Steve Giannone

Steve Giannone Email and Phone Number

Senior MarTech Product Owner @ RaceTrac
Atlanta, GA, US
Steve Giannone's Location
Atlanta, Georgia, United States, United States
Steve Giannone's Contact Details

Steve Giannone personal email

About Steve Giannone

ABOUT MEI am a results-driven Product Owner with a strong focus on customer satisfaction and helping to bridge the gap between business objectives and user needs. I have a solid foundation in agile principles, particularly Scrum and Kanban frameworks. With my expertise in user story creation, backlog grooming, and sprint planning, I effectively collaborate with development teams to ensure on-time delivery of high-quality products while still keeping a customer-centric mindset. Putting the customer at the heart of every decision is my mantra. I have a keen ability to empathize with customers, anticipate their needs, and translate those insights into actionable product requirements.CORE COMPETENCIES* Agile Methodologies * Data Analysis * Product Management * Business Process Mapping * Roadmap * Story Creation * Requirements Gathering * API ON A PERSONAL LEVEL Outside of my career, I am deeply committed to advocating for neurodiversity and promoting a society that embraces and celebrates individual differences. I like to volunteer my time by being a mentor/coach for young adults on the spectrum where I help them find purpose in their career objectives. In my experience, I have developed a strong sense of empathy working with neurodivergent individuals. I make it a point to understand the unique challenges they may face and approach each interaction with patience, compassion, and a non-judgmental attitude. By volunteering to support neurodivergent individuals, I aim to contribute to a more inclusive and equitable society where everyone is valued and empowered.I enjoy meeting new people and hearing new perspectives. I am constantly learning and driving myself to be a better person. Reach out if you want to talk tech, sports, aviation (I am a HUGE aviation buff), or if you have a good podcast recommendation. Looking forward to connecting with you!

Steve Giannone's Current Company Details
RaceTrac

Racetrac

View
Senior MarTech Product Owner
Atlanta, GA, US
Employees:
27
Steve Giannone Work Experience Details
  • Racetrac
    Senior Martech Product Owner
    Racetrac
    Atlanta, Ga, Us
  • Racetrac
    Martech Product Owner
    Racetrac
    Atlanta, Ga, Us
  • Racetrac
    Martech Product Owner
    Racetrac Oct 2023 - Present
    Atlanta, Georgia, United States
  • Ryan Specialty
    Product Owner - The Connector
    Ryan Specialty Sep 2022 - Sep 2023
    Atlanta, Georgia, United States
    Acted as liaison between product, IT and sales teams to understand user demand for new features and existing performance needs. Lead a dedicated scrum team by owning, planning and scheduling of two-week sprints, while maintaining and prioritizing the product backlog. Helped to define the product vision while developing product requirements to the development teams. Assessed value, developed cases, and prioritized stories, epics, and themes to ensure work aligns with product strategy.-- Successfully led the integration of Google Search and Maps API in “The Connector” by empowering users with intuitive and efficient search functionality directly within the app, resulting in an increase in user engagement through enhanced location-based services and real-time navigation capabilities.
  • Versapay
    Senior Customer Success Manager
    Versapay Sep 2021 - Aug 2022
    Atlanta, Georgia, United States
    Managed a portfolio of 26 enterprise level customers totaling $4.2M in ARR. Collaborate with partners in sales, marketing, and product management to develop programs that increase AR retention rates among existing customers while also increasing acquisition efforts for new business. Helped ensure customers achieve maximum value from the ARC platform while continually monitoring adoption rates. Developed custom training and educational materials to help customers better navigate through the ARC platform.-- Created a marketing campaign for a struggling aviation client resulting in 38% increased user adoption. -- Collaborated with customers to determine areas of improvement to enhance the Accounts Receivable Cloud (ARC) application. --Gathered and analyze data from multiple sources to identify customer adoption gaps and provide reporting to affected customers with recommendations for improvement. -- Effectively worked with development project teams with regards to sprint planning, user stories and product rollout.
  • Ventiv Technology
    Customer Success Manager
    Ventiv Technology May 2014 - Sep 2021
    Atlanta, Georgia, United States
    Managed a diverse portfolio of high-revenue, long-term clients with a total ARR of $2.24M. Proactively anticipated client needs with research and interviews in order to identify potential upsell opportunities and risk. Performed periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand product usage throughout the account.-- Developed and implemented a full-scale RMIS Safety Program for a major utility services company totaling $31K in additional ARR.-- Led a full redesign of issue-plagued client hierarchy that effectively eliminated their need to RFP and paved the way for a successful renewal totaling $105K in ARR.-- Proactively identified potential churn risk by keeping a constant pulse on current portfolio of clients through communication surveys, product education, and understanding current spend. -- Contributed to continued business process improvement efforts by identifying and communicating process and system gaps.
  • Sca - Hygiene And Forest Products Company
    Strategic Pricing Analyst
    Sca - Hygiene And Forest Products Company Oct 2012 - Jul 2013
    Philadelphia, Pennsylvania, United States
    Provided strong support to the national account sales team to facilitate day-to-day pricing decisions for national strategic accounts. Analyzed sales and product volume by performing data analysis to identify medical device buying trends and optimize pricing while employing an in-depth understanding of competition. Responded to pricing queries escalated from sales and product teams in a 24-hour time frame. -- Engaged in the instructional design and deployment of standardized financial processes for distributor pricing – resulting in on-time proposal delivery and increased perception and performance.-- Lead strategic conversations with the sales team to provide creative pricing proposals for a new nursing home facility resulting in a 12% margin increase.
  • Aig
    Senior Account Executive
    Aig Dec 2006 - Dec 2012
    Philadelphia, Pa
    Implemented and lead commercial insurance financing opportunities through effective marketing, financial analysis, industry research, and strategic development. Analyzed financial statements, insurance policies and collateral documents to determine the most effective financing strategy. Managed outstanding accounts receivable for assigned accounts while supporting client service teams with invoicing, collections and billing related matters.-- Implemented and lead commercial insurance financing opportunities through effective marketing, financial analysis, industry research, and strategic development. -- Analyzed financial statements, insurance policies and collateral documents to determine the most effective financing strategy-- Recommend process improvements utilizing process mapping techniques to enhance credit review process.-- Recovered lost P&C financing opportunities totaling $1.1M in premium during low economic turndown.-- Successfully managed a previously unprofitable finance program through market analysis and effective pricing techniques along with re-negotiating best terms to maximize profitability - resulting in an additional $8K in net margin.-- Managed outstanding accounts receivable for assigned accounts while supporting client service teams with invoicing, collections and billing related matters.-- Partnered with sales to implement marketing strategies to drive revenue, growth, and profit. -- Traveled at least 10% of the time to solidify existing and foster new relationships.
  • Aon
    Account Executive
    Aon Nov 2003 - Apr 2006
    Philadelphia, Pa
    Managed and marketed a six-state territory in the southeast working directly with retail brokers and insureds to provide loans and services for commercial insurance premiums. Quoted new and renewal accounts within authority limits and determined the acceptability of a risk, while making sound underwriting decisions consistent with corporate credit policy and procedures and business unit growth.-- Managed and marketed a six-state territory in the Southeast working directly with retail brokers and insureds to provide loans and services for commercial insurance premiums. -- Quoted new and renewal accounts within authority limits and determined the acceptability of a risk, while making sound underwriting decisions consistent with corporate credit policy and procedures and business unit growth.-- Granted $500K in credit authority to underwrite new and existing business.-- Built a book of business and grew that business at a 6% increase month over month.-- Enhanced and strengthened relationships with insurance carriers, brokers, agents and financial institutions.

Steve Giannone Skills

Crm Analysis Business Analysis Sales Sap Business Process Improvement Finance Business Process Project Management Management Salesforce.com Leadership Accounts Receivable Marketing Business Strategy Account Management Marketing Strategy Customer Service Visio Data Analysis Accounting Financial Statement Analysis Contract Negotiation Business Development Erp Pricing Time Management Sharepoint Retail Underwriting Credit Analysis Business Process Mapping Process Management Aris Collections

Steve Giannone Education Details

Frequently Asked Questions about Steve Giannone

What company does Steve Giannone work for?

Steve Giannone works for Racetrac

What is Steve Giannone's role at the current company?

Steve Giannone's current role is Senior MarTech Product Owner.

What is Steve Giannone's email address?

Steve Giannone's email address is st****@****pay.com

What schools did Steve Giannone attend?

Steve Giannone attended Widener University, Widener University.

What skills is Steve Giannone known for?

Steve Giannone has skills like Crm, Analysis, Business Analysis, Sales, Sap, Business Process Improvement, Finance, Business Process, Project Management, Management, Salesforce.com, Leadership.

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