Hospitality Consultant specializing in operational efficiency, menu conception, staff training and sales tactics. Special event organization, execution and management available.

* Train bar and service staff members on processes and procedures* Interface with customers, coworkers and supervisors providing an unforgettable experience leading to repeat sales opportunities* Conduct daily sales and cash-handling procedures* Evaluate consumer feedback and resolve issues that affect the customers experience* Identify and exploit all opportunities for revenue growth and cost savings

Sales consultant specializing in the On-Premise account segment of the wholesale liquor distribution industry.

* Provide exceptional customer service to retain and expand customer base* Utilize sales building techniques to maximize revenue and customer satisfaction* Produce beverages to company specifications quickly and efficiently* Organize product displays and storage areas* Educate customers and coworkers on beverage offerings and menu selections

* Assign and monitor workflow between print services and mail services within the statement services department to ensure all Service Level Agreements are meet* Research and resolve issues that negatively affect the production and distribution* Ensure tracking and reporting preformed follows compliance regulations* Develop and coordinate training program for machine operator

* Nationwide Mortgage Licensing System & Registry (NMLS) certified loan officer* Consult with clients on borrowing, investing and money management strategies* Determine appropriate products and services to satisfy client specific needs* Take ownership of and resolve client issues with speed and accuracy* Escalate problem resolutions in a timely and professional manner to facilitate customer satisfaction and retention* Identify opportunities for financial improvement with current and prospective customers* Coordinate with multiple business lines to ensure clients are receiving the full benefit of what the organization can offer* Advise and assist clients in accessing accounts via technological means* Recognize and report fraudulent activity on clients’ accounts [Fraud Buster Award recipient; June 2015]

* Lead team of 33 beverage managers globally comprised of 5 different concepts: Bubba Gump Shrimp Company, Mai Tai Bar, Rusty Pelican and Capi’s Italian Eatery* Increased beverage profitability by 0.5%, resulting in $500k additional profit* Conceived, designed, managed and analyzed numerous sales growth contests annually* Supported the implementation of new inventory system and point-of-sale interface* Contributed to the conception and production of all beverage marketing materials* Directed all beverage operations for new location openings

* Trained and developed all new employees at 11 store openings globally; Locations include: Hong Kong, Hong Kong; Kuala Lumpur, Malaysia (2 locations); Cancun, Mexico; Puerto Vallarta, Mexico; Orlando, FL; Madeira Beach, FL; Anaheim, CA; Ft. Lauderdale, FL; Denver, CO; Gatlinburg, TN* Conceived and implemented training systems and material for all new and current locations* Devised improved process techniques for drink preparation resulting in reduced production times of 55%-70%* Directed the organization of all beverage production and storage areas