Steve Havill Email & Phone Number

California, United States

San Francisco Bay Area

Conscia Ventures is a coaching and consulting firm specializing in serving consciously-minded leaders, entrepreneurs, change agents, and professionals to activate one's unique Purpose, understand the emerging Conscious Business landscape and incorporate forward-thinking best practices and operative principles so you can powerfully deliver on your declared mission and organizational purpose.Our coaching services are focused on working with inspired individuals and professionals committed to their personal growth and expansion by leveraging the Certified High Performance Coaching® model and leading-edge new economy ideas to reach new levels of clarity, energy, courage, productivity, and influence to break through life’s barriers and experience the highest levels of on-purpose performance and personal fulfillment. To see the real-world results shared by my clients, check out http://www.consciaventures.com/propsTo schedule a complimentary Conscia Coaching Strategy Session or Conscious Business Discovery Session, visit www.schedule.consciaventures.com/ or email info@consciaventures.com.

San Francisco Bay Area

In my role as HeartMath Community Activation Facilitator, it is my incredible honor to be a steward to an incredible global community of Certified Professionals representing countless industry verticals and impact areas around the world; impact entrepreneurs, healthcare, corporate, military, municipality, etc.The mission of HeartMath is to Activate the Heart of Humanity by helping leaders and impact makers recognize and connect to our deep resilience, heart-intelligence and inherent wisdom; the HeartMath system is foundational in our activating our mission to elevate individual, social and global coherence.HeartMath is deeply aligned with my own Purpose, passion and mission to Live and Lead with Heart.To learn more about HeartMath and it’s incredible mission visit:https://www.heartmath.com/https://www.heartmath.org/https://certified.heartmath.com/user/steve-havill/To access to a FREE gift of the HeartMath Experience Program go to: https://bit.ly/HME_FreeProgram

San Francisco Bay Area

We exist to elevate humanity through business and support leaders, like you, in creating impacts that are both positive and profitable. Our goal is to serve our community in cultivating and sustaining conscious business. This goal is embedded in everything we do – creating community, holding events, providing education and sharing inspiration.

Santa Clara, Ca

Responsible for cross-functionally collaboration with management and key leaders to identify opportunities and challenges and implemented corrective solutions with the ability to measure, monitor and assure ongoing scalable performance improvement. Developed a robust set of core performance metrics against targeted sales goals using Tableau analytics to calculate and present key performance indicators (KPI) using volunteer resources. Integrated multiple fragmented data sources into one comprehensive Tableau report to provide a robust weekly summary dashboard for measuring sales performance against goals. Created and implemented monthly sales rep commission tracking system in conjunction with finance to more effectively track, manage and pay commissions to internal and external sales teams.

Santa Clara, Ca.

Re-designed and implemented a scalable worldwide partner/reseller program which streamlined the existing reseller model by adding a three-tier flat rate pricing model to pre-quality sales improving partner satisfaction and program strategy, resulting in a 34% increase in partner generated revenue. Developed updated partner collateral, including welcome packet, marketing materials, promotional items, branded certified partner logos, partner certificates, posters, labels, decals, etc. Redesigned online partner solution portal to streamline order placement, access promotional materials, track history, edit user profile and monitor tracking of passive commissionable referrals.

Santa Clara, Ca

Coached and managed team of ten consumer sales agents outsourced in India, implemented a performance management model and established a weekly summary performance dashboard of KPI’s (key performance indicators) leading to a 42% increase in sales productivity. Implemented a 3-step customer centric engagement model to better understand customer needs, present service options and qualify prospects, resulting in a 75% reduction of non-sales tasks by optimizing IVR navigation modules and improving overall value engagement efficiency. Facilitated in-sourcing migration from India of consumer sales team to our corporate facility; led customer experience & escalation management training and implemented a performance management model resulting in an increase in revenue by 90% and in customer satisfaction by 55%. Handled top level escalations with upset customers, implemented escalation management model and effectively trained key team leaders, resulting in a significant improvement in customer retention.

Santa Clara, Ca

Managed relationship for our major enterprise customers such as Staples, Microsoft and Iomega to increase customer adoption of our services, conduct regular performance reviews and identify opportunities to increase sales and optimize service experience. Handled top level escalations with upset customers, implemented escalation management model and effectively trained key team leaders, resulting in a significant improvement in customer retention.

Lake Tahoe, Ca

5-year sabbatical, rebuilt home in Tahoe, world travel and pursuit of personal goals and passions

Santa Clara, Ca

Managed multiple mission-critical projects, specialized in cross-functional department collaboration of CRM enhancements, data integration & other strategic deliverables. Scoped, documented and managed functional CRM requirements, facilitated communication between developers & end users, conducted pre-release testing and product roll-out training. Moderated complex team communications in person & via conference call between multiple local and global teams facilitating the successful resolution of key projects & customer service issues.

Santa Clara, Ca

Hired, trained and managed a Customer Advocacy team on company practices, policies and information systems; and developed streamlined procedures & best practices for service excellence. Developed, deployed and managed customer feedback and quality assurance solutions by becoming the trusted voice of the customer (VOC) as a bridge-builder to internal staff; provided weekly status reports to executive management on opportunity areas, service related issues and problem resolution.

Martinez, Ca

Developed marketing strategies for client acquisition and relationship management to assure customer satisfaction & retention by understanding customer’s specific needs & objectives. Managed sales & operations for production of graphic design projects including identity packages, pre-press digital media, advertising signage, target marketing and public relation campaigns. Established step-by-step procedures & operations guidelines to clarify client expectations, ensure quality control and improve customer communications related to project specifications & timelines. Researched, established and maintained vendor and strategic partnerships for third-party service outsourcing expanding our product offering scope and unique value proposition in the marketplace.