The reason people engage me is…… I love digging into customer needs and finding ways to reduce their pain by creating customer experiences that matter. Using a healthy balance of personal experience, insight, great design, people engagement and technology I create, scale and optimise customer solutions that deliver tangible business resultsI have enjoyed senior positions with distinguished brands so my experience is broad across customer operations (Consumer, Business & Enterprise), customer strategy, customer & service experience design and transformation. My professional & personal experience has taught me the following about myself:I deliver reputational results that impacts revenue, cost, conversion, reduces effort and step changes customer & employee satisfaction• The customer sits smack bang at the heart of everything I do (and say) & addresses customer & business needs directly• I positively disrupt by asking the right questions and pushing boundaries • I use action oriented frameworks and methodologies that focus people on delivering with purpose• My gut feel is pretty good, but using data insights has made me a better decision makerI can lead and grow amazing teams of talented people from 5 to 200• I love to win, but facilitating team success is the ultimate buzz • I can speak tech and exec & a story teller• The buck stops with me!I drive myself to be a better person• I want to leave a legacy • I love learning because the world keeps changing and I don’t want to miss out• I am a pragmatic decision maker who is happy to back himself even when its unpopularFeel free to call me for a chat on +64 21 345 717Specialties: Customer Strategy & Experience, Customer Segmentation & channel management, Service Experience Design, Business Transformation, Strategic and tactical Sales, Sales and Service, Customer Care, Operational Excellence & Performance Enhancement, Capability Development, Business Case Development, Relationship Management