Steven Horner Email and Phone Number
Cincinnati, OH, US
Steven Horner's Location
Cincinnati Metropolitan Area, United States, United States
Steven Horner's Contact Details
Steven Horner work email
- Valid
- Valid
- Valid
Steven Horner personal email
n/a
Steven Horner phone numbers
About Steven Horner
Passionate about blending empathy with data to transform user experiences and solve key problems. I thrive in high-paced environments with companies who are obsessed with disrupting and transforming their market. Experienced in leading and coaching diverse teams that challenge each other to deliver innovative solutions to complex problems.
Steven Horner's Current Company Details
Rocket Mortgage
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Product Strategy Lead at Rocket Mortgage
Cincinnati, OH, US
- Website:
- rocketmortgage.com
- Employees:
- 7413
Steven Horner Work Experience Details
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Rocket MortgageCincinnati, Oh, Us
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Product Strategy LeadRocket Mortgage Jun 2021 - PresentDetroit, Michigan, UsDefine the near and long-term strategy for supporting clients with our portfolio of financial solutions for their non-purchase mortgage needs. - Assist Limited English Proficient (LEP) customers achieve their home ownership goals by implementing a new multilingual user experience. Evaluating multiple Large Language Models (LLM) and Neural Machine Translations (NMT) for various translation use cases (chat bots, legal documentation, dynamic and static content).- Diversified the product funnel by introducing a new user journey to better understand the customers’ needs and recommend the right product for their situation. Resulted in a 30% increase in conversion and a 134% increase in revenue per marketing dollar spend (RPMDS).- Utilized human-centered design techniques to revamp the onboarding experience for prospective Mortgage Originators, resulting in a 200% reduction in onboarding time.- Build quarterly and annual roadmaps to ensure alignment on OKRs. - Partner with marketing, data intelligence and sales leaders to define go-to-market strategies.- Coordinate research and discovery activities to identify new opportunities.- Launch multiple A/B tests to evaluate alternatives.
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Senior Director Of Product ManagementCapital One Nov 2014 - Jun 2021Mclean, Va, UsProduct Management Lead for the digital transformation of the Commercial Bank's Underwriting and Portfolio Monitoring platform as well as the Online Digital Client Portal to streamline the origination, application and credit decisioning lifecycle. - Define future-state vision, product strategy and roadmap to drive coordination and ensure alignment across 15 cross-functional teams of engineers, designers and product managers as well as executive leadership and stakeholders- Utilize Dual Track Agile techniques to continuously deliver value and a great customer experience by incorporating user feedback into future feature deliveries through customer empathy interviews, wireframes and the A/B testing of mockups and prototypes- Define a framework of Objectives and Key Results (OKRs) to quantitatively drive prioritization decisions and monitor KPI metrics and value propositions for the platform, which had a projected savings of up to $20MM annually in operating efficiency- Reimagine data models and the overall data ecosystem to enable streaming data integration and improved data analytics while identifying future opportunities to integrate machine learning for automation and improved risk management- Led the design and implementation of a real-time portfolio review platform in support of a $9 Billion healthcare portfolio acquisition which saved users over 5,000 hours per year- Conducted user empathy interviews and discovery workshops across various industry segments, including healthcare, real estate, not-for-profit, energy and various specialties to identify process simplification while ensuring the platform would scale across all industries- Assist in recruiting, interviewing and casing new Product Manager candidates, growing the team from 3 to 33 Product Managers- Servant Leader who coaches, grows and empowers product managers to take on increasingly complex scope and responsibilities -
Principal Consultant - Business Intelligence, Product Management, Agile CoachingPinnacle Solutions Group Jun 2008 - Nov 2014Cincinnati, Ohio, UsServed in multiple capacities, including Product Manager, Business Intelligence/Data Analyst, and Agile Coach at various clients across multiple industries. Specific accomplishments include:- Led the pilot of an agile development team, including the establishment of ceremonies, outcome-based, measurable goals and team norms while also ensuring a focus on the core agile principles of collaboration and continuous value delivery- Developed a reporting and data analytics suite for executive-level management to monitor the performance of key portfolio trends -
Senior Account ExecutiveRobert Half Management Resources Apr 2006 - Jun 2008Menlo Park, Ca, UsLead the implementation of a new Salaried Professional Service, centered around hiring top Finance and Accounting professionals as full-time consultants to assist clients. Grew the practice to the 2nd largest (Atlanta) in the region. -
Web DeveloperFifth Third Bank Jul 2002 - Mar 2006Cincinnati, Ohio, UsResponsible for the database design and full-stack development of a new customer relationship management tool that enabled real-time monitoring of the customer portfolio and account transactions -
Quality AssuranceCimx 2001 - 2002Cincinnati, Ohio, Us
Steven Horner Skills
Business Intelligence
Agile Methodologies
Business Analysis
Scrum
Project Management
Etl
Data Warehousing
Data Modeling
Requirements Gathering
Process Improvement
Sdlc
Product Management
Quality Assurance
Strategy
Software Development
Leadership
Functional Design
Requirements Analysis
Agile
Consulting
Data Mapping
Certified Scrum Master Csm
Lean Ux
Web Design
Product Development
Software Development Life Cycle
Software Design
Finance
Financial Analysis
Data Analysis
User Experience
Information Technology
Strategic Planning
User Centered Design
Commercial Banking
Enterprise Software
Sql
Visio
Design Thinking
Management
Product Vision
Strategic Roadmaps
User Research
Activity Diagrams
Servant Leadership
Regulatory Compliance
User Interface Design
Business Strategy
Digital Strategy
Digital Transformation
Steven Horner Education Details
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University Of KentuckyDecision Science And Information Systems
Frequently Asked Questions about Steven Horner
What company does Steven Horner work for?
Steven Horner works for Rocket Mortgage
What is Steven Horner's role at the current company?
Steven Horner's current role is Product Strategy Lead at Rocket Mortgage.
What is Steven Horner's email address?
Steven Horner's email address is st****@****one.com
What is Steven Horner's direct phone number?
Steven Horner's direct phone number is +170344*****
What schools did Steven Horner attend?
Steven Horner attended University Of Kentucky.
What skills is Steven Horner known for?
Steven Horner has skills like Business Intelligence, Agile Methodologies, Business Analysis, Scrum, Project Management, Etl, Data Warehousing, Data Modeling, Requirements Gathering, Process Improvement, Sdlc, Product Management.
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