Slow Roll Detroit is a non profit organization dedicated to community outreach through weekly bicycle rides and events. Activities include:* Ownership, analysis, and maintenance of a 27,000 member database - focusing on registration and revenue increase opportunities. * Developed policies and procedures for the membership function. * Recommended modifications to the web front end to simplify the new member process. * Documented and recommended improvements to the order… Show more Slow Roll Detroit is a non profit organization dedicated to community outreach through weekly bicycle rides and events. Activities include:* Ownership, analysis, and maintenance of a 27,000 member database - focusing on registration and revenue increase opportunities. * Developed policies and procedures for the membership function. * Recommended modifications to the web front end to simplify the new member process. * Documented and recommended improvements to the order fulfillment processes* Assist with marshaling the rides. (4 years) * Tools Utilized - the Star Chapter application and Microsoft Office Suite (Excel, MS Access) Show less

As a respected adviser at Comerica, provided Senior Decision Makers with information, analysis, and recommendations to improve operational performance in the following capacities:* Technology Life Cycle Management (TLCM) process owner: ** Chief Architect and Subject Matter Expert for TLCM Configuration Management DB. ** Successfully developed and managed this program for 7 years ** Consistently passed compliance examinations with federal regulators. ** Expanded the… Show more As a respected adviser at Comerica, provided Senior Decision Makers with information, analysis, and recommendations to improve operational performance in the following capacities:* Technology Life Cycle Management (TLCM) process owner: ** Chief Architect and Subject Matter Expert for TLCM Configuration Management DB. ** Successfully developed and managed this program for 7 years ** Consistently passed compliance examinations with federal regulators. ** Expanded the program from 12 enterprise applications to all 540 applications in the environment. ** Advanced access methodology to Excel spreadsheets to Self Serve Intranet front end (SharePoint). ** Tools used include Tableau, SharePoint and the Microsoft Suite (Project, Word, Excel, MS Access)* Developed Application Health Check system and process for applications requiring high availability.* Created and implemented department wide standardized (ITIL) operational metrics for incident management and problem management. Implemented cross discipline problem reviews that improved the root cause resolution rate from 50% to 75%.* Improved operational processes:** Service Level Agreement (SLA) process owner. Developed and improved SLA process and templates. ** Software Escrow process owner. Developed a Level 1 Software Escrow process. ** Implemented project to production support transition process improvements:*** Added production support review at key project steps to the Organizations Methodology *** Developed and improved system requirements template.*** Developed an application support estimation tool that automated post implementation support estimation of 166 projects per year. Show less

* Led technicians in all life cycle phases of Financial, Corporate Planning, Customer Info and Compliance applications leveraging IBM-MVS, Mid-range, ASP, and Client Server technologies. Focused on staff development and maximizing the efficiency of the labor pool. Managed client expectations using transparency, negotiation, and data driven decisions to produce consistently positive results. * Supported General Ledger, Payroll, HR, Fixed Assets, Purchasing, Customer Service, Sales Force… Show more * Led technicians in all life cycle phases of Financial, Corporate Planning, Customer Info and Compliance applications leveraging IBM-MVS, Mid-range, ASP, and Client Server technologies. Focused on staff development and maximizing the efficiency of the labor pool. Managed client expectations using transparency, negotiation, and data driven decisions to produce consistently positive results. * Supported General Ledger, Payroll, HR, Fixed Assets, Purchasing, Customer Service, Sales Force Management, Currency Transaction, Anti Money Laundering, Fraud and Accounts Payable applications.Key Accomplishments: * Along with succesfully implementing over 20 system upgrades, the following > $1MM projects were implemented on time and within budget with scope and ROI achieved:** Corporate planning system: This implementation was a success. My client gave the keynote speech at the vendors annual conference. ** Data Warehouse: Negotiated alliances in the siloed organization. Data integrity was increased, and user groups were created at the grass roots to assist in achieving reporting efficiencies. ** Workstation upgrades. Managed complex concurrent implementations between the 6,000 workstation upgrades and 150 ongoing projects. * Partnered with training to implement PMP Certification training. Was the first to certify.* Chartered the Comerica Project Professionals forum. This horizontal project management forum focusing on sharing sharing best practices and helping troubled projects. 130 PMP certified professionals joined this forum. * Partnered with clients to maintain good working relationships via shared prioritization of work, staff development, goals and visions. * Always shared with the usual PMP best practice documents including requirements, design, issue/change/scope logs, and project schedules using MS Project, MS Office Suite, ROI and earned value.* Promoted to special position, recovered troubled projects, and updated the organizations best practices. Show less

Diversity Coordinator for the Information Technology (IT) Department (Volunteer position):* Principal Designer of the Masters of Diversity Awareness program:** Developed the structure and initial curricula for the program** Socialized the program with Stakeholders in IT ** Expanded the program throughout the Corporation. ** Result: The program is a grass roots "self improvement" initiative that helps one become more aware. Every Comerica colleague is required to perform… Show more Diversity Coordinator for the Information Technology (IT) Department (Volunteer position):* Principal Designer of the Masters of Diversity Awareness program:** Developed the structure and initial curricula for the program** Socialized the program with Stakeholders in IT ** Expanded the program throughout the Corporation. ** Result: The program is a grass roots "self improvement" initiative that helps one become more aware. Every Comerica colleague is required to perform activities to expand their awareness using the program. * Worked the with the Organizations Diversity Round table to expand the affinity group concept:** Result: Three new affinity groups were created while I was involved.** Result: Comerica was highly regarded by various Diversity groups for progress made. I am a strong supporter of diversity in the workplace as it has so many benefits. I was the principle architect of Comerica's Master of Diversity Awareness (MDA) program. I championed the program and socialized it throughout the organization. The program was embraced by the Management Executive Committee and is now required learning for the entire organization. Show less

Performed primary technical support on the MSA payroll and the Computer Power Incorporated (CPI) mortgage servicing application. I optimized work processes 80%, which allowed me to be available for an opportunity to also fill an executive information position, assisting Michigan National Banks mortgage subsidiaries CEO.I performed detailed analysis on the Mortgage portfolio and discovered inaccuracies in the organizations portfolio calculations. I was able to clean up and present more… Show more Performed primary technical support on the MSA payroll and the Computer Power Incorporated (CPI) mortgage servicing application. I optimized work processes 80%, which allowed me to be available for an opportunity to also fill an executive information position, assisting Michigan National Banks mortgage subsidiaries CEO.I performed detailed analysis on the Mortgage portfolio and discovered inaccuracies in the organizations portfolio calculations. I was able to clean up and present more accurate data in ways that executives could easily understand. I would attend regular meetings with Michigan National Banks Independence One Mortgage Corporation ( IOMC) management committee to both obtain requirements on and provide consultation on reports and analysis of data.. Show less

Formed a consulting business that supported 5 small business. (A trade magazine, cell phone sales organization, CNC/DNC tooling company, video productions company, and a marketing/mailing list data share organization). Developed tools for these customers using a Netware-lite/ Dataflex environment, focusing on customer mailing lists and customer research/marketing applications. .

Highland Superstores (1989-1991)Supported Highland's payroll and human resource departments as an application support professional. Maintained the vendor product and customization, and created methods to improve quality and reduce time of installation of MVS Mainframe/COBOL upgrades. Created CICS (online) enhancements and interfaces into payroll systems by creating an application to handle human resources benefits changes.Compuware (1986-1987)Supported a variety of non… Show more Highland Superstores (1989-1991)Supported Highland's payroll and human resource departments as an application support professional. Maintained the vendor product and customization, and created methods to improve quality and reduce time of installation of MVS Mainframe/COBOL upgrades. Created CICS (online) enhancements and interfaces into payroll systems by creating an application to handle human resources benefits changes.Compuware (1986-1987)Supported a variety of non mainframe platforms during this exciting period (VAX, PrimeOS, Honeywell Multics; COBOL, PL/1)GM/SofTech (1979-1986)Lead technician and subject matter expert for a Multics-PL1 financial spreadsheet package, A distributed processing / relational database package that was cutting edge for its time (1979-1983), supported after hours on consignment (1983-1986).After earning MS, developed and supported solutions for GM's Corporate Graphics System (CGS) which was a Computer Aided Design (CAD) package. Also developed CAD/CAM interface logic to translate surfaces to cutter paths in multi axis CNC machines. Developed software in IBM-PL1. Show less

Managed the implementation of an IBM System 36 RPG Point of Sale solution. This solution integrated sales, inventory, warehousing, and cashiering functions. Also, developed the support structure, creating facilities, application support, and help desk functions.

Instructor of Computer Concepts, Basic and COBOL programming at the local junior college.