Steve Hart Email & Phone Number

Dover, Delaware Area

• Develops and implements social media, Search Engine Optimization (SEO), and other marketing efforts that increased annual wedding bookings by over 100%.• Works with industry vendors to establish mutually financially beneficial professional relationships.• Analyzes website data to determine the most efficient strategy for online marketing.• Develops online contracts and streamlines processes to enhance company productivity.• Responsible for company financial management.

Middletown, Delaware

• Designs and implements fund raising/cultivation strategies and programs• Creates, plans, and implements comprehensive strategies to achieve annual campaign giving goals • Acts as the primary contact for programs relating to the churches multi-million dollar land and building campaign; including coordinating with bank loan representatives, church board of directors, team volunteers, and congregation to keep program on schedule and within approved budget• Manages large scale fundraising efforts for church land and building pledge program; identifies and presents the need for pledges from members, collects and analyzes data, communicates pledge versus giving status to congregation to ensure giving against pledges stays on schedule to meet financial goals• Executes large corporate events within allotted budget and event timeline• Develops strategies, recruits volunteers, coordinates with board of directors, and successfully executes plans for fundraising to support communities in need. Examples include disaster relief support, elementary school equipment and school supply drives, Adopt-A-Family, Soles-4-Souls, and others• Supervises 4 member staff to execute plans and strategies to meet fundraising and giving goals• Works proactively to identify new funding opportunities for program priorities; conducts research into current, past, and prospective funders to identify viable sources• Stays current with all social media and implements, Eventbrite, Facebook, Instagram, Twitter, and Personalized Email including Thank-you videos• Works directly with the Marketing and Communications team on stewardship strategies and materials to further the priorities of the organization• Manages corporate, legal, human resource, and general office business• Attends weekly meetings with senior management with responsibility of maintaining an important presence for annual giving through a myriad of events, board meetings and communications – print and online

Camden, Delaware

• Developed and implemented social media, Search Engine Optimization, and other marketing efforts that increased annual wedding bookings from 15 per year to 35.• Worked with industry vendors to establish mutually financially beneficial professional relationships.• Analyzed website data to determine the most efficient strategy for online marketing.• Researched photography market supply and demand in high volume areas to establish competitive price points for quality of product.• Developed online contracts and streamlined processes to enhance company productivity.• Responsible for all financial bookkeeping.• Attended Reformed Theological Seminary as a full-time student pursuing a Master of Arts in Biblical Studies.

Greater Philadelphia Area

• Planned and managed advanced projects for multi-national clients with the goal of completing the project on time, on budget, free of discrepancies and clean.• Drove the activities needed to meet commitments and monitored hours applied to the work scope to insure alignment with proposal.• Managed milestones to insure the work scope remained on track and developed recovery plans when the work scope goes off track.• Communicated and collaborated with all interfacing departments as necessary to insure the smooth and efficient execution of the work scope.

Middletown, Delaware

Responsible for the strategic and day-to-day direction for General Aviation aircraft maintenance operations in a rapid response environment. The position includes accountability for operations and management for over 10 projects simultaneously. Ensures continuous improvement in processes and methods through the use of set-up reduction programs,training/development and creation of clear working procedures.Acted as focal point of contact and department manager responsible for the quoting, scheduling, project management, financial stewardship, and on-time delivery of scheduled and unscheduled maintenance for multiple makes of Bell, Sikorsky, Eurocopter, and McDonnell Douglas helicopters as well as multiple makes of Hawker Beechcraft, Pilatus, Eclipse Jet, Cessna, Piper, GippsAero, and Mooney fixed-wing aircraft. Worked towards operational goals and objectives for General Aviation aircraft maintenance and measures performance to achieving the goals. Establishes and maintains a performanceoriented work force with clear focused objectives that support the overallorganizational goals.Worked with other departments to provide support with regards to sales quoting, estimates, development of contracts, invoicing, scheduling, etc.Changed and improved processes in order to meet or exceed customer expectations.Regularly scrutinize the organization for breakthrough opportunities.

Middletown, Delaware

Simultaneously managed all phases of 20+ military and civilian projects from inception through completion in accordance with AS9100C and FAA rules and regulations.Managed ordering, shipping and receiving processes and schedules.Coordinated the preparation of proposals, business plans, quotes, proposal work statements and specifications, operating budgets and financial terms/conditions of a contract.Participated in the negotiation of contract and contract changes.Defined project scopes and managed scope change.Managed and controlled the cost, scheduling, and technical performance of projects/subcontracts.Acted as primary customer contact for project activities, leading project reviews with customer to discuss cost, schedule, and technical performance.Established milestones and monitored adherence to master plans and schedules.Identified project problems and enabled solutions, such as an allocation of resources or changing contractual specifications.

Middletown, Delaware

Developed standard operating procedures for training and authored a Federal Aviation Administration (FAA) approved training manual for the administration, delivery, and documentation of all training company wide.Created course curriculum and provided initial & recurrent training related to the policies and procedures of the organization and regulatory agencies such as the FAA, AS9100C, OSHA (HAZCOM, right-to-know, fire safety, lockout/tagout), EPA, and company emergency procedures.Authored and implemented specific program processes to achieve objectives through the training management of 150+ employees holding both management and technical positions.Administratively scheduled and managed all aspects of personnel management, assignment of technical responsibilities and training program support duties to meet Training Program course objectives.Identified processes deficiencies, performed root cause analyses and corrective action procedures as a qualified and integral member of company’s ISO 9001:2008 (AS9100C) internal quality auditing program.Scheduled and participated in employee assessment and evaluation with the leadership of maintenance, production, and planning and respective service managers.

Dover, Delaware Area

Managed, directed, and coordinated a 2 shift operation of 37 employees in the Maintenance Groups Training Management and Qualification Training Programs.Focal point for all aircraft maintenance training including contracted training programs and schedules, monitored and administered maintenance training for assigned personnel.Ensured actions taken directly as well as those by subordinate supervisors promoted an environment in which employees were empowered to participate in and contribute to effective mission accomplishment.Balanced workload and provided overall direction and vision to the subordinate unit chiefs on a wide range of maintenance and skill level upgrade training and administrative issues.Reviewed and structured organization to optimize use of resources and maximize efficiency and effectiveness of organization.Ensured actions taken directly as well as those by subordinate supervisors promoted an environment in which employees were empowered to participate in and contribute to effective mission accomplishment.

Dover, Delaware Area

Responsible for mentoring, supervising, counseling, training and certifying newly assigned entry-level personnel transitioning to the C-5 aircraft.Interpreted, identified, documented and analyzed all guidance and control training requirements for the $185M C-5.Meticulously reviewed technical training manuals for presentation development.Upon identifying technical manual mistakes; submitted corrections, changes, and supplements to manual writers to ensure absolute efficiency. Honed public speaking and organizational skills.Created lesson plans, plans of instruction, public speaking outlines and PowerPoint presentations for instructional delivery in four separate career fields using principles of Instructional System Design (ISD).Presented over 4,000 hours of instruction including basic maintenance training, guidance and control specialty training, pre-flight inspections, night vision goggle classes, and cardiopulmonary resuscitation courses.Served as Master of Ceremony for retirement, graduation, and award ceremonies.Regularly briefed avionics technology advancements, performance reports, inspection results, and policy to senior military and government officials.Managed and upgraded AMC training course documents and proficiency requirements.Established training standards, measurements, and objectives required for skill level completion.Advised C-5 Air Force bases on training standards and required instructional tasks.Developed, produced and validated guidance and control system course curriculum used Air Force-wide for C-5 maintenance training.Populated and maintained 650 question AMC electronic testing database. Conducted daily staff meetings to brief current events and ensure compliance with training and productivity standards.

Dover, Delaware Area

Established and scheduled maintenance priorities, implemented written plans and directives and acted as the responsible Airman for certifying the airworthiness of multi-million dollar aircraft.Diagnosed malfunctions using technical manuals, schematics, diagnostic software, wiring diagrams, and test equipment.Responsible for upgrade training involving on the job training and career development courses.Executed appropriate maintenance actions and measures to increase reliability and productivity.Documented daily maintenance activities into military work hour tracking and supply inventory database.

Bachelor'S Degree, Organizational Management, 3.79

Majored in Organizational Management. Graduated Cum Laude.

Associates Avionic, Systems Technology

Majored in Avionic Systems Technology.