Steve Hoang Email & Phone Number

Carson, California, Us

• Manage technologies in Crestron controlled conference rooms: projectors, mics, screens, connections, etc.• Oversee conference room a/v equipment: setup, test, operate, and strike of a/v equipment; preventive maintenance• Coordinate setup and provide on call support for executive level video conferencing meetings via Cisco system• Develop contingency plans to recover quickly from equipment failure; troubleshoot issues to prevent recurrence• Serve as on-site a/v contact: provide quality customer satisfaction, technical expertise, accuracy, timeliness• Manage relationship with a/v suppliers and maintenance contractors for third level support• Lead a/v walk-thrus with event staff and customers to provide consultation and understanding of event requirements• Conduct Client Services duties: deploying of computer images, set-up and maintenance of all end user hardware (Avaya phones, workstations, printers) and software (Skype, Office, Adobe, VMware), record and resolve or escalate incoming support requests in ticket tracking tools• Work cross functionally with Network Operations Group

Dearborn, Mi, Us

• Provide design, engineering and support on audio visual projects, including support for various levels of staff, including executives• Consult and participate in strategic design, upgrades and daily support of video conferencing systems and initiatives• Manage technologies in Crestron controlled conference rooms: Poly video conferencing equipment, projectors, connections, etc.• Collaborates with internal customers, managers, and vendors to review requirements and arrange/oversee offsite conference venues and support related technology• Monitors industry standard best practices and produces recommendations for consistency across all corporate locations/markets• Administer machine assets across enterprise: inventory, provisioning, tracking, reporting

Carson, California, Us

• Manage technologies in Crestron controlled conference rooms: projectors, mics, screens, connections, etc.• Oversee conference room a/v equipment: setup, test, operate, and strike of a/v equipment; preventive maintenance• Coordinate setup and provide on call support for executive level video conferencing meetings via Cisco system• Develop contingency plans to recover quickly from equipment failure; troubleshoot issues to prevent recurrence• Serve as on-site a/v contact: provide quality customer satisfaction, technical expertise, accuracy, timeliness• Manage relationship with a/v suppliers and maintenance contractors for third level support• Lead a/v walk-thrus with event staff and customers to provide consultation and understanding of event requirements• Conduct Client Services duties: deploying of computer images, set-up and maintenance of all end user hardware (Avaya phones, workstations, printers) and software (Skype, Office, Adobe, VMware), record and resolve or escalate incoming support requests in ticket tracking tools• Work cross functionally with Network Operations Group

Long Beach, Ca, Us

• Installed, inspected, maintained, and repaired all high technology equipment in classrooms, including smart classrooms, to ensure proper functionality: Extron switchers, scalers, controllers, touch panels, mixers and various projectors/screens• Analyzed equipment problems and provided solutions to remedy problems; minimized recurring problems• Consulted with contractors on design and installation of new technology to upgrade and enhance classrooms• Responded to problems reported by faculty, staff and students; implemented immediate solutions to resolve issues• Provided high-level customer service and tech support for professors needing a/v assistance; on-site event support, proper operation of equipment and consultation for special events

Los Angeles, California, Us

• Managed technology in 12 conference rooms: Crestron switchers, scalers, controllers, touch panels, mixers, variousprojectors/screens; Polycom and Tandberg video conferencing systems; Bluejeans, GoToMeeting; live streaming, etc.• Coordinated and setup all a/v equipment and computer systems for meetings and events, as well as recommended media selection, format, and presentation style• Implemented and served as audio technician for live streaming events• Led all a/v tours and rehearsals for conference a/v needs• Maintained high-level customer service standards; on-call, knowledgeable, timely, personable, professional• Responsible for organization and maintenance a/v booths, storage rooms, a/v equipment, and business center

Springfield, Va, Us

• Supervised and scheduled operational staff of 20 people: prepared and coordinated daily set and strike schedules for events• Served as liaison for clients and in-house a/v department: coordinated event logistics, requirements and expectations• Served as lead technician and assisted with all a/v aspects on event sets: projectors, screens, mixers, switchers, microphones, cameras, lighting, drapes, media equipment, monitors, etc.• Organized and managed over $1M in equipment inventory and administration: maintained proper levels of supplies and accessories to facilitate the needs of clients, technicians, office and coworkers

Arlington, Va, Us

• Manage site maintenance of a/v equipment for over 20 conference rooms which allows employees and customers access to equipment for running meetings and teleconferences• Provide a/v consultations and procurement to over 13 departments within the company resulting in $12K+ savings in vendor costs in the first year• Lead a/v and videoconferencing equipment installations by analyzing work space, researching available technology, configuring components, and following up with customers resulting in good relationships and future business• Coordinate installations - cables, LED TVs, projectors, polycom units, monitors, and sound systems, allowing for customers to have easy access to technology, making their jobs easier and more efficient• Administer on-call a/v and technical support for daily and high level customer meetings, conferences, classes and site broadcasts• Execute events with up to 500 attendees, as a coordinator and technician, by setting up mixers, amplifiers, speakers, microphones, music, staging, pipe and drape, tents, chairs, etc. resulting in flawless events• Created and implemented a system to manage, maintain and store a/v equipment, which reduced the amount of losses and misplacements• Assist production department in processing classified data, such as $500K+ proposals which leads to more business contracts for the company