IT Operations, Infrastructure, Security, Development for 24x7 Global Environment, establishing increased availability, efficiency and growth enabling in-house and external services.

Provide digital transformation initiatives to the company landscape which provide increased data visibility, operational efficiencies, increased customer experience, cloud and long-term stability.  Work closely with business functional leaders seeking new ways for providing digital and mobile transformation.  Salesforce, HRM (Kronos / Viventium / Paylocity), ERP (Sage 100).   Established a solid and sustainable IT organization providing stability for long-term growth capitalizing on Cloud and On-premise solutions.  Data Center, Networking, Servers, Windows, System Administration, LAN-WAN, Network Engineering, Storage, Hardware

Strategically steered all U.S.-based Country IT expansion for retail and distribution locations encompassing all infrastructure, external vendor services and all user environments. Cost-effectively managed vendor selection and execution to align with goals. • Led a team of Country Project Managers in skillfully executing key projects, including Infrastructure & Network Solutions, Retail Applications and End User LCM efforts, WMS, and new solution executions.• Established local and regional outsourcing of infrastructure services to maintain expansion growth with limited resources

Spearheaded long-term technology and data security strategies and execution while directing all network operations teams, server / system administration, storage and Cloud solutions, telephony (VolP), and Cisco call center management.Led efforts in corporate and data security management, incident and cyber security response planning and execution, disaster recovery and business continuity planning, and Cloud and platform integrations management and implementation.Optimized change and release management. Handled vendor and third-party hosting agreements and service-level agreements. Migrated to Office 365. Led PeopleSoft ERP and HRMS, FMS, and CRM infrastructure support and migration.Promoted seamless virtualization (VMware, Hyper-V), EMC storage, networking (Cisco, Juniper), SaaS and PaaS services, VoIP, wireless, and Windows server environments, as well as Cisco Unified Intelligent Contact Management Enterprise.

• Responsible for IT Organization, Network Operations and Infrastructure Services o Redesigned network and wireless solutions • Reported Directly to CFO / COO• Established External Vendors for networking services, solutions and security • Architected and Redesigned all IT Infrastructure Services for 100% Service Delivery and Uptime Availability• Established IT Governance Policies - Data retention, User Security, Procurement• Established Video Conferencing program Utilizing Zoom and Life Size video conferencing Services• IT Contract Vendor Renewals and Negotiations

Lead, created, mentored, and managed a highly skilled global development team focused on web and mobile development, custom development, and website and application development using local and off-shoring companies.Leveraged broad scope of industry knowledge toward driving all business strategy, operational planning, sales / marketing, analytics (Adobe Omniture, ComScore), Salesforce design / integration, and change and release management.

Applied strong leadership talents toward directing all strategic and IT operations, including server management, virtualization, and desktop and mobile support efforts. Managed IT vendor selection and negotiations. Developed and executed long and short-term technology plans. Designed IT infrastructure and led all IT services, including Cloud, external vendors, and COTS products. Created corporate and remote disaster recovery and business continuity solution. • Achieved 99.99% uptime for all network operations for four consecutive years.• Substantially decreased IT expenses by $250,000 annually via cost-effective external solutions and capacity.• Sustained lowered costs by partnering with third parties to accomplish IT- and business-related goals.• Transitioned internal systems to the Cloud Hosting for near 100% uptime and annual cost stabilization.

Led targeted decision-making across 55 U.S.- and Canada-based locations, including directing key IT operations serving 5,500+ staff within this $500-million company. Handled all due diligence and critical data center relocations / buildups.Managed multi-company, 24x7 IT network operations and application service delivery with infrastructure, network design, disaster recovery programs / procedures, business continuity planning, and contract and vendor negotiations.Project-managed high-value endeavors per IT policies, standards, and procedures. Cost-effectively managed and controlled an annual $5-million IT Operational & Development budget. ERP - Oracle and NetSuite

Managed large, globally based projects focused on mass infrastructure change, lifecycle management, and application rollouts migration to new technology, landscape, and redesign. Led key IT global organizational change for IT services.Served as global IT Service Delivery Manager tasked with overseeing operations for service delivery, operational effectiveness, and uptime management. Supported regional / global IT services per service level and process management.Established strategic alliances with vendors, consulting companies, and key partners to increase operational efficiency, increase profitability, and decrease core costs associated with overall service delivery and infrastructure management.Performed service level, capacity planning and execution, availability, and contingency management. Managed IT infrastructure efforts for global warehouses, transport locations, manufacturing sites, and trading offices.Initiated planning, established Global Strategic Vendor alliances, managed North America NOC, and handled IT operations for retail and / or global warehouse locations. Led global budgeting for North America, Sweden, China, and Germany.

•Global IT Service Delivery Manager for warehouse and retail services. Managed day to day operations in regards to service delivery, operation effectiveness, and uptime management.•Strategic IT planning, managing and supporting for regional and global IT related services to respect to service level and process management.•Increased IT efficiency, cost savings and performance increase through manpower reduction, IT location reductions, outsourcing of “non-core” IT related functions, reducing foot print of all store and supply chain infrastructure environments.•Global Team manager for AIX, VMS, Windows Server, Citrix, Storage and Database Administrators.•Global Budgeting for North America, Sweden, China, and Germany •Project Manager managing and leading multiple projects regionally and globally consisting of mass infrastructure change, life-cycle management projects, application rollouts migration to new technology, landscape and redesign.•Service Delivery - service level, capacity planning and execution, availability, and contingency management •Establishment and support global service delivery: follow-the-sun support and key service level management•Data Center Management for local IT office and all locations within North America•Establishment of strategic alliances with vendors, consulting companies and key partners to help increase operational efficiency, increase profitability, and lowering costs associated with the service delivery and infrastructure management.•IT Operations Management for North American retail and warehouse locations•IT Operations Infrastructure Management for global warehouses, transport locations, Swedwood manufacturing locations, and trading offices•North American ITIL processes management – incident, problem, change, configuration and release management.•Help navigate the first PCI (Payment Card Industry) regulatory compliance for North American retail and operational systems.