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Parts to Ride, Inc’s goal is to provide the highest quality used parts at guaranteed low prices while also maintaining an exceptional standard for customer service. We want to earn the repeat business from our customers and we can only do this by being honest and offering our expertise whenever possible. We mostly deal with motorcycles but currently have moped and ATV parts as well.As co-owner of a start-up company there isn't much that isn't my responsibility. Everything from Finances, Acquisition of Inventory, Inventory Management, eBay Management/Sales, Shipping and even physically stripping the motorcycles if needed.

Job Responsibilities• Technical resource for Design Desk• Execution and conclusion of projects on-time and on-budget• Works closely with Clients assigned vCIO and NetAdmin to understand project requirements and deliverables• Conducts a knowledge transfer to internal and external resources upon project completion • Escalation contact for the Dispatcher and Service Desk• Communication with the Service Manager with regards to events and changes transpiring at Client sites• Any other assigned duties

We specialize in providing outsourced IT services for small and mid-sized companies. Our clients represent various industries, including but not limited to professional services, finance, manufacturing, healthcare and services companies that have sophisticated IT needs.The Director of Operations is responsible for managing the lifecycle of services delivered to our Clients from the opportunity identification stage through to ongoing client support and operations.Subsequently, the position is responsible for managing the operations, technology and Profit & Loss of the services business, support the Company’s delivery of best-in-class services to a growing community of clients, striving to enhance the value of our services, improve client relationships, and seek ways to further expand service offerings to meet client needs.

The Service Manager’s primary responsibility is to manage the activities of the service delivery team to achieve the best possible outcome for our Clients and the business on a daily basis. They are responsible to ensure service and support is provided to Clients within agreed upon service levels (SLA’s).This position requires a high level of self-discipline, customer service, and technical skill (networking and Microsoft technologies). Strong organization skills are important to keep track of all tasks, because the job requires a great deal of switch-tasking.

Job Responsibilities• Provide a high level of customer service with a positive attitude at all times• Work reactive issues (Client submitted or monitoring generated) remotely and onsite as needed within committed Service Level Agreements (SLA’s)• Pay close attention to detail while performing technically detailed tasks • Deals effectively with stressful situations focusing on the best outcome for the Client• Has willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members • Articulate technical information clearly and simply to non-technical people• Implement Small Projects• Assist Project Engineers on Larger projects• Assist NOC Chief complete reoccurring Centralized Services tasks • Self-motivated and is self-directed when necessary • DAILY time entry accounting for at least 9 hours• Any other assigned duties