Stephen Guest Email & Phone Number

Controlling affordable and achievable IT support for non-profit and small/medium businesses• Providing security, system and technical support for clients• Supporting systems on Linux with DNS, email, Joomla, MS365, PHP and WordPress• Overseeing top tier customer care and requirements• Planning and implementing transformational change• Consulting with client executives on IT budget and planning for future services and expenditure• Defining strategic IT plan and management needs for companies and organizations• Managing application planning and deployment strategies

The company invests in property across the US. It is a real estate investment company that buys and sells property. It is also a company that educates other investors on how to make money in real estate.

Olympia, Washington, Us

• Changed the whole concept of IT support for the largest funded Bureau in the State Patrol.• Managed the integration of the statewide Enterprise Resource Planning (ERP) software project.• Member of the Policy and Planning section.• Led the senior management in vision setting to change from technology focus to responding to business needs.• Facilitating the division’s adoption of a containerization of software model from virtualization.• CJIS, CODIS and FBI IT security checked for access to criminal and protected data for law enforcement.• Provided the IT service delivery to the State’s 7 Crime Labs, Toxicology Lab and Impaired Driving Section.• Functioned as business liaison between IT Division (ITD) and other internal and external departments.• Managed the agency’s integration of the statewide Enterprise Resource Planning (ERP) software project.• Managed enterprise state and department-wide projects impacting over 5000+ end users.• Oversaw a high-profile legislated initiative involving multiple outside agencies and stakeholders.• Coordinated multiple department’s strategic technology plans, associated budgets and purchases.• Responded to House Bills, fiscal notes, court subpoenas and public disclosure.• Leader and mentor of teams of unionized IT staff with evaluations, hiring, training and expectations.• Collaborated with Fiscal Agents to build, manage and address expenditure in a government biennial budget.

Bellevue, Wa, Us

Teaching Linux installation, maintenance and administration using a hybrid method of lab time and online instruction. Focused on the Redhat/Fedora version of Linux using VirtualBox on WIndows 7.* Member of the NASCOM Advisory Board.* Advisor on Linux curriculum.

Tacoma, Washington, Us

• In charge of rebuilding day-to-day operations, help desk, call center, NOC, back office and project teams.• Proposed innovative solutions using emerging technology when and where appropriate.• Responsible for all technical aspects of managed IT support and infrastructure for 245 client sites.• Managed two line managers and a team of more than 15 enterprise system support engineers.• Supported enterprise IT using Office 365, in-house servers, hybrid and cloud technologies solutions.

Ramsey, Nj, Us

• Fixed the market with improved customer satisfaction KPIs by over 900% (nine hundred) within 6 months.• Recruited and directed IT support staff in Seattle and Chicago, 127 regional FTE’s giving 24x7 coverage.• Tracked client regulatory requirements and governance for compliance, including FDA, HIPAA and SEC.• Supported extensive and broad national client base (+1000) with call center, help desk and NOC including accounting, financial, insurance, legal, manufacturing, medical, property management & retail.• Installed and supported large multi-site multi-server enterprise solutions including Cloud migration.• Provided pre and post sales technical support and account management service.• Improved client documentation accuracy by 250% including complete project specifications.• Project manager for multiple complex enterprise software upgrades on up to full corporate wide IT infrastructure replacement.

Managed affordable and achievable IT support to non-profit and small/medium businesses. Directed all on-site scheduling and customer helpdesk services.• Managed services, maintenance and support of real estate agency’s infrastructure• Managed the IT support for companies and organizations within the Puget Sound region• Planned the design of websites with PHP/ASP/Perl/JavaScript/VBS CGI and client side code

One of the first, and the one that many copied, community focus networking services in the USA. It was one of the first Washington State ISPs. It worked with the City of Seattle to enpower the community through technology. With Seattle Public Library and City of Seattle, SCN setup one of the largest and far reaching community education programs. They worked with Virginia Tech as a pioneer of community based communication.I have been the President and Vice President of the Board of Directors for over 10 years.• Coordinated 78 technical and non-technical staff into 8 functional teams and prevented closure of the largest Seattle based ISP service serving 3665 local users.• Planned the unification of seamless email access service - including dialup and DSL.• Developed the planned upgrade of an open source SunOS service with Linux support.• Masterminded relocation of the 7 servers, 48 modems, telephone lines and center's infrastructure across downtown Seattle with less than 24 hours downtime.• Served in the role of President and Vice President of the Board since 1998.

Redmond, Washington, Us

I was the documentation release owner for Windows Mobile and the content manager for several technologies within the Mobile and Embedded Device (MED) platforms and devices division. Supporting both the Windows Embedded CE and Windows Mobile based devices.As the owner of the WIndows Mobile documentation release I was responsible for the MSDN version and the NDA documentation for OEM/MO vendors that make the mobile phones. I managed a team that maintained the commercialization documentation of Windows Mobile.The technologies that I owned included the Internet Explorer browsers, GPS Intermediate Driver, Live Search, Location Framework, Speech Recognition, Voice Command and Windows Live across all of MED's devices. I proposed a Microsoft wide centralized development support plan for IE.• Worked on War Team for consumer software with sign-off on project design and release approval.• Managed and tracked issues from fast-paced release schedule of multiple weekly drops.• Fixed the mobile browser experience reducing negative comments with 98% positive feedback.• Provided superior customer service, support and documentation, increased satisfaction by 73%• Supervised teams of 3-15 with sign-off of work for 10+ teams of PMs, SDEs and SDETs.• Collaborated with and supported internationally based teams including China, India and Europe.• Wrote, reviewed and assessed technical project management specifications at weekly war meetings.• Coordinated with Agile development teams for delivery of fast paced evolving Windows Mobile OS; full website release every 2 months and 3+ releases each week using MSDN and Cloud technologies.• Effectively drove innovative end to end service development on the MSDN and TechNet web sites.

Seattle, Wa, Us

Professor for Human Computer Interaction and Interaction Design. Created an updated module which was offered as an elective across the campus.

Phoenix, Az, Us

I have been the holder of several Chairs. These include Programming, Operating Systems, Web Technologies, Digital Communications, Telecommunications and Networking. Teaching classes from the BS in Computer Science, Business and others through to the graduate MS and MBA classes.• Created support environment for 78 Networking, OS, Programming and Web professional faculty.• Exploited a diverse personal background in global and R&D IT management roles for the benefit of technical MBA student learning.• Utilized on-ground expertise in class for networking, C, Java, JavaScript, project management, system admin. and OS support.• Member of the Academic Council

Orange, Ca, Us

Contractor at Microsoft on Windows Server 2003 IT Pro's deployment using VBScript and becoming one of the script gurus doing system level things others said could not be done in VBScript.Joined the Volt teaching team when they discovered my academic background. Taught many different classes including the guaranteed pass for the Project Management certificate for Microsoft and other IT company bound Project Managers.• Created base level service scripts which allowed a system manager to configure and deploy a complete enterprise architecture. Produced approximately 1500 lines of production code a week.• Wrote routines to setup predetermined practical scenarios including DNS, AD, LDAP, firewalls, routers, IIS servers, Exchange servers, routers and others services required in a global enterprise.

Develop and manage all projects. Build out all hardware and software architectures for the company and their customers. Customer technical liaison and manager of their help services.

Loughborough, Leicestershire, Gb

Research, publications and teaching in the areas of system usability, networking, distributed system and development. Mentoring and academic counselling students. PhD and MSc advisor.

Loughborough, Leicestershire, Gb

Phd, Computer Science (Software Usability)

Bsc, Computer Science W/ Business Administration

Education record