Steve Heap Email & Phone Number

After a long (and continuing) career in the International Telecoms world, Steve is devoting more time to his photography business, producing and impressive stock photo portfolio as well as beautiful fine art images that are gaining traction as dramatic prints on office and home walls

Steve Heap is a highly experienced senior technology consultant with special emphasis on international telecommunications. His experience in the termination of international voice calls, mobile services, advanced routing and peering strategies coupled with an overall global business savvy provides immediate value to communications companies.

Montreal, Ca

As Chief Technology Officer for Hot Telecom, Steve is responsible for consulting at a senior executive level to major international carriers on topics such as the evolution of International Communications and the development of IPX strategies to meet the global needs of mobile operators. He also contributes to analytical reports on key areas of interest, such as IPX implementations status and Customer Requirements for international interconnect. He maintains a specialism in International Telecom Fraud and regularly speaks at international gatherings on the topic.

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Arbinet operates a voice and data exchange with over 800 members ranging from the largest PTTs to small VoIP service providers and provides intelligent routing and peering services to assist in terminating calls around the world. Reporting to the CEO to establish and implement the technical and business evolution plan for the company and market to the industry.• Developed and launched a unique approach to VoIP Peering – the SPIDER Registry - and serve as the Chairman of SPIDER Registry, Inc. • Grew the Arbinet peering community to 85 service providers with 300M customers in less than 12 months• Developed an industry leading approach to mobile portability• Developed and launched a DID Exchange to allow service providers around the world to offer out of area/out of country numbers to their customers• Directly managed the evolution and sales of the Data Exchange, meeting the needs of content providers and ISPs

RFID Exchange – www.rfidExchange.com – provides independent consultancy and advice on RFID (Radio Frequency Identification Equipment) implementation to assist companies meet the requirements of the Department of Defense, Wal-Mart and others to tag all incoming products with RFIDs. Operate www.rfidexchange.com web site - a unique reference site for all things RFID!

ePHONE Telecom is a next generation VoIP service provider offering a mix of wholesale and retail telephony services using Cisco VoIP gateways supported by the MINDCTI service creation/billing system. Key member of the Executive Team responsible for all aspects of operation/development of the company from sales through system design, network engineering and operations.• Launched pre-paid card service in Canada with underlying network and operational capability in 60 days. Increased sales from zero to $400K within 30 days• Established overseas gateway/international terminations in Guatemala and El Salvador with supporting commercial agreements to increase wholesale business from $200K to $500K per month in less than 3 months• Introduced new Cisco technology to significantly reduce the cost of international service• Upgraded billing and service systems to latest MIND and Oracle releases with no downtime to customers

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A Goldman Sachs funded start-up company creating an innovative global IP backbone to provide Internet transit and leading edge MPLS based guaranteed connections on a global basis. Responsible to the CEO, to define, design and develop the product/network solutions, install and bring the service platform into service, provision and operate customer services. • Managed the acquisition of Telia Internet, Inc. – a major US Internet dial-up service provider• Managed “dial” business to cash flow positive.. Negotiated all vendor contracts for a new Cisco GSR router on wavelength network, using “bankrupt” Cisco routers at 15% of list with “pay as you grow” OC48 wavelengths. Many of the commercial/pricing deals were (and are) unique in the industry• Installed, commissioned and brought the 10 city network into service with full interoperability to the existing IP backbone in less than 120 days• Designed, tested and launched a new suite of Products based on latest MPLS capabilities.

Ca

Teleglobe is a global voice and data wholesale carrier with an extensive range of products and capabilities. Responsible to the CEO for developing the company strategy, gaining Board Approval, negotiating the key underlying partnerships and contracts, technology selection, planning, engineering, implementation and operation of the leading edge service platform around the world. This global capability was the key factor in the $6B acquisition of Teleglobe by BCE in February 2000.Responsible for:Contracts and Implementation for global transmission network including dark fiber and optical DWDM equipment, submarine fiber pairs, IRUs, satellite capacity and leased circuits.Provisioning of network and customer service.Engineering and implementation of the transmission networkNetwork Operations and customer service centerEngineering and implementation of the DWDM network, VoIP platform and ATM network in Teleglobe.

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Concert Communications was the international joint venture established by British Telecom and MCI in 1994 to provide leading edge global services to multinational corporations. • Established viable partnership arrangements with BT and MCI’s global partners• Developed Managed IP solutions for major corporate customers• Developed commercial and technical solutions for interworking with multiple Partner networks• Developed plan for integration of BT and MCI International networks• Designed Global card offering combining best of MCI and BT solutions• Launched the Concert Inbound Service – the world’s first Global Intelligent Inbound Service for major call center operators• Systems and processes to support launch of Concert Virtual Network Service – the world’s first Global intelligent Voice service• Design and development of Concert’s common inventory system, global trouble management and billing systems

London, Gb

Established and managed BT's Central Operations Unit - a self contained unit of 300 people responsible for management of the UK's Domestic and International telecoms network.• Network Traffic Management - both national and international NMCs• Network Planning – planning and managing the migration of all traffic onto BT’s digital network• Transmission capacity management - allocation and restoration• Initial introduction of SDH ( SONET) in the UK• Introduction of the Flexible bandwidth service in the UK based on Newbridge equipment• Introduction of the UK's Freephone service based on Lucent switches and intelligence• Introduction of a national VPN/Centrex service based on Nortel switchesThe role involved hosting numerous senior customer visits to BT’s premier public relations center, as well as many internal PR events.