Steve Grove Email & Phone Number

San Jose, Ca, Us

Helping startups be successful by enabling better customer understanding, creating memorable experiences and growing their businesses with the latest AI technology.Specializing in product and design leadership for commerce and online marketplaces.

Seattle, Wa, Us

Led the Purchase and Authentication experience design team.

Santa Clara, California, Us

San Mateo, Ca, Us

Hangzhou, Cn

Launched 11 Main, Alibaba’s first entry into the US retail market.Led a talented product management team responsible for acquiring and growing marketplace inventory to thousands of shops and millions of products. Led the transaction business including payment, fraud, logistics, shipping, cross-border trading, checkout, legacy selling tools and 3rd party merchant integrations. Launched 11 Main Payments, an integrated marketplace payment solution.

Plastic Jungle is the world's largest secure gift card exchange. Funded by Shasta Ventures, Redpoint Ventures, Jafco Ventures, First Round Capital, Harrison Metal and others. Member of executive team. Marketing: Led SEO, SEM, email, content and affiliate and product marketing functions. Reduced budget by 60% by securing a new ESP and targeting marketing spend of SEM and affiliate vendors. Drove organic traffic from 5% to 60% through SEO improvements. Increased customer lifetime value 25% through new customer engagement email campaigns. Pricing Optimization: Introduced new demand-based pricing and achieved highest level of company profitability. Channel Partnerships: Helped secure partnerships with Amazon, PayPal, Facebook, United Airlines and others. Consultant and Advisor: Advisor to the CEO on marketing, pricing and strategy 12/12-5/13.

Launched the world's first real-time secured gift card exchange and payment product. Design Management: Defined customer-lead agile design process. Led two platform redesigns including full visual, interaction and platform design. Built front-end design framework to enable speed of development and reduced costs. Fraud Management: Co-developed fraud engine that reduced fraud by 50%. Customer Insights and Analytics: Led customer segmentation and lifetime value analysis studies.User and Product Testing: Led product conversion and awareness testing.Mobile: Partnered with top financial services and retailers to build mobile wallet and commerce application that allowed the exchange and in-store redemption of store credit.

Sourceforge is the world's largest repository for Open Source software with over 30M unique visitors a month. NASDAQ: LNUX.Product Marketing, Marketplace: The marketplace matched a global pool of technical talent with consumers of Open Source software. Responsible for driving demand and engagement. Built email list from 0-1.2M customers and drove over 1M unique visitors a month. Also owned trust and safety, payments, email marketing functions. Product Marketing, Ad Networks: Business lead responsible for a global, large scale ad network which grew to 36M+ uniques across properties. Through A/B testing, grew ad revenue nearly 40% YoY. A/B testing methodology and success featured as a best practice to other Google publishers.

San Jose, Ca, Us

International product owner of the $900M seller feature business. Developed the international product strategy, prioritized the roadmap, and drove development across a cross-functional team. Launched Super Gallery and contributed $10M in annual revenue.

San Jose, Ca, Us

Founding member eBay's product marketing team and general manager of eBay's buyer activity business. The charter of the team was to understand the business, its customers and lead the strategy to increase activity. Helped define the process of how product marketing can work with product management to collectively deliver better, more effective products. Oversaw a cross-functional group of product managers, designers and engineers focused on increasing buyer activity/engagement. Responsible for the business success of search, finding, merchandising, transactional emails, favorites and item watching globally. Exceeded financial targets on every initiative. Grew activity 120% CAGR resulting in $400M+ of incremental annual purchase activity. Added 80M+ annual visits through new activity email stream. Customer Insights: Partnered with consumer marketing group in leading buyer research including persona development, focus groups and surveys. Analytics: Business owner of web analytics throughout eBay. eBay was one of the first large-scale web analytics implementations on the web. Innovation: Partnered with the world's experts in auction theory to lead research studies into new online buying formats specifically new auction formats and bid increments. Product Marketing: Defined launch plans and marketing messaging for buying products.

San Jose, Ca, Us

One of eBay's first design leaders. Helped in defining design process, roles and team to support eBay's hyper growth. Team grew from a few to dozens of design members during my tenure. I was fortunate to be the lead product designer on some of eBay's most successful businesses.- eBay Motors - Now largest car dealer in the world- eBay Stores - Now largest global storefront service in the world- eBay Fixed Price including Buy-It-Now - Now contributing $40B+ in annual salesDesign lead for eBay's global search / finding, item page and buying flows and selling experience. Design lead on directed shopping experiences of Great Collections, eBay Premiere, Sotherby's, Disney and ESPN.Acted on M&A evaluation team for acquisitions of Billpoint, Half.com and Stubhub.

Austin, Texas, Us

Led product design for Oracle's CRM product suite (sales, service, marketing and call center applications)Designer on UI look & feel styleguide for Oracle's application suite, including visual design, UI design, icon design.