An experienced Leader of Transformational Change, Operational Strategy & Planning, across Contact Centre and E-Commerce delivery channels.Strengths include well developed thinking, networking & influencing skills, communication at all levels and the ability to lead, make decisions and solve problems. Extensive experience within blue chip organisations covering Change design & delivery, Commercial management, Senior Sales and Customer Service Operations leadership and planning, across a broad range of products/services, incl. Insurance, Lending, Savings, Banking & Credit Cards, Utilities, Travel, Breakdown and Retail services. A highly motivated self-starter with a strong desire to achieve improved performance through inspiring leadership & continuous improvement.Major achievements cover all aspects of managing people, processes, strategy, operations, product development, planning & implementing transformational change.Specialities incl.: * Leading change programmes & projects through inception, design, implementation and benefit delivery.* Contact Centre consulting on Strategy, Organisational Design, Resource Planning, Operational Leadership, Financial planning & control, KPI Performance optimisation.* Designed numerous strategic TOM's & integrated into wider Organisational Design models, from start ups to refreshing existing customer facing operations. * e-commerce / Direct & product comparison channel expert, incl. Strategy, proposition, customer experience, sales, e-marketing, infrastructure development, etc.* Operational Planning & Resourcing, incl. forecasting, financial budgeting, supplier management, change design & delivery, Sales & Service team leadership.* Defined free-standing E-Commerce proposition, launched to market. Continually reviewed & refreshed existing Branding, Proposition & Services. * Commercial experience of providing outsourced Contact Centre Operations, both Inbound & Outbound, from Resource Planning through to Snr Ops Leadership.