Our most advanced conversational AI products and Gemini models grounded in your organization's resources to ensure high accuracy.Conversational AgentsThe Conversational Agents product helps you create virtual agents with both deterministic (rules-based control) and generative AI functionality that provide dynamic, personalized self-service and take on a greater volume of inquiries, enabling customer care representatives to focus on more specialized calls.Agent AssistThe Agent Assist product provides customer care representatives with in-the-moment assistance, generated responses, and real-time coaching to help them resolve customer issues faster and with greater accuracy. New features include generative knowledge assist, coaching model, summarization, smart reply, and live translation.Conversational InsightsThe Conversational Insights product analyzes real-time data from across your customer operations to provide operations managers and quality assurance teams with KPIs, inquiry topic categories to prioritize, and areas of improvement. Identify call drivers and sentiment from conversations that help customer operations managers learn about customer engagements and improve call outcomes.Contact Center as a ServiceThe Contact Center as a Service offering delivers seamless and consistent customer interactions across all your channels with a turnkey, enterprise-grade, omnichannel contact center solution that is native to the cloud, and built on Google Cloud’s foundational security, privacy, and AI innovation.Customer Engagement ServicesLet our experts help you get the most out of your customer care operations. Our Customer Engagement Services will provide an evaluation of your current solution and a report on areas of improvement and suggested next steps. Learn how conversational AI can help you improve self-service, agent productivity, and gain richer operational insights.

Manage multiple channels, large volume of interactions, complexity of interactions and agent workforce challenges all in a single platformGenerative AI agents and Visual flow builderCreate virtual agents with just a few clicks. Connect your webpage or documents to your virtual agent and leverage foundation models for generating responses from the content, out of the box. You can also call a foundation model to perform specific tasks during a virtual agent conversation or respond to a query contextually, significantly reducing development effort and making virtual agents more conversational.Reduce development time with interactive flow visualizations that allow builders to quickly see, understand, edit, and share their work. It also allows for easy collaboration across teams.Customer steering and understandingAutomatically direct customer interactions to the appropriate specialist / pre-built flow at the right time based on the customer’s intent and conversation data. Building this experience can be low effort and done out of the box, and routing based on intent rather than static rules can help speed up the problem resolution process.Multimodal conversations and multi-lingual self serviceCall companion provides an interactive visual interface on a user’s phone during voice session. Users see options quickly while the conversational agent speaks with them, and they can share input via text, images, and visual elements such as clickable cards to support the conversation, all designed to help improve self-service abandonment rates, time to resolution, and cost per interaction.Improve abandonment rates, average speed to answer, and CSAT with Google’s advanced translation AI. This allows you to engage with customers in their native language and better empathize with them. Our Conversational Agents solution supports 100+ languages and can be deployed to your self-service agents.

We're creating a better model of healthcare.Shifting the focus of healthcare from sick to preventative care can result in better health and reduced costs. That's why we're combining AI and technology with human medical expertise to create all-in-one healthcare, right from your device. We believe it's a better model of healthcare for everyone

IBM Watson Health is committed to building smarter health ecosystems. This means simpler processes, better care, faster breakthroughs, and improved experiences for people around the world. We have the essential capabilities necessary to help our clients drive their digital transformations: deep industry expertise, data and analytics, and actionable insights—underpinned by security and trust.

As the market-leading Digital Employee and Conversational AI solution, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences every day, driving deeper connections and greater business value.

Iconixx is a sales compensation solution that automates commission plans and eliminates sales downtime caused by trivial administration.Within every sales professional is a primal, quota-crushing beast. If you’re responsible for managing compensation, you are the beastmaster. The beastmaster has no time for tedious compensation routines using inferior tools like spreadsheets. The beast, meanwhile, cannot abide the irritation of manual commission reconciliations. No. The beast cares only for the hunt.

Digital Turbine (Nasdaq: APPS) aims to deliver the right app to the right person at the right time, around the world. We provide products and solutions for mobile operators and OEMs, app advertisers, and mobile publishers, to make the most of the app ecosystem. Our app marketing solutions enable brands and app developers to acquire users and promote their brands, while giving mobile content publishers an efficient means of monetization. While our mobile operator and OEM products enable white-label billing and content marketplaces as well as monetization solutions through app recommendations. Digital Turbine has delivered more than 150 million app installs for hundreds of advertisers, and more than 31 million customers use our solutions each month across more than 20 global operators.

Chaotic Moon Studios is composed of award-winning thought leaders, designers, developers and strategists from across the mobile and interactive landscape. Chaotic Moon creates mobile strategies and designs and develops solutions for the worlds biggest brands, including Disney, Marvel, FOX Entertainment, Toyota, Taco Bell, Starbucks, Whole Foods and many more. The company’s design and development teams have honed their respective crafts alongside the most innovative companies in the world, including both Apple and IBM. Chaotic Moon team members hold more than a dozen patents and are regularly highlighted in publications like Wired, ComputerWorld, and Bloomberg Businessweek. Chaotic Moon’s services include mobile strategy, design, development as well as content publishing, gaming, and managing mobile brands across all application marketplaces.

For companies looking for speed of execution with no technology and infrastructure integration requirements, we offer IMC, a fully hosted and managed white label identity protection portal. IMC can be easily customized and launched with brand and style requirements, allowing your organization to have an unrivaled suite of custom identity protection services that you can market to your members and consumers — without the technology overhead.IMC Features:* Rapid time to market for product deployment; integrate your brand and customize content in days, not weeks or months* A premiere user experience for members and consumers, increasing usage, upsell and renewal rates as well as reducing churn* Customizable look and feel integrated with your brand* Varying templates and layouts for differentiation* Business intelligence around portal metrics and user behavior* Mobile portal experiences for both browser-based and native app executions

CSID® is the technology leader in wholesale Identity Theft Protection, Voice Biometrics, ID Verification, and Data Breach Management. The company offers a comprehensive suite of business and personal security solutions targeting all aspects of identity theft. Products include comprehensive background screenings; full-service identity theft protection, insurance and restoration; and proactive breach preparation services from discovery to resolution.

Convio Online Marketing and Fundraising:Convio's online marketing software suite includes tools for fundraising, advocacy, event fundraising, ecommerce, tribute/memorial sites, web content management, and email marketing. All of our online marketing products share a single online marketing database, Constituent360™ to give you a complete view of your supporters' online activities.