On average contact centres save £71,000 per year after working with us. We understand that in the current economic climate local authorities and housing associations are looking to save money, we can help you achieve significant yearly savings by improving your contact centre efficiency. EXPERIENCEWorking with Southampton City Council, Ipswich Borough Council, The London Borough of Haringey and many more we have come to understand the unique challenges faced by local authorities. CLIENT RESULTSWe helped Haringey council achieve operational savings of £200,000 after improving their caller experience. This involved a full re-design of their call flows with a focus on channel shift where possible. All IVR messages were then recorded with a professional voiceover to provide a consistent experience. RESULTS51% reduction in council tax enquiries80% of school enquiries moved online22% reduction in calls reaching a live agentOperational savings of £200,000 per year. Quote from Samantha Larner - Project Manager“My experience of working with iNarrator has been brilliant. Superbly professional, really focussed on the vision and understood our problems. It’s like we’re all one team. I would recommend any organisation to work with iNarrator to fix their IVR.”Take a look at the video testimonials and case studies at www.IVR-Recordings.co.uk CONTACT DETAILSAvailable on 0161 820 1382 or steve@iNarrator.co.ukSPECIALTIES: Professional Voice MessagingContact Centre ConsultancyIVR Workshop & Discovery DaysIVR Call Flow Design & Script WritingIVR Voice Prompt RecordingIn Queue & On Hold Messaging On Hold Marketing Audio BrandingVoiceover Recording & ProductionLet us take away all the risk ok working with us.GUARANTEEAll work is backed by our 5 Point Guarantee1. We Guarantee You’ll Love Your Audio Or We’ll Re-Record It For Free2. We Guarantee To Hit Your Deadline3. The Best Quality Audio At The Best Price4. We Only Use Experienced Full Time Professional Voiceovers5. Future Message Updates With The Same VoiceoverSo there you have it... there’s no reason not to work with us!
Listed skills include Marketing, Management, Call Centers, Sound, and 19 others.
