Steve Hebert Email & Phone Number

Atlanta, Ga, Us

Delivery Stream Engineer for Retail Engagement products and services within the Dealer Software Solutions Portfolio.

Dallas, Texas, Us

Enterprise Agility Transformation consultant focused on delivering business value and advisory services through multiple disciplines supporting client agility journeys. Some project highlights include:• Served as Enterprise Agility Transformation Advisor as part of a large Customer Experience and Digital Transformation program. Developed program operating model improvements to align workstream and role responsibilities with business value drivers. Led Data Strategy and Management transformation efforts to support the program and Agile Ways of working. Responsible for 15+ scrum team product feature delivery, focused on product roadmap alignment to business value drivers and executive reporting • Led Product Management practice for large application modernization transformation program to migrate application services to AWS Cloud. Delivered product management maturity assessment, coached product and engineering leaders on iterative team engagement improvements and implemented prioritized improvements to align teams with Spotify Model. Developed, maintained and executed integrated product roadmap spanning 8 scrum teams and multiple Cloud COEs• Let Design Thinking engagement for Claims application development on Azure Cloud. Developed and facilitated Design Thinking workshops spanning 4 continents and covering 5 discrete line of business operations. Developed change management plan to move lines of business to the same product workflow with targeted usability improvements and supporting communications• Led Data Strategy effort for strategic insights group driving business development and investment for a large restaurant company. Developed data strategy workshop agenda, facilitated workshops and supporting material outputs. Assessed data driven organizational maturity and recommended prioritized use case accelerators. Supported development of overall business case for corporate investment including 3 year roadmap for strategic prioritized initiatives

Atlanta, Ga, Us

Served as PMO and Portfolio Management Service Offering Lead for the US. Built POV, sales materials, delivery tools, and aligned to current FTE skillsets. Designed strategy for future state offerings inresponse to client needs. Supported proposals and pursuitsLed IT Strategy engagement to design, implement, and maintain remediation solution for high risk‘Shadow IT’ assets for large Financial Services Firm. Led Discovery sessions with executive leadership in IT, Risk, and Business Stakeholders, iterative development of solution playbook, testing of playbook with assets, and scaled rollout across all business lines across the bankManaged PMO for Global Finance Transformation Initiative at a large International Beverage company,including PMO design and implementation, facilitated PMO transformation and adoption by executivestakeholders for 3500+ impacted resourcesLed Program Management activities for Global Finance Website Migration and development of ContentManagement System (CMS) for Finance. Coached Product Owner on Scrum Sprint engagements, Product and Release Acceptance activities and Release. Supported User Story development for Sprint Team review. Facilitated Change Management, Communications, and Training activities for user adoption across the Global Finance user communityServed as Product Owner for Content Management System (CMS) as part of Finance TransformationInitiative for a large international beverage company. Partnered with Finance Senior Leadership onProduct Requirements to build out collaboration needs between content and Finance Community.Coached Finance Executive Leadership on Agile Operating Model and Product Management needs, prioritized and maintained detailed product backlog, and developed/maintained product roadmapServed as Digital Transformation Practice Liaison for local office, bringing thought capital, POV andexpertise to local engagements and pursuits

Atlanta, Georgia, Us

• Initiated, developed, and implemented PMO transformation via implementation methodology improvements leveraging industry best practices to provide for more efficient delivery and stronger C-Level visibility into project milestones/activities• Managed 2 Platform Implementations as single POC for a large international financial institution, leveraging Agile Scrum development, representing $1.6MM in Services• Scoped additional work and strategy for future phase deployments, including SOW management, financial and resource estimation • Managed 2 teams of 20+ resources internally to drive project activities and maintain scope, schedule, and budget requirements

Dublin 2, Ie

• Managed Order Management & Integration Services Development team consisting of client, third party vendor and Accenture resources spanning development, QA, and IT Ops for over 20 deployments and up to 10 projects at a time. Managed Accenture resource pipeline, demand/resource management, issue management, QA/defect management, SLA management, invoice and accrual generation for up to 15 offshore resources• Managed Portfolio for Corporate Marketing Operations applications; managed schedule, financials, issues, risks, and scope as E2E Project manager for 5 projects and 40+ resources, coordinating across Application Development, QA, IT Operations, and Vendor software/service providers through all SDLC phases.• Led Application Development Reporting Initiative using Tableau Desktop and Server applications; performed E2E Management, Analysis, Design, Build, Testing and Deployment of 32 metrics through multi-phase engagement for Director and Executive monthly consumption.• Led Application Development Methodology Transformation Project, combining deliverables and criteria to eliminate 50% of documentation and 76% of required documents for more efficient App Dev delivery

Atlanta, Ga, Us

• Directed Transportation Program Upgrade implementation for largest home improvement retailer, representing $4MM in services over 2 years• Managed 7 projects across US and Canada operations simultaneously, requiring 28 internal resources staffed in US and India • Led first integrated program solution of WMOS, TLM, and MIF products, requiring C-Level updates on key milestones, risks, and strategies on a bi-weekly basis• Analyzed and revised detailed business requirements for significant overhaul of Inbound Appointment Scheduling functionality, leading to $1.2MM in services opportunities• Designed 3PL solution for Australian retail client leveraging blend of base and enhancement features, leading to a 60% increase in 3PL revenue in first month of implementation • Worked directly with product management on client requirements going into future base application releases