy and procedures and business unit growth.-- Managed and marketed a six-state territory in the Southeast working directly with retail brokers and insureds to provide loans and services for commercial insurance premiums. -- Quoted new and renewal accounts within authority limits and determined the acceptability of a risk, while making sound underwriting decisions consistent with corporate credit policy and procedures and business unit growth.-- Granted $500K in credit authority to underwrite new and existing business.-- Built a book of business and grew that business at a 6% increase month over month.-- Enhanced and strengthened relationships with insurance carriers, brokers, agents and financial institutions.

Mba, Business

B.S., Business Administration

Activities and Societies: Co-Operative Education