Steve Hancock Email & Phone Number

Roseville, California, United States

• Managed a multi-year Infor IPS project for a large city with over a $10 million budget.
• Managing multiple small projects for various private sector clients.
• Develop and instruct training classes for large multi-day training sessions as the primary Infor solutions trainer.
• Managing post go-live tasks for support and further implementation and change orders
• Gather requirements and configure the software to meet the requirements for all billing, cashiering and financial aspects of the software, interfaces and reports.
• Manage the finances around each project including the P&L’s, invoicing and budgeting, and all change order contracts and invoicing throughout each year.

• Managing 5 projects in various stages of implementation ranging in budgets from $250,000 to $750,000.
• Provide program management for clients post go-live to manage the support contracts, additional change orders and working with the client to sell additional services that would benefit the client.
• Develop and manage the project plan for each project within Microsoft Project.
• Manage the finances around each project including the P&L’s, invoicing and budgeting of support and hosting, and all change order contracts and invoicing throughout each year.
• Manage project resources to ensure on time and high-quality implementation of the project from start through post go live support.

• Provide lead analysis for implementation large-scale out of the box to highly customized software based on the Microsoft Dynamics AX platform.
• Develop and redefine best practice business processes, table codes, system configuration, training classes, and various types of documentation to include solution design documents, requirement documents, process flows.
• Communicate through formal presentations and documentation to all levels of city, county and agency management.
• Work with data conversion and integration staff to document, map data, define system interfaces and integrate standards documents.
• Train and mentor junior staff.

• Provide project management and analysis for implementation of small to large-scale out of the box to highly customized projects.
• Develop and redefine best practice business processes, table codes, full system configuration, training classes, and various types of documentation to include solution design documents, requirement documents, process.
• Develop all training material, manage training sessions and train as the primary trainer for various solutions to all customers.
• Continued work with customers on implementing new agency programs to minimize risk and maximize customer satisfaction.
• Communicate through formal presentations and documentation to all levels of city, county and agency management and elected officials.
• Work with data conversion and integration staff to document, map data, define system interfaces and integrate standards documents.

- Provide implementation of small to medium-scale NorthStar water utility billing projects..- Develop and redefine best practice business processes, table codes, system configuration, and training classes.- Continued work with customers on implementing new agency programs to minimize risk and maximize customer satisfaction.- Communicate through formal.

- Provide customer support and training for clients and internal staff using the Billing / Cashiering applications and Asset application.- Provide implementation of medium to large-scale Hansen cashiering, tax and water utility billing projects.- Develop and redefine best practice business processes, table codes, system configuration, and training.

- Provide quality assurance for a large scale ERP solution specializing in utility and tax billing applications.- Find, enter and maintain bugs within the bug database, then taking the bug fixes and turning the process into test scenarios to be automated. - Work with team members to uphold current best practice policies to ensure the best quality software.

- Managed quality assurance for the Research and Development Department and provided 2nd tier technical support.- Partnered with technical support in developing an external beta test and bug reporting system which streamlined input from customers and allowed greater quality development for existing and future projects taking into account customer needs..

- Managed all quality assurance for the Professional Services Department within a small aggressive start-up company.- Provided project assistance through all stages of the product life-cycle including use case development, functional and technical requirement development, testing, implementation, and post-implementation support.- Researched and created.

- Provided a high level of quality assurance leadership and testing in a highly critical and date driven software entertainment industry. - Defined and managed quality assurance projects and development relationships between LucasArts and Lucas Learning which led to the successful on-time release of 6 titles in 6 languages which received a combined 40+.