Assume full responsibility in strategy development and execution of programs with a focus on resolving complex problems related to business strategy, performance improvement, and program planning /execution for clients in the healthcare sector. • Manage and lead teams of approximately 15 subject matter experts, such as data analysis, supply chain, product, process improvement and finance. Assist and direct teams negotiating with clients as issues or questions arise concerning project scope, objectives and delivery dates. • Collaborate with internal teams and partner directly with leaders including Vice President and C-level leaders in handling operational scope and capital program budgets of more than $100M.• Tactically develop a strategy to execute complex enterprise-wide programs of strategic importance to client organizations i.e. digital consumer engagement program for an $8B integrated health system. • Formulate an effective overview of the customer journey to assess current gaps, challenges, and goals by working closely with cross-functional teams across marketing, technology, customer services, and providers.Results- Developed a value framework and financial model for a business case valued at $200M for a five-year program investment, while directing various teams in defining, designing, and executing an enterprise-wide digital consumer engagement program for an $8B integrated health system.- Initiated business readiness program for $17B regional health insurer, which converted approximately 900K customers from legacy systems to new scalable claims administration platform as well as executed Rapid Response Model to triage customer-impacting deployment issues and backlog, yielding a 60% resolution improvement.- Drove efforts in initiating a program that took control of underperforming insurance product, as well as immediate savings by deploying a disruptive model which delivered 8X ROI in first two quarters and 2X the planned cost savings for client.

During a nine-year tenure with Fireman’s Fund/Allianz AG was promoted into three different leadership roles that focused on leading increasingly complex strategic and operational transformation and improvement programs across the insurance organization such as IT, PMO, and customer service organizations while managing a team of up to 30 members and budgets of up to $300M.• Earned selection as interim VP for project management and process improvement organization responsible for a $100M portfolio. Results:- Achieved a 20% improvement in customer satisfaction covering business and technology by planning and implementing process and cost improvements hen copy bullet points from resume (top 60-70%)- include team size if person led a team.

• Supervised a team to collaborate with Allianz counterparts in creating a 5-year technology operating model.• Took charge of forecasting and planning $300M annual budget.Result- Gained a shared services organization of 600 team members across 5 locations by implementing a transition plan and change management program for a merger with Allianz Life.

• Assumed full accountability in technology strategy, planning, and leadership of major programs for $1.2B Commercial Business division.Result• Obtained $60M in savings over a five-year period by leading the development of a next-generation enterprise underwriting system.

Recruited to recommend and implement a new content management system, continued on as a consultant to senior leadership. Focus on business case/benefit model development; and working directly with major agency partners to identify and implement process and tool improvement initiatives.

Handled large account management and led execution teams at a pioneering internet consulting firm while designing and implementing interactive business strategies for Fortune 500 Clients.

Cultivated strategic partnerships and alliances for the first of its kind online insurance marketplace, which resulted in 100% retention and an increased client base while directly accountable for major partnerships with State Farm, Allstate, John Hancock, and CNA.