Steve Hoang Email & Phone Number

Carson, California, US

• Manage technologies in Crestron controlled conference rooms: projectors, mics, screens, connections, etc.
• Oversee conference room a/v equipment: setup, test, operate, and strike of a/v equipment; preventive maintenance
• Coordinate setup and provide on call support for executive level video conferencing meetings via Cisco system
• Develop contingency plans to recover quickly from equipment failure; troubleshoot issues to prevent recurrence
• Serve as on-site a/v contact: provide quality customer satisfaction, technical expertise, accuracy, timeliness
• Manage relationship with a/v suppliers and maintenance contractors for third level support

Dearborn, MI, US

• Provide design, engineering and support on audio visual projects, including support for various levels of staff, including executives
• Consult and participate in strategic design, upgrades and daily support of video conferencing systems and initiatives
• Manage technologies in Crestron controlled conference rooms: Poly video conferencing equipment, projectors, connections, etc.
• Collaborates with internal customers, managers, and vendors to review requirements and arrange/oversee offsite conference venues and support related technology
• Monitors industry standard best practices and produces recommendations for consistency across all corporate locations/markets
• Administer machine assets across enterprise: inventory, provisioning, tracking, reporting

Carson, California, US

• Manage technologies in Crestron controlled conference rooms: projectors, mics, screens, connections, etc.
• Oversee conference room a/v equipment: setup, test, operate, and strike of a/v equipment; preventive maintenance
• Coordinate setup and provide on call support for executive level video conferencing meetings via Cisco system
• Develop contingency plans to recover quickly from equipment failure; troubleshoot issues to prevent recurrence
• Serve as on-site a/v contact: provide quality customer satisfaction, technical expertise, accuracy, timeliness
• Manage relationship with a/v suppliers and maintenance contractors for third level support

Long Beach, CA, US

• Installed, inspected, maintained, and repaired all high technology equipment in classrooms, including smart classrooms, to ensure proper functionality: Extron switchers, scalers, controllers, touch panels, mixers and.
• Analyzed equipment problems and provided solutions to remedy problems; minimized recurring problems
• Consulted with contractors on design and installation of new technology to upgrade and enhance classrooms
• Responded to problems reported by faculty, staff and students; implemented immediate solutions to resolve issues
• Provided high-level customer service and tech support for professors needing a/v assistance; on-site event support, proper operation of equipment and consultation for special events

Los Angeles, California, US

• Managed technology in 12 conference rooms: Crestron switchers, scalers, controllers, touch panels, mixers, variousprojectors/screens; Polycom and Tandberg video conferencing systems; Bluejeans, GoToMeeting; live.
• Coordinated and setup all a/v equipment and computer systems for meetings and events, as well as recommended media selection, format, and presentation style
• Implemented and served as audio technician for live streaming events
• Led all a/v tours and rehearsals for conference a/v needs
• Maintained high-level customer service standards; on-call, knowledgeable, timely, personable, professional
• Responsible for organization and maintenance a/v booths, storage rooms, a/v equipment, and business center

Springfield, VA, US

• Supervised and scheduled operational staff of 20 people: prepared and coordinated daily set and strike schedules for events
• Served as liaison for clients and in-house a/v department: coordinated event logistics, requirements and expectations
• Served as lead technician and assisted with all a/v aspects on event sets: projectors, screens, mixers, switchers, microphones, cameras, lighting, drapes, media equipment, monitors, etc.
• Organized and managed over $1M in equipment inventory and administration: maintained proper levels of supplies and accessories to facilitate the needs of clients, technicians, office and coworkers

Arlington, VA, US

• Manage site maintenance of a/v equipment for over 20 conference rooms which allows employees and customers access to equipment for running meetings and teleconferences
• Provide a/v consultations and procurement to over 13 departments within the company resulting in $12K+ savings in vendor costs in the first year
• Lead a/v and videoconferencing equipment installations by analyzing work space, researching available technology, configuring components, and following up with customers resulting in good relationships and future.
• Coordinate installations - cables, LED TVs, projectors, polycom units, monitors, and sound systems, allowing for customers to have easy access to technology, making their jobs easier and more efficient
• Administer on-call a/v and technical support for daily and high level customer meetings, conferences, classes and site broadcasts
• Execute events with up to 500 attendees, as a coordinator and technician, by setting up mixers, amplifiers, speakers, microphones, music, staging, pipe and drape, tents, chairs, etc. resulting in flawless events