Steve Hodgin Email & Phone Number

I am a client-centric professional with a passion for product implementation and customer success. Throughout my career, I have been instrumental in leading SaaS implementation projects, developing training guides, delivering consultancy, overseeing business development areas, generating revenue, and leading diverse teams. I am an expert in understanding clients’ needs, delivering client-focused consultancy and solutions, managing operations and business development, driving larger-scale implementations, supervising product configurations and integrations, and conducting webinars and on-site training sessions. As a director and assistant director, I played a key role in driving seamless school operations, building a collaborative work environment for teaching staff, improving average NPS, and boosting student growth.Accomplishments ✅ Client Relations: Achieved between 85%-90% client retention through implementation plans for 100+accounts✅ Client Satisfaction: Received 90% on all customer satisfaction ratings on 100+ webinars and 10+ in person trainings. Increased annual average NPS (Net Promoter Score) by 17% ✅ Training Success: Successfully facilitated more than 100 webinars and more than 10 on-site training sessions for 500+ media specialists and tech directors.✅ Revenue Growth Driver: Improved revenue by 33% YOY (2021-2022)Adaptable | Client Support | Customer Enablement | Implementation | Leadership | Microsoft Office Suite | Relationship Building | Risk Management| Interpersonal Skills | Meeting Coordination | Project Management | Responsive | Strong Organizational Skills | Slack | SalesForce |Time Management | Training & Facilitation