Steve Hewes Email & Phone Number

Columbus, Ohio Area

Managed a team of project management professionals responsible for leading the implementation of projects supporting the Retail and Business Banking segment (650+ Retail branches, branch operations & support, network of over 1,400 ATMs, Marketing, 450-colleague Call Center, Online & Mobile Banking, Credit/Debit Cards, Business Banking and Deposit Products). Direct management responsibilities included team leadership and mentoring, program management and resource utilization, project prioritization with key segment partners, business case development, budgeting and financial forecasting, securing support partner engagement, issue resolution and executive progress reporting.Served as Project Manager for high-visibility initiatives focused on new Retail product offerings, legal/risk/compliance, and revenue enhancement; partnered with multiple business segments across several levels of management. Directed business segment teams to identify and implement process improvements.Served as senior Mergers & Acquisitions professional for Retail & Business Banking. Led all due diligence efforts, including market opportunity analysis, identification of branch consolidations, financial and staffing modeling, and executive presentations with recommendations for 35 opportunities. Established and managed the Retail & Business Banking Program Management Office (PMO) and successfully led the integration/conversion of FDIC-Assisted and Bank Invited acquisitions ($20 billion deposits), through teams of 75+ colleagues. Led conversion weekend Command Center to ensure smooth transition of customers; responsible for satellite command center(s), and all communications with branches and executive management on conversion status.

Columbus, Ohio Area

Strategic consulting for business performance improvement, operations program and project management, and Bank One/JPMorgan Chase merger leader for development of consolidated processing locations, systems, staffing and best practices.Key team member on 6-month restructuring initiative for global operation. Performed due diligence to identify current environment and presented findings to senior management; identified priorities and led implementation of targeted improvements. Resulted in performance improvements of 50% in processing operations, efficiency and customer service.

Columbus, Ohio Area

Implemented business performance improvement programs with significant bottom line results.Led Bank One/First Chicgo NBD deposit operations merger efforts for strategy on locations, systems, staffing and best practices. Project management lead role for process improvements (>$1.5 million annualized) at national processing location.Led the national consolidation projects over a 3-year period for all targeted deposit operations and regulatory processing functions into a newly-created 425-associate operation in Baton Rouge, LA. Developed incentive-based compensation program, resulting in operational efficiency improvements of 35% over 3 years. Implemented internal controls for risk, compliance and reporting scorecards to monitor progress against financial and customer service commitments.

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