Independent Contractor
Current
Sole Trader
Customer Contact across Telephony & Digital platforms.
Sep 2023 - Present
AeroLeads people directory · profile
Steve Grainger Email & Phone Number
IMMEDIATELY AVAILABLE - Operations Planning & Leadership, Transformational change delivery.
at
Sole Trader
1 work email found
@googlemail.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Sole Trader
Role
IMMEDIATELY AVAILABLE - Operations Planning & Leadership, Transformational change delivery.
Location
Greater Liverpool Area, United Kingdom, United Kingdom
Who is Steve Grainger? Overview
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Quick answer
Steve Grainger is listed as IMMEDIATELY AVAILABLE - Operations Planning & Leadership, Transformational change delivery. at Sole Trader, based in Greater Liverpool Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at googlemail.com and a matched LinkedIn profile for Steve Grainger.
Steve Grainger previously worked as Independent Contractor at Sole Trader and Consultant at Various Short Term Engagements. Steve Grainger holds Master Of Business Administration (Mba) from The Open University Business School.
Company email context
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*@googlemail.com
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Profile bio
About Steve Grainger
An experienced Leader of Transformational Change, Operational Strategy & Planning, across Contact Centre and E-Commerce delivery channels.Strengths include well developed thinking, networking & influencing skills, communication at all levels and the ability to lead, make decisions and solve problems. Extensive experience within blue chip organisations covering Change design & delivery, Commercial management, Senior Sales and Customer Service Operations leadership and planning, across a broad range of products/services, incl. Insurance, Lending, Savings, Banking & Credit Cards, Utilities, Travel, Breakdown and Retail services. A highly motivated self-starter with a strong desire to achieve improved performance through inspiring leadership & continuous improvement.Major achievements cover all aspects of managing people, processes, strategy, operations, product development, planning & implementing transformational change.Specialities incl.: * Leading change programmes & projects through inception, design, implementation and benefit delivery.* Contact Centre consulting on Strategy, Organisational Design, Resource Planning, Operational Leadership, Financial planning & control, KPI Performance optimisation.* Designed numerous strategic TOM's & integrated into wider Organisational Design models, from start ups to refreshing existing customer facing operations. * e-commerce / Direct & product comparison channel expert, incl. Strategy, proposition, customer experience, sales, e-marketing, infrastructure development, etc.* Operational Planning & Resourcing, incl. forecasting, financial budgeting, supplier management, change design & delivery, Sales & Service team leadership.* Defined free-standing E-Commerce proposition, launched to market. Continually reviewed & refreshed existing Branding, Proposition & Services. * Commercial experience of providing outsourced Contact Centre Operations, both Inbound & Outbound, from Resource Planning through to Snr Ops Leadership.
Listed skills include Stakeholder Management, Change Management, Strategy, Management, and 32 others.
Current workplace
Steve Grainger's current company
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Sole Trader
13 roles · 39 years
Steve Grainger work experience
A career timeline built from the work history available for this profile.
Consultant
Various Short Term Engagements
Various short term engagements, reviewing best practices and organisational re-design.
Jan 2023 - Aug 2023
Senior Transformation Consultant
Supporting the Operational Transformation Programme teams to deliver an exciting and ambitious programme of change, across a critical Utility provider, for the benefit of it's Customers - Shareholders - Staff.
Oct 2019 - Mar 2021
Contact Centre Interim
Working as part of the new Change Planning & Delivery function at Capital One (UK), creating a "centre of excellence" contact centre planning function, as well as contributing to the design of the wider change control processes.
Jan 2018 - Apr 2019
Contact Centre Interim
A 12 month engagement to support Operational Planning and the wider Contact Centre team through a significant period of transformation.
Oct 2016 - Nov 2017
Contact Centre Interim Consultant
Supporting The AA with their Business Transformation. * Delivered e2e Forecasting, Planning, Resourcing, Service Delivery, M.I. reporting and analysis.* Designed & mobilized Strategic Operating Model Design test & learn programme for CC Ops.* Designed Business Readiness approach to major IT Implementation across CC Operations.
Jul 2015 - Feb 2016
Head Of Md Programmes
A Commercially focused role leading strategic review of TESCO Bank's Motor & Home Insurance products & channel engagement, before moving onto defining a G.I. wide Customer Retention Strategy, both programmes through inception, design, build, test, implement and review.
Apr 2013 - Dec 2014
Head Of Finance & Business Support
Initially led multiple work streams during the Tesco Bank Transformation Programme that in-housed customers from RBS, including defining the G.I. Target Operating Model, defining Call Centre systems configuration, Day 1 start up recruitment requirements, creating the Operational Planning function, etc. Led the incident management process during the 12.
Oct 2009 - Feb 2013
Head Of E-Commerce & Comparison Channels
I created a programme to research, design, build, test, implement and live prove of 2 new Insurance Comparison websites, which won the Defaqto #1 UK Comparison Site award, in our first year of operation. I then ran the e-commerce & comparison channels for Lloyds Banking Group General Insurance business.
Jul 2007 - Oct 2009
Head Of Operational Planning, Support & Change
Operational Planning - All aspects of capacity and resource planning.Live Systems Support - Supporting all live applications & IT Security Business Systems Change - All legacy and telephony systems Business Change Team - Planning, delivery & capability building
Jan 2006 - Jul 2007
Senior Business Consultant
Exony
Responsible for pre-sales solution engineering, including design, build, test and presentation of solutions to external clients. These clients included A&L, RBOS, Nationwide, NAG, MCI (formerly Worldcom), BT, C&W and Energis. Responsible for design, build and delivery of Professional Service Solutions into clients such as A&L, C&W, Sit-Up TV and MCI..
Apr 2004 - Dec 2005
Head Of Performance Solutions
Vertex (United Utilities)
Responsible for leading a 40 strong cross-functional team in providing comprehensive Contact Centre performance solutions services to numerous blue-chip clients (IE. Vodafone, Orange, M&S, Lastminute.com), including Forecasting, Operational and Capacity Planning, Resource Scheduling, Service Level Delivery and MIS provision (6 UK sites, 2 major clients and.
Sep 2002 - Mar 2004
Head Of Sales Mi & Development
1987 - 2001
~14 yrs
2 education records
Steve Grainger education
Master Of Business Administration (Mba)
Education record
St Kevins Rc Comp
FAQ
Frequently asked questions about Steve Grainger
Quick answers generated from the profile data available on this page.
What company does Steve Grainger work for?
Steve Grainger works for Sole Trader.
What is Steve Grainger's role at Sole Trader?
Steve Grainger is listed as IMMEDIATELY AVAILABLE - Operations Planning & Leadership, Transformational change delivery. at Sole Trader.
What is Steve Grainger's email address?
AeroLeads has found 1 work email signal at @googlemail.com for Steve Grainger at Sole Trader.
Where is Steve Grainger based?
Steve Grainger is based in Greater Liverpool Area, United Kingdom, United Kingdom while working with Sole Trader.
What companies has Steve Grainger worked for?
Steve Grainger has worked for Sole Trader, Various Short Term Engagements, Thames Water, Capital One, and Thomas Cook Group.
How can I contact Steve Grainger?
You can use AeroLeads to view verified contact signals for Steve Grainger at Sole Trader, including work email, phone, and LinkedIn data when available.
What schools did Steve Grainger attend?
Steve Grainger holds Master Of Business Administration (Mba) from The Open University Business School.
What skills is Steve Grainger known for?
Steve Grainger is listed with skills including Stakeholder Management, Change Management, Strategy, Management, Project Delivery, Business Transformation, Crm, and Financial Services.
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